Really Bad Day

10 years ago

I had to go to the far end of the county for something yesterday, so decided to stop at Joann's with my mega-coupons. There was one particular coupon that stated 50 percent off total thread purchase. I like Guitterman's cotton thread so decided to at least get a large spool of black and white. I also cruised by the discount shelf to see if there was anything there. I did see something but wanted to double-check with staff - there was a sign that said 50 percent off red-tag items but I wanted to make sure that it was off the tagged price or were they already marked off 50 percent. The woman looked at me like I was stupid for asking and said it's 50 percent off the tagged price. Ok, so I snatch up the bolt that was marked at 4 dollars a yard, expecting it to be 2 dollars a yard. There was 6 yards of it and I took it all. Then I also picked up a chalk wheel that wasn't on sale and planned to use another coupon I had for 50 percent off. I get to the cashier and the same one I asked was running the cash register. So she looks at the fabric and says "oh, this fabric isn't what I was talking about, it's just the home-dec remnants that are 50 percent off. I showed her the ticket that it was indeed what she had said so that was solved. Then she said I could only use the thread coupon for one spool, I would have to come up with another coupon for the other one. I showed her what the coupon said about the "total" thread purchase but she kept insisting that wasn't what it meant. So then I finally convinced her and she kept trying to beep the coupon after each spool of thread and it completely messed up the register total. Then she beeped in the chalk wheel and it wouldn't come up in the register. She finally had to cancel out everything completely and start over. Again, she did the same thing and the same thing happened. Finally, she got a call to go to the back for a delivery and another clerk took over, she started all over again and everything came out fine. The store was a mess and there were only 3 people working in that store and it was only ten in the morning, I can't imagine what this woman's day was like for the rest of the day. Or her poor customers. I blame Joann's upper management for this, they don't hire enough staff to manage the store, they promote these huge sales with very confusing coupons, the people come in and trash the store and they don't have the staff to straighten it up. There was a sign at the front that they were hiring, I wonder if it's because they really want to improve the store or because the staff have fled to save their sanity??

Sort by:Oldest

Comments (18)

geezerfolks_SharonG_FL
10 years ago
I'm of the opinion that the staff at most JoAnn's are not trained efficiently. And, it seems that the interpretation of their coupons depends on the cashier. It's usually a challenge for the buyer. You get 5 stars, Rita! Plus, today is a new day. :-)

