JoAnn's .... Part 3

14 years ago

So I returned to J/A's today with my 50% off coupon.

Item still available, sign says $14.99 and there is nothing denoting that it is on sale.

Put the coupon with the item on the counter, say to clerk (I believe he is the store manager), "I want to use my 50% off on this." He rings it up & reading from the register says, "it is already on sale".

Me: There is no sign back there saying it's on sale.

No verbal response from him, but he starts punching keys, picks up the coupon & tears it up, & gives me my discounted total. I suspect he was a bit irritated (welcome to the crowd, LOL), because he made no apology, but did say thank-you when he handed me my bag.

I have no idea whether the coupon was honored just because he is the manager & can punch in a work-around on the register,,,,,,,, or ,,,, I suppose there is a possibility that corporate directed them to give the discount if a customer objects. Who knows?? I still think it is bad of them to try to "work" customers in this manner.

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Comments (12)

arcy_gw
14 years ago
No doubt as manager he gave it to you. I worked retail too many years not to think so. It is still not ok. Either everyone gets the discount or no one should. Because a customer knows to bug a manager should not give them more options. It is also not fair to the regular worker who customers get angry with when they do not have the power to give the discount. I am glad you stuck to your guns!!
pudgeder
14 years ago
drop corporate an email too.
let them know you're on to their "scams."
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I will have to write to Mother and get the name, location and hours of that store. I would love to get you a phone number so you could call ahead, but the only phone in town is in a phone booth in the park....LOL (Don't you believe that either...all those Amish folks now have a cell phone hidden deep in a pocket..... LOL) I asked the lady how she could afford to have such low prices and still make deals like she gave Mother. She said it was easy. The land under the store is part of her families farm, the lumber to build the building was harvested from their own woodlot and cut in their sawmill. The building was built by her 7 uncle's and 5 brothers. They have no light bill or gas bill, taxes are an absolute minimum because their town has no fire dept, police dept or or other expensive infrastructure and all the employees who work in the store with her are daughters or other family members, who are content to work for minimum wage and occassionally other ladies in the community help out and take their pay in trade. Now for you ladies who are familiar with Youngstown & Boardman, here are a couple flash from the past memory photos for you: Lanternman Mill, the grist mill in Millcreek park. The actual wooden water wheel that powers the mill is inside the building in the stone section at the bottom. They did that to protect the wheel from freezing in winter.(you can see the bridge upstream from the mill) The covered bridge in Millcreek park: I could put on a complete show of photos of flowers from Fellowes Gardens botanical garden in Mill Creek Park.
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I have never brought a project for them to help me with, I was just saying that you do not get friendly service even if you just ask for a minor thing, much less you would not get project help. I only posted this to disagree that Joann's is friendly comment so one left earlier. I am sure it varies by location. But, just because they make a low wage does not excuse them for being unfriendly. It's not really possible to compare to a local shop, because we don't have any now. They may pay the same wage in both places? Maybe Joann's should look at the Colma store and see why it is so unfriendly? I am not the only one who thinks so. Reviews of the Colma location say, what I am saying. Reviews of your local Joann's may be glowing and warm. If they raise up the price of the bobbin winder to 39, then put it on sale for 10 dollars less, and they same bobbin winder is priced more like 30 elsewhere. It's not a good deal. I would only want to buy from Joann's if they were really friendly and really helping me a lot. If you are getting help from a store you may want to buy a things there to go with the project to support them for supporting you with your project even if the price is higher. I used to do that when we had a local shop. If Joanns was really friendly they would have sent me more coupons. They can tell I did not use those by the scan of my name. Here is a link that might be useful: Reviews of the colma Joann's on yelp
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Shady lady, My T&S is old!!! 1964, doesn't have the 4 step method that Mother's 70's model T&S has, and I have one of those buttonhole attachments, but I've looked everywhere and can't find the dang thing. I'll find it one day when I least expect it. AJ, The flannel we're talking about is 100% cotton and is probably what you're use to seeing in gowns. Most of us make PJ bottoms, baby blankets and baby wash cloths out of it. There are no Joann's left in AL. The closed all of them after they came into the state in the 90's and bought alot of other stores. They bought a family owned chain and the Cloth World stores. They closed the last stores here (Alabama) 2 years ago. It was no longer in the best part of town and was a wreck everytime I was in there. The store that we go to in Georgia is nice and clean. I've emailed them about our area, we're the largest town between Atlanta, GA and Birmingham, AL and are getting an outdoor mall with target, hobby lobby, etc and all the Joann's folks will say is "we're looking at expanding". I offered to email them a pic of hancock's parking lot on a non sale week day so they could see how busy they stay. Susan
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With deepest sympathy to you and your family JoAnn. Ken is no longer suffering. May this thought be of comfort to you as it did when I lost my dad. ((((((JoAnn & Family))))))
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pudgeder
14 years ago
just read your #2 post.... another email to corporate will probably get you the same response as the previous.
marie_ndcal
14 years ago
Glad you got your discount, but sorry that Joann's is turning out to be a store with an attitude. Thinking back, I too have noticed a big change in the people that work there and the layout of the store and the quality of items over the last year or so. Since our Hancock went out of business and even with Hobby Lobby, the competition is not the same.
bee0hio
Original Author
14 years ago
I totally agree with you Arcy... it's not ok. Customers should not have to assert to get a coupon honored.

I'm just hoping that others who have had similar incidents with JoAnn's (or other stores) will at least drop corporate an email. We can "hope" they will change...
socks
14 years ago
Good for you, BEE!!! Sometimes we have to be a bit assertive. Glad you got your item at your price.

I recently was due a refund of $240, and the company wanted to pro-rate it, cutting it by a small amount. It made me so mad, but anger and rudeness never get you anywhere. I said in a calm voice, "No, I want my full refund." I got it.
sjerin
14 years ago
In California, that would be illegal. Do you have a newspaper columnist or tv news reporter who works on these kinds of problems? Here in San Jose we have an "Action Line" column and the guy who writes it gets great results.
User
14 years ago
That's why I don't go to Michael's anymore. When I'd present a coupon, they'd always say it's on sale. The whole store is on sale so what good is the coupon?
joyfulguy
14 years ago
They tell me that part of the game in tracking customers' buying habits is that the folks who buy high-end products are often offered a better price, online, for the same item, than is offered to the ordinary folks.

And folks who have a record of regularly buying a certain item in a certain store ... have a higher price quoted to them.

Rats!

ole joyful
secsteve
14 years ago
beeohio, glad it turned out o.k. for you, but that manager needs some training in people skills.

I posted some months back about my experience with Olive Garden and how both the head office and the local chain responded.

I also had a problem a long time ago with a Macroni Grill and did the same thing. The Corporate person couldn't have been nicer. She said she was grateful I took the time out to contact as so many times people have a bad experience, say nothing, and then bad mouth the restaurant/store. How can they know they have a problem if you don't let them know?
Steppy
14 years ago
I'm telling you, a FB page on the issue is the way to go. Want me to set one up on my account? Once they start getting millions of complaints and nasty letters, they'll change that policy quickly.
kacram
14 years ago
wow! I'm sorry you've had that problem.

i've NEVER had this problem with michaels or joanns.

JoAnn's .... Part 3

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arcy_gw

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JoAnn's .... Part 3

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