May, 2014, I went online to find 6 mature, well established 1 gallon plants, an decided to order from Nature Hills. Their website makes a statement that " Nature Hills takes pride in delivering the highest quality plant with healthy roots". I should have done my research and read their reviews. The moment my order arrived, I open the box, and immediately went to plant them. The 6 plants I received were liberally taken out of a 3 inch pot, and put into a 1 gallon pot and shipped to me. So I paid shipping charges for 6 gallons of DIRT and paid extra for what I believed would be MATURE plants. I paid $28.95 each for 1 gallon plants, when other sites had 3 inch plants for $12.95. I was willing to pay more for a lager mature plant with more than 3 inches of roots. I took photos of the plants and you could tell the root ball was still in the shape of the 3" square container. When I called to express my disappointment and to have my order shipped back to them, Bonnie told me to just "find them a good home and to take pictures of my plants", so I emailed them to her, and I get a email from the Nursery Manager, Sabrina giving me this excuse, "After reviewing the photos provided by the customer, the grasses shipped and delivered at the size expected. The grasses do ship from our nursery which is an outdoor nursery and not from a greenhouse environment. As a result, this early in the spring season, the plant material will be in the early stages of greening up as we had a brutally cold winter followed by a cooler than normal spring. Some of our plant material is running a bit behind schedule as a result and this is certainly true of the All Gold grasses. However, the root structure is what I would find on a 1 gallon plant grown under similar circumstances and once planted, the grasses should quickly take root and start to develop both above and below ground."
I can't believe a Nursery Manager believes 3 inches of roots is an acceptable amount of roots for a 1 gallon plant. Nature Hills blamed the weather for the fact that someone put a 3 inch plant in a 1 gallon container and shipped them to me. Clearly the plants showed no sign that they had been allowed any growing time. Nature Hills did not handle my complaint and I will NEVER order from them again, Home Depot and Lowes will continue to get my business, at least I get 1 gallon of roots when I buy a 1 gallon plant from them. Nature Hills should want to stride to exceed above any and all other nurseries, and they did not. DO NOT ORDER FROM NATURE HILLS.