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Homeperfect.com Blanco Sink

12 years ago

Has anyone here successfully managed to return a damaged item from Homeperfect.com? We bought a Blanco Silgranit sink from them and it arrived with a questionable mark on the rim. I emailed pictures directly to Blanco to see if it was just part of the manufacturing process or if it was a hairline crack. Their quality department reviewed the pictures and told me to exchange the sink.

I sent that email, along with pictures to Homeperfect within 24 hours of delivery. That was 2 weeks ago and they are still "negotiating with Blanco". I already provided them with an email from Blanco stating that the sink needed to be exchanged!

My husband has spoken to Aby from customer service and Christy from Sales. I can't get Mike Miller on the phone or to return phone calls. If anyone has had success with this, could you please tell me who you spoke with? How long did the process take?

Thank you!

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Comments (2)

aliris19
12 years ago
I've spoken with Abby and Christy both and they've been helpful. I would just call them back. Keep calling them back. Excuse yourself in whatever way you wish, but just stay, politely, on the line until something happens. That's my style at least. But I can't see the point in waiting until your case disappears under a stack of hot issues. Two weeks is plenty of time to expect a resolution; just call them back. Every second you spend on their phone complaining (politely) is a second they aren't taking a call for another sale. :)

BTW, you're allowed to get off the line to let them address the situation! Just ask, before hanging up, when you can expect to hear back from them. And check that it's OK to call back if you haven't by then ... etc.

BTW, I think the two you've spoken with already have sufficient authority to take care of this. It's not really exotic as mishaps go!

Also, you can call Blanco directly -- they're really nice there too. Explain the run-around you're getting and ask them to help expedite it all. Blanco seems like a really small operation, actually. I seem to always get the same guy and the same "supervisor" when I call. I think they're about all there is; that's the impression I get at least.
cflaherty
12 years ago
Hab14,
Would you be willing to post a picture of your sink?
Thx
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