SharonG/FL
(I still can't believe a lot of us Florida members live so close to each other and we haven't gotten together!)
0
User
Original Author
10 years ago
I sent corporate an email about this, doubt it will help. But I did remind them that there will be a Hobby Lobby here in the near future and that they should try to improve things or they will lose business. I've never been to a Hobby Lobby but according to their website they do sell fabric.
Sharon, I live in Brooksville, how near are you to there? We do have one LQS here, - Nana's - have you ever been there? It's small and of course has the LQS prices. I do try to go when they have sales and buy at least one cut of fabric from them.
0
Related Discussions
Potentially Bad Fire Day
Q
Comments (9)
Seedmama, Your kind words are appreciated. Knowing how close you came to losing your home to a wildfire earlier this year, you know I'm always watching the fire weather and fire maps so I can text or phone you if needed. It is harder to track fire danger in summer because the winds are lower so the NWS doesn't issue Fire Weather Watches every other day and Red Flag Fire Warnings often like they do when we have windier weather in wind and spring. However, I know from being out at fires these last few weeks, including one pretty close to our place, that the fires are moving almost as quickly now due to all the cured vegetation as they move in winter/spring when being pushed by high winds. That is not wildfire behavior we have observed here often. Usually summer wildfires are sort of slow and lazy compared to winter and early spring wildfires. These year the summer wildfires are raging maniacs. Too many homes are burning across Oklahoma because of wildfires, and I especially hope that doesn't happen to anyone here. I've said it before, and I'll say it again. I'd be equally devastated if our house and garden burned in a wildfire, but at least the house is insured and rebuilding would be fairly easily accomplished. The thought of having a wildfire wipe out the garden and take out all the fencing, the wooden boards that edge all the raised beds, the arbors, gates, and trellises, and all the mulch is quite distressing. With the KBDI number being so high, even the humus and compost in the soil would burn and that is distressing too. After 13 years of soil-building, it would be so hard to start over from scratch. I'm also going to be really mad if the greenhouse burns down before I get a chance to use it! Wantonamara, I'm glad y'all are cooler this year. No one deserves two of these years back to back. I was really hoping that Tropical Storm Don would bring y'all relief, and then he didn't. Now Emily seems destined to head elsewhere, so I guess we can pin our hopes on the future 'Franklin' whenever and wherever he develops. What do you mean we aren't cooling off? lol We went all the way down to 83 degrees early this a.m. Isn't that cool? Well, maybe not, but it sure felt cool after the afternoon's 111. We've already hit 112 today, tying my city's all-time record, which was set in August 1956. We are supposed to go to 113 but I won't mind if we don't go any higher than 112. It is interesting how many fires start along the roadside. While all of the wildfires we've been to this summer have not necessarily started at the side of the road, I'd say 80% of them have. There's so many things that cause it---mechanical malfunctions, carelessness, etc. One of the scariest things we've had lately have been those big old flatbed semi tractor-trailer trucks hauling hay down to Texas. There have been several reports lately of those hay trucks rolling down the highway with flames or smoke coming from the wheels or tires. Our local law enforcement officers rush to find them and stop them before their load of hay ignites. (That has happened before, but not this year as far as I know.) Heaven help anyone whose property has a highway or other heavily-traveled road adjacent to their land. Pat, Sometimes at fires I (or someone else standing there with me) can smell the grass starting to burn underneath a vehicle (including fire brushtrucks) and have to warn someone to move out of the tall grass. Some fire depts. have lost brush trucks this year while fighting fires because the grass under the trucks has caught fire and then the fire devoured the truck. It is a constant risk. We see it a lot here with tractors and balers too. FYI: The Governor extended the Governor's Burn Ban to all 77 counties today. I do think our county has had fewer fires since the county burn ban was implemented, and even fewer since the first governor's burn ban was issued, but we'll still have plenty of them. I was looking at my poor, hot, wilty okra plants today and think they could burst into flames any moment just from all the hot rays of the sunlight they're absorbing. When I walked across the yard to mist the setting hens that are inside the coop, hummingbirds were flying around playing in the mist from the miste, as were cardinals and, a bit more discretly, the doves. I'm glad we have enough flowers in bloom to keep the hummers happy, but think they may find the southern migratation pretty tough this year. We have planted so many plants specifically for the wild things, but so many of those plants are struggling now and I am woried they won't provide as much food for the wild things as they usually do. The native possumhaws are looking really bad. Dawn
...See More
Yvonne's Salvia Celebration Year (LONG)
Q
Comments (8)
I will be starting S. jurisicii, S. macrophylla tingo blue, S.hierosolymitana, S. scabra this spring. I have not grown these before, so I am not familiar with them. Any advise for this lurker. I will also be starting S Englemanii, S. texana,S Farenacea (from Bosque county,Tx), S. Roemeriana, and a mistery blue slvia from Greece. Should I do anythinng special to these seeds, soaking, scarifying, waiting for it to get warm. Normally I do things simply. I plant things in a sterile mix with vermiculite in 4" pots and then I put things outside under a oak tree on a raised plank and I keep things damp.- Mara
...See More
Feeling helpless (long)
Q
Comments (4)
Dear Tammy, please know my thoughts and prayers are with you and your family on the loss of your grandbaby. I know exactly how you feel as I lost a son under similar circumstances 14 years ago. My wife and I had two other children after that but while the sting of the loss of Matthew has subsided, it never will go away completely. I have no practical advice for you unfortunately. What I can tell you is that all holidays and birthdays and other family events for quite some time will be affected. My wife's best friend had a son a month after our son's due date so we were reminded of our loss daily for awhile, then weekly, etc. until it struck us less and less frequently. But of course, it would flare up again at a birthday party or somesuch happy event for our friends son. There is just no avoiding it. I'd give Robyn lots of hugs and support during those parties and let her cry her eyes out. Hopefully, Angel will understand but it will be hard on everyone. I don't know if this would be what you or Robyn would want but this worked for us; we did have a small birthday event (I hesitate to say 'party') in honor of our son each year for a while. It helped my other sons to remember their brother although they never knew him. I'd also suggest Robyn hold on to some keepsakes if she thinks that would be of comfort - a receiving blanket for example. Nothing hurts as bad as this does. I pray you find comfort and peace. Best wishes, Doc
...See More
Missing out on an important day
Q
Comments (11)
You may also go talk to the principal and ask if you all could plant a tree on the school grounds in Bryce's memory. You can watch it grow through the years and it could be something that will benefit others and at the same time, keep Bryce's memory alive. Those special days are difficult, but you have to keep telling yourself that there are no guarantees that any of these events in his life would have been happy ones. It is always easy for us to think of "if only's" in a happy sense, but they may not have been happy. One of my husband's hang ups about Christin is that she never got to experience a happy marriage like ours has been. Well, I keep telling him, that IF she would have gotten married, it may have been a living h*ll for her. Who knows????? She could have been diagnosed with a horrible disease had she lived. There's just no way of knowing. I like to try to think that our babies are in heaven and happy and safe and we will see them again. That's what gets me through the hard times. You may also want to start a scholarship fund in Bryce's name. We did that in Christin's name in two universities. It will go on and on and on even after we are gone. I know it's hard, but you will survive and it does get easier. I wish I had more to offer. I'm sorry. Lu
...See More
geezerfolks_SharonG_FL
10 years ago
Rita, I'm in Crystal River. I've heard about Nana's but have never been there. It's more on the East side of Brooksville, isn't it? I'm more familiar with what's on 19. There's a shop in Hudson, I've not been to, either. We have Tomorrow's Treasures here if you ever get up this way.

