KEEP AWAY FROM THIS SCAMMING COMPANY! My worst experience with a repair service. I don't know why Lowes would use the company for warranty work. Very unprofessional and lazy technician. So lazy, he parked his company van on my new concrete driveway to avoid walking an extra 15 feet. The van left a puddle of oil (10 inches in diameter) and oil drops down to the street. He replaced a refrigerator seal and the final product looks worse than before. The refrigerator still makes the same grinding sound which was the reason for the service. I called the company and felt as if I were speaking to some overseas scammers. They transfer me to a self proclaimed "supervisor" who reads from a script. When I asked for a resolution to the oil on my driveway because my HOA will fine me, her response was there nothing they can do. I requested to speak to her manager and was placed on hold for over 17 minutes. She came back reading her script again, "Sir sorry for the wait. Your complaint has been escalated and forwarded up to the team". Again I request a manager and she said she was the last person I would speak with. I requested the technician's field supervisor to respond to my residence so he can observe the damage to my driveway. She replied there was none that she knows of. Horrible customer service.

Wow... where to begin. I honestly signed up with Epinions just to help ANYONE who might consider doing business with this company to avoid making the same mistake I did. I could paste the series of BS emails that went back and forth between the company any myself, but I don't want to ruin anyone's day. I purchased a condo, which closed a month ago and planned on replacing the bedroom floors with some high quality cork. I was interested in the Evora brand, but builddirect is the only distributor for this. I thought it was a good business gesture to send me a free sample and the product was excellent. That's where the "good business" ended. I contacted two different Brents and David in the flooring sales department. Brent sent me the sample I requested and I told him I'd need to the cork right away so my condo would be ready to move into by 7/19/13. He said this specific type was due to arrive in their San Jose, CA warehouse on Thursday, 7/11/13, which is about 50 minutes away from me, so I went ahead and placed the order on 7/10/13 for about 360sq ft of Evora Canvas cork. I arranged with my contractor to pick this up, but builddirect notified me that there was some "mix up" with the shipping/purchase orders, and that it should be ready for pickup the next day (Friday). They contacted me the next day saying they are still sorting out the issue and to plan on picking it up on Tuesday morning instead. Of course, Tuesday morning came and went and they were still "looking into it". I told them this was very urgent and I MUST have this, no later than Tuesday. Tuesday at 5pm they tell me it can be picked up on Wednesday. My contractor made a special trip in traffic to go pick up the order and upon bringing it back, I discovered it was not the correct item... or even close to the correct item. Then I get the run around again, as they had been doing for a week, and told me they'd send a delivery truck to pick up the order and drop of the correct item. Thursday comes and more BS from this company. By this point I had contact James Komenda, the VP of Sales, along with every other manager involved to complain for nth time. They ensured me it would be delivered Friday, 8 days after it "supposedly" arrived in their warehouse. Friday morning builddirect setup an overnight truck service to replace the product, but at the end of the day on Friday, I get one final BS email stating that they don't even have the product I ordered in the warehouse... so basically they BS'd me for 9 days. Apparently, their overnight truck was just going to pickup their mistake at 8am on Saturday morning. I told them to come on Monday, which they finally did to pick up the error. In return they were willing to offer me a full refund, plus $400 for the inconvenience. Since the property has concrete floors, because of them, it is not liveable or rentable. Tenants were lost because of this and I'm not able to move in as well. The $400 token is going toward motel costs while I find a vendor who can expedite some comparable cork flooring. Lots of apologies, lots of hot air, and MORE INCOMPETENCE THAN ANY COMPANY I HAVE EVER DEALT WITH... AVOID AT ALL COSTS.

I've ceased to be amazed. People are stupid, greedy and gullible. Crooks know how easy it is to take advantage of these people. Promise them they'll get something for free, they'll open it. Tell them to "send this to everyone you know" and they'll do it (and more). Use a popular topic and they will open the email and attachments, *knowing* it's fake, but they're just too curious to not open it. It's like the people who are unable to let a phone go unanswered. Apparently they think someone will call telling them they're a sweepstakes winner, of a sweepstakes they never entered. Same types who leave valuables out in the open in their cars and cry when someone breaks into the car (or reaches through the open window) and steals the purse, GPS or whatever. People are definitely entertaining! The thing that surprises me is that more people aren't walking around wearing helmets.

Hi everyone, I bought my Ilve 48 inch propane range in 2020. The design is beautiful and fits to my decor. I had a new kitchen put in and really didn’t start using it until close to the end of 2020. Unfortunately right after the warranty expired the large oven element broke right before the holidays. It’s fixed now but I am very disappointed in the oven since we barely even used it. We had to wait 8 weeks as the parts are made to order. When the repair guys replaced the element, the stove had spaghetti wiring. They easily pulled out of the connections and were only attached on the styrofoam backing. Hopefully they have addressed this and cleaned up their wiring. A friend ordered Bertozzoni and told me they had spaghetti wiring but were able to purchase an extra package to neaten everything up. I don’t know if others are starting to see problems now after 4 years being on the market. Love to hear from others.