I would rate it a zero if I could. Terrible experience. Ordered a rug and was told a 4 week delivery. It was four months. Rug was sitting in a warehouse in GA for 6 weeks so I knew it was available for delivery. No communication, delivery dates would come and go with no communication, I had to follow up myself. Finally received my rug yesterday! Supposed to be delivered by11:30, I got it at 2. I was ok with that. Guy who delivered it sliced open the packaging and also sliced the rug right through. Customer service was atrocious. Hung up on twice. Was offered ten percent off the rug or a new one to be delivered in 2 to 4 weeks. I almost cried. I told the customer service rep that she stop quoting delivery times that are lies. Asked if she got a lot of complaints about delivery times. Crickets. Talked to supervisor and he seemed concerned and was sort of helpful. Asked him to be honest with me regarding ever shifting delivery dates and he said it rarely happens. I told him it happened to me on my last two orders. It is truly a shame. I have ordered thousands of dollars of merchandise from them over the past two decades. They were my store of choice for rugs, windows, pillows, etc. because they had good quality and good customer service. I will never order from PB again. They should spend the money they use on sending me a thousand emails a week and on their website and work on their quality and service issues.

Hi, I found this while searching for a twin Stella quilt for my daughter's room- we currently have the crib set. I painted 3 walls light pink (the color of the back of the quilt), and the accent wall is striped with (from top): 15" darker yellow, 4" dark pink, 15" light yellow, 4" same dark pink... It repeats down the wall, and I ended up with 3 dark yellows and 2 lights- that's the only thing I wish I had done differently- think I should have done 3 lights and 2 darks... If you give me your email I can send a picture. I'm really happy with the bedding and am searching for the twin quilt since she's ready to be out of her crib!

Yes I have done that, and it seems everything in showrooms looks just like you've described the one from Pottery Barn, very beat up and not holding up well at all. I do have a coworker that ordered hers from PB, and has had it for 5 years, she is happy with it. But when researching reviews, I've read some awful stuff about their customer service lately, and experienced it myself with a recent small purchase with them. I'm not willing to make such a large purchase and risk having issues with their customer service. I believe another GW member recently posted on decorating about it too. The manufacturer I ordered from has many very good reviews online. It was not cheap and actually cost more than the vanity from PB without the counter. It is solid wood construction with no MDF. I will inspect it when it arrives and report back. We just had some custom cabinetry made in our bedroom, and the carpenter we worked with did a decent job but he was such a pain in the neck to work with. It also took him months to complete our small job because he had so many ongoing projects with other clients. I was hesitant to go that route again for a vanity.

Also thinking about the West Elm Andes bed, but with the higher headboard. These show 46" headboard and 58" headboard on the wall with fabric. The Andes bed will sit close to the current bed. The Cayman bed will sit lower at about 2".