Refrigerator nightmare
Laura Weller
12 years ago
Featured Answer
Sort by:Oldest
Comments (27)
lascatx
12 years agodesertsteph
12 years agoRelated Discussions
nightmare kitchen reno - please advise your opinions on fairness
Comments (18)Dandylandy, I'm so sorry to hear about this mess. You unfortunately do need to talk to a lawyer now. That doesn't necessarily mean you need to file a lawsuit--sometimes a stern letter or three from a lawyer is all it takes. Also, depending on the value of this (what's the total cost of the cabinets?) you might find yourself in small claims court or in mandatory arbitration, which is a lot easier and cheaper than a full-on lawsuit. Where I live any dispute worth $25,000 or less goes into arbitration, which just means you and the contractor show up (with or without your lawyers, but obviously I'm going to recommend WITH, absolutely) and say your piece to a group of three local lawyers who volunteer as mediators, and that group of three lawyers decides how to resolve it. It's much cheaper and easier than an actual lawsuit. If you're in NY, perhaps the cap is higher than $25k. Anyway, what I'm saying is that you may not be looking at a lawsuit at all; that's not the only way the legal system has for resolving disputes like this. So, put plywood on your counters or some other temporary fix, DO NOT pay the guy another dime, talk to a few local lawyers who specialize in real estate or construction law (ask friends and your architect for recommendations) and pick the lawyer who seems best to you. The first step will probably be for him or her to write a mean letter to the contractor, and then you go from there. Oh, about this: **"Some of the things that really bother me could have been avoided with better communication - e.g. if they couldn't go to the ceiling with the cabinets b/c my ceiling isn't totally level (or something, I am just speculating), and they warned me about it, that would have been a lot better than telling me "Yes" and then not delivering."** I don't even see how that would be possible; if your ceiling's not totally level, then the cabinets would stop somewhere below the ceiling and it would be up to you to decide whether to build up the ceiling a little bit or put some moulding on to hide the gap. In other words I can't think of a legitimate reason that your ceiling would prevent you from having ceiling-height cabinets. I just mention this to cut through any BS you may have heard from the cabinet guy. Anyway, gather together everything you have in writing (including any drawings or mock-ups) and write down everything you remember saying to or hearing from the contractor. Have your architect forward you any emails she sent to or received from the contractor. Also go through your voicemail and see if he left you any voicemails that could be relevant. Then try and write up in one or two pages exactly what you understood he was supposed to build for you, in every detail (dimensions, materials, etc.), and then what he actually did build, and what problems that caused or will cause (e.g. plumbing messed up, plates won't fit, layout changed so cost increased). Also note any scheduling screwups that occurred. Go over it with your architect and your hubby (if any) in case they remember things you don't. Then send this write-up to the lawyer, along with a copy of your contract with the cabinet guy and any other really critical documents like emails where the contractor committed to something that wasn't clear in the original contract or where he said X but it later turned out he did Y. It will take less time (and thus cost you less money) for the lawyer to read this than for the lawyer to "interview" you to figure out what happened. Best of luck....See MoreFriday Nightmare!
Comments (6)We showed them pctures, sent them previous KD quotes, and dicussed it at the house, in the office, you name it! They got the inset part right, but did not know what beaded was, so just ignored it, I guess, and did not know what Shaker was. They (I know now) have only buitt miter doors, not rail and stile. The beautiful box ends are rail and stile, so they know HOW.... They are really good sports, and want to please us, if nothing else, to preserve the spec business with my GC. So by Monday afternoon, I should have a sample door and drawer front to OK. When we get home, I can get the photos on so you can see.... Christine, do you need some cabinets? Nancy...See MoreMy dream kitchen has turned into a nightmare
Comments (47)I couldn't find my thread so I searched for it and found it. I want to thank each and every on of you for your support,encouragement and advice. These guys tried to make us feel like we are crazy and unreasonabale. I did receive an answer from the BBB that they had received my complaint and forwarded it to the contractor. They have until Sept 17th to reply. Yes, these were brand new cabinets supplied by the contractor from a a company called Golden Cabinets. I found the store he bought them from and we looked at their displays and the drawers were a little hard to pull out but not as bad as mine. They also had one cabinet just like mine that is next to the range that has that same ragged cut edge on the bottom! I couldn't believe they would put that up in their showroom! Or that the crew who put it in my kitchen didn't notice it. As I said before, I think the guy (crew foreman) who installed my cabinets did most of the damage. Yes, Ho'Aloha Design Group is licensed and insured for $1,000,000.00 for LIABILITY/PROPERTY DAMAGE http://pvl.ehawaii.gov/pvlsearch/app;jsessionid=5A9D8DD4EA806A5307450CD62C9E5104.liona?