SharonG/FL
0
msmeow
10 years ago
Not to mention having to wait in a line at the one cutting counter, then wait in a single line to check out, no matter how many items you have. I only go to J's early in the morning, and then only if I really need to.

Rita, I didn't know you are in FL too! We should plan a get-together sometime. Sharon's in the St. Pete area, I think. And Kate and Bobby are over here in Orlando with me.

Donna
0
jennifer_in_va
10 years ago
For years now, I think Joanns can't keep employees... The company seems to be falling apart when it comes to customer satisfaction. I hear the same things over and over again when people are discussing Joanns; it's messy, not enough staff, can't answer questions, etc.

I think everyone these days, you have people that rely so heavily on the computer to work, that they don't really know how to ring things up or how to apply coupons, etc. The computer is supposed to do it for them, so why know how it works.

Hobby Lobby in my area has a nicer selection of fabrics than my Joanns. Better quality, and certainly tidier. They don't print coupon mailers, but 1 coupon weekly in the paper. But if you have a smartphone then you can pull up coupon codes on your phone and show it at the register and they'll take off (40% usually).

Good for you for sticking it out with all that mayhem. Depending on my day and frame of mind, I might have walked out and left all that stuff sitting there!
0
geezerfolks_SharonG_FL
10 years ago
Donna, I'm 30 miles north of Spring Hill on 19. I think Marge and Rip usually come to Florida during the winter, so add them in, too.

SharonG/FL
0
msmeow
10 years ago
Sharon, I didn't know you were that far north! You are quite close to Brooksville, it looks like. (I confess, I've lived in FL my whole life and I had to find Spring Hill on a map.)

I forgot Gwen here in Orlando, too (sunnycentralflorida).
0
vacuumfreak
10 years ago
The Joanns I go to seems pretty good as far as coupons go... one lady even told me about the cell phone app and let me download and use it right in front of her and I didn't even know about it... saved me almost half on all the embroidery threads I was buying that day.

However, the line for cutting is ridiculous and I do think the could be more friendly sometimes... it's just a job to them and they really don't care about what they are doing.

I'd definitely be up for a get together! I'm technically in Clermont, but I say Orlando because nobody who isn't from here knows what Clermont is.
0
User
10 years ago
The Joann stores I have visited in the past when out of town in Dallas, TX, area were good to shop at with good service, except for one time I had a coupon for 50% off and the the clerk at the cash register said it was already on sale that I did not need the coupon, which rang up the same price either way, but the cashier did not give me back my unused coupon. Their selection of fabric though is a lot nicer than my local Hancocks fabric store. I wish I had a Joanns within a 25 mile radius there are none in central Louisiana.

Best to you,
Sandra
0
magothyrivergirl
10 years ago
I only go to Joannes when I am already in a Bad Mood - I don't want to ruin a perfectly happy day ~LOL~ I'm not kidding.

