Is Restoration Hardware bedding worth it?
artydecor
12 years ago
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DavidR
9 years agolast modified: 9 years agovioletwest
9 years agoRelated Discussions
Experience w/Restoration Hardware?????
Comments (48)Sadly, I have to agree that the customer service and delivery experience are both deplorable. Beautiful catalogs and showrooms - and nice people working in the stores - but after extremely rude delivery people, a missing chair, a demand that I sign that I'd received all items when I clearly hadn't, a screaming delivery person who told me I wasn't allowed to make notes on the invoice, I just needed to sign it, an online invoice that says I paid $2500 for an order that one link later says cost $500, non-existent customer service and the pages upon pages of negative reviews related to customer service and delivery, I will not order from RH again, no matter how beautiful their products look online and in print. I spent about $10,000 on outdoor and indoor items for a recent renovation. I'm happy with most of the items themselves, but after the headache, rudeness, flippant attitudes and untrackable orders, I've decided they don't really deserve any more money from me. There are so many other places to shop! I want to feel good about where I spend my money, and this whole experience has had the exact opposite effect. Strange when a company as well-branded as RH can't figure out the basics of e-commerce and customer experience....See MoreBedding: Pottery Barn vs Restoration Hardware
Comments (4)I broke down last year and bought a set of the RH bed sheets - just the plain ones. They're the percale 464 thread count ones. I was sick when I ordered them because they're really expensive, but I have to say they are the nicest sheets I've ever had. I only have the one set so I take them off and wash them and put them back on, but sleeping on them every night for over a year - I think I've gotten my money's worth! I will probably have these sheets for many more years. They are so soft, but still a bit crisp. My only grip is they tend to wrinkle at the very top, but sometimes I'll iron the top 12" or so across and then they're smooth until I wash them. I love the softness and slight crispness of the percale....See MoreRestoration Hardware forcing online sales!
Comments (10)Patricia, I ask myself that all the time and wonder was it always like this? Get a load of this -- I called Aetna because $1500 appeared on my bill AS A CREDIT! I was trying to find out what it was all about. The girl says to me -- "I'd have to go look it up." (Apparently a special procedure or something.) The whole experience was insanity. After 45 minutes I got someone who said he's research it and he would definitely care and get back to me. Did he ever call back? No. And, they wasted well over an hour of my time. I always mutter to myself how I'd never hire kids if I had my own business. There also seems to be little in-house employee training. It also always amazes me how staff look at you ?quizzically or dead-faced or act like you're simply whining when you tell them something like -- your entire freezer section is melting all the ice cream and has been for weeks (I've reported it three times). Or some customer service/quality issue that would help them out to know about -- like the inconsistency in quality of prepared foods at WF (which I sometimes get too frustrated with), and which a lot of people in this area notice. They haven't a clue how to make use of such information. Does no one care????? It makes me crazy. (Now, one kid at the checkout in Giant, we were talking about stuff and he had the whole business down and re-organized! A rarity :)...See MoreWilliams Sonoma Home vs Restoration Hardware Bedding?
Comments (0)Who has better quality duvet covers - Williams Sonoma Home or Restoration Hardware? (Or another brand?). Specifically looking at the Hotel Collections (Cotten Percale) with embroidered double line border....See Morethe_foxes_pad
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