I don't thik you're being fair to the company.

I don't feel they're obligated to honor the sale. They don't have one to ship to you and shouldn't have to send you another one that's more expensive at no extra cost to you.

I've had that same issue on 2 occasions when ordering shoes from Zappo's. I still shop with them and I understood it was simply a snafu.

I know you must be disappointed. I am sorry that happened. However, inventory errors occur. They confirm the order based on the electronic inventory at the time the order is placed, not the physical inventory on hand. I have had it happen a couple of times with Eddie Bauer, especially on clearance items. I donâÂÂt think they owe you a better item for the same price at all. That would be unjust enrichment on your part. I guess they could offer you a discount on the more expensive one, but the fact that they sold out of a discontinued item isnâÂÂt justification for them giving you $100 worth of merchandise for free, imo. They didnâÂÂt charge your card, so you arenâÂÂt having to deal with merchandise credit or refund issues there, either.

Have you checked around for a similar down comforter? Maybe you can tell us what it is like, or give us the link to the page, and we can help you find what you want. There are a lot of sources of comforters out there.

Sorry, But I don't think they owe you a thing. The transaction was never completed because your card wasn't charged.

i have to agree with the others. it takes a while to update websites and to keep track of available stock. the reason it was on sale in the first place was because the item was discontinued. why do you think they should sell you current stock at a discount? i've had to rethink my entire lighting selections for our new home since many of the items i selected were discontinued and therefore unavailable. even if they did charge you they wouldn't owe you anything except a refund for the original amount. you have no grounds to file any sort of complaint. sorry.

They may NOT be obligated, but I think it would be good customer service to honor it. I would buy from someplace else

by "honor it", I'm referring to the amount of discount..say 30% or whatever the % was/is on another whatever

I've had a similar thing happen with a Miz Mooz pair of boots I bought on sale at Nordy's (ooooooh I wanted those boots sooooo much!!!!). Sometimes, the sale gods just aren't in your corner. You didn't get the item, and they didn't charge you for it; sorry, but sounds like the transaction is over. Better luck next time!

I can look at the inventory for a certain item on the in-house computers that Lowe's has, see a notation that says a store 3 miles away has 10 of what I'm looking for, head to that store and see for myself that the computerized inventory is wrong. Been there, done that.

It's annoying, but some companies don't have a good handle on when they update their computerized inventories. Lowe's apologizes, assures me that they'll try to improve their system. But I'm not going to throw a tantrum in front of the store manager and say "Show me how sorry you really are and how much you want to keep me as a customer." This stuff happens. I can understand that you're disappointed. You'll survive. You'll find nicer. Your trust in this company is broken, and they don't want to deal. Shake it off: End the stress and find another store.

All right, I hear y'all :-) I guess I have to agree with Debbie though, I just feel like it would be the *right* thing for the company to do to try to make amends for their error in some way more than giving me a discount off the comparable product which is the same discount that any customer on their email list could get.

My husband used to design inventory systems. It's really not that hard to get it right.

However, something seems very fishy with the company, because when I went on the site this morning the product that they are telling me is "discontinued" is now back on the site and says it is "in stock" when I add it to my shopping cart. Hmmm.

And believe me, I would buy from someplace else and not waste my effort, but it was a pretty amazing deal and no one else that I could find is carrying the same thing for anywhere close to the same price :)

So, as it turns out, the company filled my order and I have my new comforter and it is super cozy!

I don't understand their logic, but instead of sending me the comparable comforter that was available for the same price I ordered at (which retailed for $100 more than the clearance one I originally ordered), they offered to send me one retailing for more than $500 more than the one I was attempting to buy (still for the price I ordered at). It was also one that was being discontinued, but a much higher quality than both what I had ordered and the one I was asking them to substitute.

Needless to say, I am pleased with the result!

They may have had such a small number left of the higher priced one, and so little demand, that it was worth sending to you to clear out, as it wouldnâÂÂt be worth continuing to put on their website.

Glad it all worked out for you.

By the way, I re-read the first post, and wanted to just make a comment about the BBB. DonâÂÂt waste time making complaints with them. They have no power, and their ratings are meaningless.

A group of bridal shops here, for whom I worked for a couple of years until I quit in disgust, have a great rating with the BBB. But I know the kind of crooked stuff they pulled just while I was there, and if you searched for the shops on the web, you would find hundreds of complaints about them.

Forget it and move on never deal with them again, it's a big world of internet shopping out there, if you search you will find a better deal and free shipping, I do it all the time..

You might be a great person and all, but honestly I feel like the company was buying you off to make someone who in their book was being a real pita. Sorry, but thats how I interpret it.

Wait a minute!!! The OP ended up getting more for her money than she expected (or ordered) and she should show her gratitude by never shopping from this company again?

Honestly, I think she should contact the manager and thank him for the attention her order received and let him know she appreciated the fact she got a lovely comforter as a result of the misunderstanding.

Anyway, that's what I would do.

Mona: I'll bet -- like so many other people on this forum -- that the person who posted that she should never do business with them and move on probably didn't read the OP's update that she rec'd her comforter.

How many postings do you read that say "I didn't have time to read all of everybody else's responses, but (yadda yadda yadda)."