I have 2 J's near me. Both are well staffed most of the time. The big expensive problem I have had with fabric from JoAnnes, is sometimes as soon as water hits the fabric, it smells like insecticide. No amount of wasting will get rid it of the odor. Of course, they don't want to exchange it because I have washed it -- this has happened to me 3 times with yardage. One nasty manager screamed at me to get the fabric off the counter -- it was damp and stinky! Yes, I won that one! I was told the containers shipped from China (and who knows where else) are sprayed for bugs, but the fabric is not supposed to be sprayed. I now buy 1/8 yard cut separately from the same bolt and then the actually yardage I want. I wash the 1/8 yard and if it stinks, I return the yardage.
This is another reason to prewash.
Overall, I hate the store--the fiasco with the coupons, Guild discounts, lines, poor service -- but -- I would miss it if it closed.
0
minnie_tx
10 years ago
They closed the store in my town the nearedt one is ariund 100 miles away. I did a lot of shopping in mine.
0
littlehelen_gw
10 years ago
The Joann's by me (there's two that I may stop by) are the same as the above, poorly staffed, untrained, and MESSY. I can't imagine the margins are as tight as a grocers, and with some creative business management they could hire more staff and increase the profits because there would be more business. It's sad and the greed is pitiful.

Good for you Rita for sticking it out! I'm w/ Marsha...Joannes is the last place I want to spend my money if I'm in a good mood. It's only in desperation and with a coupon!

On line is my solution...I figure it comes to my door, so I save on the cost of gas (I'm in the country) and buy enough so shipping is free. So I don't buy very often, but it's better than J's.

V.
0
geezerfolks_SharonG_FL
10 years ago
Guess what??!!! DD told me she heard a JoAnn's is coming to town! In a plaza less than 4 miles from my house! There are no hobby or fabric stores here except for a quilt shop and a sewing machine store that has a few bolts of fabric.....and the closest Walmart is 10 miles. So, at least I'll be able to use those coupons on notions! I might just get me some sharper rotary blades. lol

SharonG/FL
0
msmeow
10 years ago
Hey, Bobby, I know where Clermont is...I'm in Winter Garden. (And I tell people Orlando for the same reason.). LOL

So Sharon soon you will be able to join our rants about Joann's hehehehe.

Donna
0
littlehelen_gw
10 years ago
Ps... In my rant about J's...I don't fault the folks who staff the stores.
V.
0
msmeow
10 years ago
I agree...I think they have poor management training. And probably poor communication regarding how coupons and discounts are supposed to be handled.
0
bev2009
10 years ago
I had a coupon for batting and the batting had a sign for, I think it was, 50% off posted. I don't believe it had an expiration date, although the sale ended the week before. Technically, they have to honor it, as I pointed out to them. The manager was very unhappy, but I think more at someone who was suppose to have taken the sign down than me. However, she should have been nicer to me than she was, as it was not my fault I got such a good deal. Otherwise, our store is always clean and organized and they salespeople are usually helpful.
0
rosajoe_gw
10 years ago
Bobby & Donna I always said Orlando 'cause no one knew where Longwood was lol!!!!!!

A JoAnne's opened in Brunswick (about 1 & 1/2 hr from me) but I haven't shopped there yet.

The JoAnne's in Sanford doesn't have as much of a fabric selection, but the employees were helpful. The one in Orlando I shopped at was a nightmare!

I have a Hobby Lobby (about 1 & 1/2 hour in the other direction lol) and they have a small fabric selection - very few quilting supplies. IMO, since it's a college town they don't have many quilters.

Florida People, I am only 4 to 5 hours from you AND I can drive lol! Let's get together!!!!!
Rosa
0

Really Bad Day

Comments (18)

geezerfolks_SharonG_FL

User
Original Author

Related Discussions

geezerfolks_SharonG_FL

msmeow

jennifer_in_va

geezerfolks_SharonG_FL

msmeow

vacuumfreak

User

magothyrivergirl

minnie_tx

littlehelen_gw

geezerfolks_SharonG_FL

msmeow

littlehelen_gw

msmeow

bev2009

rosajoe_gw

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

Really Bad Day

Comments (18)

UserOriginal Author

Related Discussions

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US

User
Original Author