DO NOT ORDER FROM THIS COMPANY unless you are willing to accept dead trees. I ordered 6 lilac trees. When I purchased the trees, I looked at their "product guarantee" page https://naturehills.com/pages/product-guarantee and saw the information there about a one year guarantee of product. There is no mention of different warranties, or that the listed verbiage was only for a paid warranty, nothing. I only order from companies that can guarantee the plants aren't damaged or dead. Mind you, this wording says nothing about a paid warranty or anything--just that they will replace the plant. With this in mind, I placed the order. After four months, two of them were not growing any leaves and the little trimmed branches were brittle (they came dormant). Did my own scratch test on top half of tree and saw it dead. Emailed them about how I thought they were dead and they asked me to do scratch test on bottom of tree and to send pics. Did that. Tree was dead all the way down, which to me says it was either dead or near death when they shipped them. All six are planted the exact same way and the other four are doing fine. I get an email response saying they only give a 50% credit for getting replacement. WHAT????? I call and tell them what it says online. Get this!!! They are telling me about a DIFFERENT warranty that is located on the TERMS OF SERVICE page. They said that 'I agreed" to the terms when I purchased the trees and did not purchase the 'additional warranty' that was offered during checkout. I asked why this supposed 'complimentary warranty', as he called it, wasn't on the same page with the other information where it belongs and 'why' there is no language on the first page saying that it only applied to the paid warranty??? Usually, terms of service pages are about the webpage, NOT where the guarantees are located. I asked why they would hide this on a separate page, knowing people are going to the obvious page of product guarantee???? He said it was our job to read all links before purchasing. So the credit will only cover one trees cost plus I would have to buy the second AND pay for shipping again. They don't do refunds so you are stuck doing a reorder so you don't lose the money they do credit you. This is a ridiculous scam. These trees were expensive. A reputable vendor would not hide information and attempt to obfuscate when asked to replace the trees given how confusing the website is. On the verge of being a scam. BUYER BEWARE!!! And to others' points on shipping, I had to call and ask where my order was. Order took weeks to get here. Called and they said it can take at least six weeks for orders to be filled. Not good when you are trying to plant within season.

Thank you all for posting this question and answering it - I have the same question :) So, can I just use a "kitchen" cabinet pull for a handle - I am thinking of using the one in my link - as I am looking for a handle with clean contemporary lines and I too don't think I want to use the traditional type of pocket door finger pull and have been wondering if it is possible to install a cabinet pull vertically on the door (like you would on a upper kitchen cabinet) instead. If you think it would work, what size pull do you think is the best - 8" maybe??? We do not need the door to go all the way into it's "pocket" either and they do not need to lock. I guess I am concerned that cabinet hardware would not be strong enough to use. If you can recommend a company that sells contemporary, clean lines door pulls for this purpose I would appreciate any help. Thanks Piaa Here is a link that might be useful: Cabinet Pull

I think alot of the problems people experience with this flooring comes down to knowledge and following the installation instructions exactly. Some sites or videos gloss over alot of important steps that need to be followed. Firstly you should still let the planks acclimate to the room for a week or so. This allows them to get to the same temperature as the room and will prevent shifting. Also you need to prep the existing floor by cleaning it well, and making sure it is level. Any low or high spots need to be addressed. A plastic moisture barrier should be used, but do not use a thick underlayment since the Arowana planks already have a layer of underlayment attached. Be sure to leave a quarter to a half an inch between the planks and the wall to allow for expansion and contraction. I used a scrap piece of the planks and a rubber mallet to click the planks together. I was very liberal with hammering the planks together to make sure they locked securely. I hammered along the entirety of each seam where the planks meet. After about 6 months of use with a dog, cat, toddler, and two adults, I have not noticed any issues. I got the cappuccino color. Only complaint was how pricey the transition pieces were from the manufacturer. Luckily I only needed one.

aww that's a shame..i have been using the lip balm as well and it worked for me...i have the one with sunscreen and Arcadia... i use every day.