Thanks Bee some very sage, calm advice. I have calmed down a bit and can see that I need to cross that bridge when I get there. Hopefully never!! I had never thought about using an auto body shop to chrome plate the latches. A good idea, but do they do that? My latches are polished nickel and while the difference is slight they are different. I have chrome faucets in the kitchen and don't mind the difference so food for thought. Thanks for the suggestions. Pottery Barn did contact me. I gave them my phone and email but they chose to do it via email. I would have preferred a personal phone conversation. They of course apologized without ever suggesting that they made any error or that their marketing needs any adjustment. They offered me $50. I have not responded yet but will likely ask them to still explain why I was told my order was available for "immediate shipping". A large company such as theirs must have ability to keep track of stock electronically. Also, I will probably take the money but may just donate the gift certificate to my school for the raffle baskets at the Spring Fair. I am presently boycotting purchases from them. Can't say I may not purchase some bedding or knick knack in the future but definitely NOT hardware or anything I may need to replace with an exact or similar copy.

I know - I have loved a few PB rugs online, and when I have gone to the local store to check them out - wow! What a difference! I saw that the other pics looked very different from the first one in her auctions, and just know they are of the real rug. If you wrote her that you are interested in one, maybe she'd take a photo of her smallest one in daylight, so you can really tell what you're buying. My experience is that the catalog and their online photos are usually richer/deeper than the true colors.

I would rate it a zero if I could. Terrible experience. Ordered a rug and was told a 4 week delivery. It was four months. Rug was sitting in a warehouse in GA for 6 weeks so I knew it was available for delivery. No communication, delivery dates would come and go with no communication, I had to follow up myself. Finally received my rug yesterday! Supposed to be delivered by11:30, I got it at 2. I was ok with that. Guy who delivered it sliced open the packaging and also sliced the rug right through. Customer service was atrocious. Hung up on twice. Was offered ten percent off the rug or a new one to be delivered in 2 to 4 weeks. I almost cried. I told the customer service rep that she stop quoting delivery times that are lies. Asked if she got a lot of complaints about delivery times. Crickets. Talked to supervisor and he seemed concerned and was sort of helpful. Asked him to be honest with me regarding ever shifting delivery dates and he said it rarely happens. I told him it happened to me on my last two orders. It is truly a shame. I have ordered thousands of dollars of merchandise from them over the past two decades. They were my store of choice for rugs, windows, pillows, etc. because they had good quality and good customer service. I will never order from PB again. They should spend the money they use on sending me a thousand emails a week and on their website and work on their quality and service issues.

FWIW, fall may be better time to go than now. It was never a problem before the economy took a dive but they changed the stores format a couple of years ago, cutting back on at least half of the inventory. They only seem to stock up in fall and spring. It seems they use summer and winter to get rid of holiday & seasonal items and just let the normal inventory wain while pushing the other stuff. It doesn't get restocked much at all and when it's gone, it's gone. I took the hike to our local store last week to look for dining chairs. It's an hour north of here and pretty much all the store had going on was the summer clearance and a large stock of bigger sized furniture pieces. The bedding area was almost completely empty, the sheets has all sizes in only white, the colors are almost gone. Shelves for quilts and duvets, lamps and drapes are also pretty much cleared out. Bathroom accessories, only 1 shelf as opposed to several rows. They also used to have several rows of chairs & bar stools, now they're just lined up against the back wall. This is the second year this has happened, so maybe it's the new normal with the economy. It was sure a trip wasted for me. :c( Just thought I'd give you all a heads up...you may want to call and see how their inventory is before you decide on a date to go.