Having dealt with the public for decades I doubt quite highly that any of the comments you made would have pacified this customer. She wanted the store to have the item, period. She was going to complain about not getting it. Period. Having a "subject to availability" or any such disclaimer would have made no difference because she wanted it and that was it. Common sense tells people that that's a situation where they could be out of stock. But people with the "customer is always right" attitude don't use common sense. They feel they're more important than anyone else and can order store employees to violate company policy to satisfy them. Some people don't feel they should be subject to rules. Being rude to the store manager as this woman was, simply put was out of line. Shame on her. She should be sent to bed without her supper, grounded, given a "time out" or any other such treatment. When will these people learn that the manager doesn't set the rules. He's there to *enforce* the rules. Gee, is that really that hard to understand? If she handled the situation properly she would have contacted the corporate office after first being told he has no say on it, but NO, she wasn't going to do that, she expected special treatment. And she was going to try to make life miserable for an employee thinking that they'll give in just for "customer service" and in reality she only made herself look like a total fool. They she's likely to go home crying "bad customer service", when the employees can go home laughing about an unreasonable and childish customer. This woman's attitude is classic spoiled brat customer action. You see this all the time. And they generally do the same thing. ACT friendly... at first. Put what they think is a jovial, light sing-song in the voice (which most people with a couple weeks experience can see through, knowing what's coming next!) simply to try to get what they want. It's no different than a spoiled brat kid saying "I want a cookie". They're told they can't have what they want (Like telling the young brat we're out of cookies.) then they start getting louder and stamp their feet at times to a flat out fist pounding temper tantrum (just like the kid on the floor "I WANT IT, I WANT IT, I WANT IT!!!!) Shouting, screaming and yes, even pretend crying can be included in both. The similarities are striking. These types of people should be subjected to the same treatment in their job sometime, it'd be interesting to see how they react. I'd gamble they'd go "CAN YOU BELIEVE WHAT THEY WANTED? LOL The staff could go ahead and say they agree with her or use other touchy-feely comments and but anyone who is pragmatic and any retail experience knows that it's not practical to try to assign someone to watch each item and go put OOS signs up and then take them down when stock is replenished. I've found that the bellyachers are big talkers but little doers. One of the first thing they spout is "I'll NEVER come back here again!!!!" Any retail employee is hard-pressed to refrain from splitting a gut when that happens. Contrary to what people want you to believe, it takes a lot for a customer to truly ban a store from their shopping armada. They shop certain stores for certain reasons. They put up with things. It's part of the shopping mentality. Lots of studies have been done. People will sit and wait in line, they'll pay more, they accept lower customer service, etc to get what they want and that's usually things like convenience, brand recognition and price, whether an actual savings or a perceived savings. When people *do* drop a store, with the exception of a small store, they'll usually be back within a few weeks to a couple months. "People want to be heard, and know that they are being taken care of." Some people do, but this woman wanted the world handed to her on a silver platter. She WAS heard. She was informed that the manager could do nothing about it but that wasn't good enough. She expected him to jeopardize his job to give her what she wanted. He had no right to do it and having to tell her THREE TIMES is stupid. That woman needs a reality check and she owes the store manager an apology. I wish I (or someone else with some sense) would have been there to explain the reality of life to her. People need to learn how to complain properly. If you have a complaint, fine, voice it. But voice it properly. When you find out you're talking to the wrong person they shouldn't have to tell you THREE TIMES that you're b!tching out the wrong person. "Abdocating blame seldom works under any circumstance." LOL Get real. Telling the truth is NOT abdicating blame! It's INFORMING the person that they have to go to the place where their unreasonable demands could stand any sort of chance of being granted. I will grant you that not everyone will realize that a corporate store has corporate policies. Again, common sense is not so common. BUT, when someone is told that they have no control over the situation and they keep on with their temper tantrum, they're not interested in voicing a grievance, they simply want to throw a temper tantrum like any other spoiled brat. Once the shrieking starts in a tantrum, it generally has to run its course, whether a 2 year old or an 80 year old. Customer service is getting less and less these days, I'll agree with that. But what so sorely needs teaching is consumer education and how to complain, and the more important thing is WHERE to complain. And the other thing they need to be taught is that the store will likely *not* go out of business even if the spoiled brat *does* take their business elsewhere. I haven't seen Michael's file bankruptcy yet because of this and I doubt I will. There is a part of business that there are some customers a store does not want. These are the types they don't want. They don't buy much, they complain about everything, trying to get a discount or other compensation (well I had a LILT in my voice and you didn't give me a new car as compensation!). They're far more like to use and abuse items then return it out of return policy expecting full cash refund.