_f=n&_a=IB&licno=26843&lictp=CT&off=0&nm= I did look them upon the BBB website before I hired them but there have been no complaints against them. There will be now! I asked them to make it public. They filed no permits and I don't even know if that was necessary. He lists no employees except himself but has several men working for him. There was no licensed electrician or plumber but he does hire an electrician when needed. The first outlet he put in for the range was for 110 but the other guy and the painter told him no, no you can't use that you have to get something I didn't hear for 220. They left for lunch (they usually ate out on my porch) and I assumed he would get the proper plug at Home Depot which is at the bottom of the hill. But no plug and the guys who delivered the range and were to test it out and level it had to come back the next week. I told them in the beginning the delivery date for the three appliances was Aug.30 so they had plenty of time to have everything ready. He also claims he has no employees just himself. In fact he has several guys and his Brother Duke who handles the finances and legal matters and he is also a Fire Chief. On 8/11 2010 I sent him an e-mail WITH pictures of the drawers that did not work and the one with the bottom not attached to the back, Picture of NO BACK SPLASH behind the range (the foreman told me there was one there for there, a picture of behind the range where was no outlet for the range plug,a picture of the badly scratched cabinet floor under the sink, and the electrical plug for the disposal right under the water valve, the damaged piece of Pergo flooring that was sticking up plus a diagram of how the boards are supposed to be laid, the painted over holes in the wall and the food and tools left all over. But he never answered and he never mentioned it. I had never heard of a punch list before reading it here. Just what do you think I can or should ask for? I have written a 2 page letter for the Board of Contractors but Haven't sent it yet because I need a punch list. An excerpt from the letter: "When the dishwasher could not be installed and the drawers did not work I stopped the final payment check telling you would get it when the kitchen was completely functional but you threatened to put a lien on our house, take us to court and cause as much financial incremental interest and damage as you could. Also threatening that you will win because of your connections (is that because Duke is a Fire Chief?) and previous experience in courts was uncalled for when you were told you would be paid when the issues were resolved. Duke said, "Believe me, Ive done it plenty of times before", to which my daughter replied, "I bet you have". That implies to us that other clients were also unhappy with your product and work. I had a functioning dishwasher and cabinetry before you worked on my house so was it really to much to expect it to be that way when you left? In addition, telling us we are not allowed to talk to your workers who are working in our home is ridiculous. You insulted my daughter & told her you never wanted to talk to her again. I told you and Duke that this will be her house & she would pick the colors & granite or whatever she wanted. I think saying that you usually bill for consultation and taking clients to the granite place is a bit much."...See MorePlease tell me what is in my cabinet--a plumbing nightmare?
Comments (9)Cookncarpenter, the kitchen sink is on a wall perpendicular to this one, about 5 ft away. It's my understanding that the house was gutted by the previous owner, so I'm inclined to think it's not from a previous sink. Weedmeister, yes, the laundry is on the other side of the wall, with the washer directly behind this cabinet. We have a crawlspace that tapers to a slab of solid rock on this corner of the house. Clearance is very low here but of normal height elsewhere....See MoreLaura Weller
12 years agowestsider40
12 years agodesertsteph
12 years agoKat3kits
12 years agologansmum
12 years agowilltv
12 years agotaggie
12 years agoLaura Weller
12 years agobmorepanic
12 years agoLaura Weller
12 years agoGreenDesigns
12 years agogregincal
12 years agoLaura Weller
12 years agoCircus Peanut
12 years agoLaura Weller
12 years agoquirk
12 years agoquirk
12 years agoLaura Weller
12 years agoLaura Weller
12 years agocindisargent
12 years agosarapamela
12 years agobiochem101
12 years agoghostlyvision
12 years agoSaraKat
12 years ago
Related Stories
KITCHEN DESIGNStay Cool About Picking the Right Refrigerator
If all the options for refrigeration leave you hot under the collar, this guide to choosing a fridge and freezer will help you chill out
Full StoryKITCHEN DESIGNYes, You Can Use Brick in the Kitchen
Quell your fears of cooking splashes, cleaning nightmares and dust with these tips from the pros
Full StoryKITCHEN DESIGNHow to Set Up a Kitchen Work Triangle
Efficiently designing the path connecting your sink, range and refrigerator can save time and energy in the kitchen
Full StoryMOST POPULARHow Bluetooth 4.0 Will Change Remote Control
Manage lights, TV, refrigerators and more through your phone or tablet when the latest wireless technology rolls into all your home devices
Full StoryKITCHEN DESIGNWhite Appliances Find the Limelight
White is becoming a clear star across a broad range of kitchen styles and with all manner of appliances
Full StoryMOST POPULARHouzzers Deck the Halls
From traditional to quirky to innovative, readers show their Christmas tree style
Full StoryARCHITECTURE6 Amazing Homes Dug Into the Earth
Designed to disappear or with portions peeking out, these houses bring a new meaning to 'communing with nature'
Full StoryHOUZZ TOURSHouzz Tour: Creative Design Moves Rescue an Island Cottage
Facing down mold and nicotine, two industrious Canadian designers transform an uninhabitable wreck into an artful getaway
Full StoryKITCHEN STORAGEGet It Done: How to Clean Out the Pantry
Crumbs, dust bunnies and old cocoa, beware — your pantry time is up
Full StoryKITCHEN DESIGNSo Over Stainless in the Kitchen? 14 Reasons to Give In to Color
Colorful kitchen appliances are popular again, and now you've got more choices than ever. Which would you choose?
Full Story
bmorepanic