I've had better customer service at Lowe's over HD for sure. For that Lowe's has gained a lot of our business that we would have in the past given HD. We still shop DH, but Lowe's is getting 50% of our business now. I've never shopped at Target. I've been in the store maybe 3 times. The Target by my house has bad lighting, floorplan, etc. I don't know, it's just not a comfortable place to be. I love JCPenney for all my curtains, rugs, and sheets. They have quality and like the above poster stated, their return policy is very open and honest. No hidden (you can't take it back when xyz happens, etc.) I purchased a pair of tennis shoes for DH from a FootLocker store a few years ago. It was a different style he'd been wearing and sure enough, they didn't fit correctly. When I went back 3 days later I learned there were no cash refunds. I stood at the desk and made sure every customer in the store heard that "policy." I made such a commotion they gave me my money back. I told them they didn't ever have to worry about me coming back because I don't shop at stores with no cash return policy. It's true, you have to remember to ask about the return policy because some of them are jips!! I won't shop where I can't get my money back with a receipt. They just don't get my business. My sister had a bad experience with K-mart the other day. She returned some dog chews that were rancid and the manager had the nerve to tell her that in the future he wouldn't be able to take back items like that. She told him that was fine since she wouldn't be shopping there anymore. I couldn't believe he told her that. By the way, she had the receipt and had just purchased the item the day before.

There is no keyword. You go to Bing.com and use the shopping page. Search for the item you want on this shopping page. When you click through to the vendor it will tell you what percentage of cash back you will get. You have to have an account. Mine is linked to me paypal account and the cash back goes there. It is not coming from FaucetDirect, it is coming from Microsoft (I think). So I used the bing.com shopping page.. found many listings fro each product, one of them took me to faucetdirect and I added it to my cart. Repeated.. got 6% back on everyting. Ching. The cash back amount varies. Here is a link that might be useful: How it works....

As is your usual method, someone has disagreed with you and you defend yourself by springing to attack. Even when you don't understand the point the person is trying to make, you see some one who appears to be disagreeing with you, and you attack. Even when the poster is mostly agreeing with you, but is quibbling about some interpretation, you attack. I don't need a lengthy lecture about economic theory or the actual business practices of major corporations. I will freely stipulate that you know more about those subjects than anyone, anywhere. But as with the other times when you've attacked me, that is not relevant to the point I'm trying to make. To break my point down in easy to digest declarative statements First the assumptions: Self-checkout machines lower the labor costs of a grocery store in because fewer cashiers are needed to service the same number of customers. Just because the company does so and has lower labor costs, that doesn't mean they will instantly and automatically lower all prices by some factor. Instead they will lower some prices, raise some prices, keep some prices the same just as they do virtually every single day. Are you with me so far? If you as a customer buy 20 items and go through self-checkout, and then immediately reenter the store and buy the exact same 20 items and go through the normal checkout lane and then compare the receipts there will be no difference and therefore no evidence to you as the consumer that the company is offering lower prices because of the self-checkout lanes. If you as a customer buy 20 items at a store that hasn't yet installed self checkout lanes, and save the receipt. And then two weeks later, after that very store has installed self-checkout lanes, you go back and repurchase the exact same 20 items, and then compare the receipts. The second one will be either higher, or lower, or exactly the same. Even if it is lower, there is no evidence to the customer that the prices are lower because the store installed self-checkout lanes. Therefore there is no direct evidence to the customer that because the store has installed self-checkout lanes that it is using the lower labor costs to offer lower prices. QED