I had looked at Balsam Hill too and considered ordering until I saw their review on the Better Business Bureau website. I've tried to remember to do this before ordering online. That doesn't help you now but here's a link to their review. Just click on Balsam Hill.

I'd call the credit card company first and see what they say.

That's too bad though. I'd be angry as all get out! A year ago January I ordered a tree from treeclassics.com. It didn't come out of the box until early last December and I held my breath that the lights would work. They did! I give 5 stars to this place.

You might check to see if there's a Class Action lawsuit against them just for the heck of it.

I worked for Balsam Hill and have never seen anything like it. They ripped people off. Customers would call and send pictures showing defective and/or damaged products that they just took out of the box! Instead of reimbursing or replacing the product, Balsam Hill basically told the customer they were stuck with the broken/defective item! If your item comes out of the box broken/defective, which 90% of the products are broken or defective, you will NOT receive anything. You will be stuck with a product you can't even use.
Bottom Line: DO NOT WASTE MONEY ON THIS COMPANY!!!

Funny how things are different for different people. I bought a Saratoga Spruce tree from Balsam Hill last year. They were wonderful to deal with and I love the tree, it's the most realistic artificial tree I've ever seen.

First time to notice Balsam Hill on the internet selling Christmas trees. Made the order for a White Christmas Tree and received shipment quickly. So far so good. Product was something I could have purchase at Kmart for half the price. The tree looked like something out of the 70's. I immediately returned product to specified warehouse in CA, shipping UPS for tracking purposes. UPS showed warehouse received tree within five days. 19 DAYS LATER from shipment receipt at warehouse, I phoned Balsam Hill customer service, they said the warehouse had not even acknowledged receipt of returned tree as of 19DAYS LATER. Customer service is very arrogant! Was told refund could take up to 30 days. The company will take your money quickly and refund you very slowly. I questioned incompetence at warehouse and was assured that warehouse works efficiently. I would never buy from this company....it is no Frontgate. I will only patronize Frontgate in the future.

Also, stay away from My Holiday Tree.....another online artificial tree site. I ordered a lush, full branched, pre-lit Grand Fir and got a 5 1/2' scrawny Christmas bush that I could have bought at Big Lots for under $20.00. Customer service was a joke!

This is what I thought I ordered.

This is what I received.

Mona, that is awful! Can you send it back?

We ordered a 9' tree, it's beautiful. It looked great the first year. However the next year we had a burnt(these are the LED lights and aren't supposed to burn out as fast) out section(1of5). I called and talked to customer service, they were very helpful and sent us a replacement. The replacement didn't arrive until just before Christmas, so we just put the new section in storage with the tree after Christmas.
This year we take the tree out of storage and connect the brand new section has the WRONG lights. I continue to check the rest of the sections and I find another section burnt out as well.
I called Customer Service and was asked to take pictures and send them via email. I did, the pictures were very clear and concise as to what the problem was.
I called customer service and confirmed the next day that they did in fact have the pictures and that they were working on it. The response was wait 72 hours(3 work days).
A week later I hadn't heard from anyone from Balsam Hill. I called and was told that they were going to elevate it and they would get back to me.
I called the next day and talked to another agent(after explaining everything again) and he said he would look into it and get back to me later. Much to my surprise he called back and said that they don't have either of the parts in stock and that they would have to make the sections, but that wouldn't happen until this summer some time.
I asked for a replacement tree as this was our second year with a faulty tree, Paying for this much for a tree I expect it to work, especially at Christmas. I was told no.
I called the next day and asked to talk to the supervisor, I got the same response, no parts until the summer. I asked again for a new tree, even offered to send the faulty one back, but no.
This is the second year I have had to but lights to decorate my pre-lit tree, never mind that it has one section of lights that don't match the rest of the tree.
For the price of the tree I would expect a little better customer service, especially during the holiday season, that is what these trees are used for. To not have the parts during your peak season is inexcusable. They surely have the trees for new customers, why not take the two sections out of ones that work and let my family have a complete tree for Christmas.

I am glad that I saw this. Our tree is getting too difficult for DH to haul up and down the stairs so I was thinking of buying a 4 1/2' tree because it would be easier to move. I was going to order from BH. I am glad I didn't pull the trigger yet.

I ordered my 7 foot tree this year from Frongate, holly you should look at their assortment.

I also ordered 3 potted prelit 5 foot trees from Balsam Hill and they are fine, so far.

We ordered a prelit wreath from Balsam Hill and it's fine. But I was scared off by the reviews online from buying a tree from them, so I bought ours elsewhere.

I had a horrible experience with Balsam Hill also, similar to Monablair. Honestly the trees in Walmart looked much better than the $250.00 4.5 ft tree I received.

My tree now needs replacing but if I end up ordering a tree it will only be from QVC. They never give you any problems about returning items. I might look at the Frontgate website, although I think I remember that their trees were too expensive for me.

We actually purchased a 7' tree this year from Balsam Hill. It arrived on time, packed securely and we had no problems setting it up. It took me about 1 1/2 hours to fluff it, but I was certainly expecting to do that.
{{gwi:2140125}}

Mitchdesi, Thanks for the recommending Frontgate. I have a bunch of their catalogs. I will see if I have any Christmas catalogs left and will order one if I can find a nice one in that size.

PDG, sorry you had a bad experience with them.

NHbaskets, your tree is just beautiful. I would smile every time I walked into the room.

im writing this review be aware of Balsam Hill.We bought a 9 1/2 Ft douglas fir tree three year ago all the lights burned out . i call their customer service only to tell us our warrenty ran out & their nothing they can do. The tree is only a few years old i will never purchase another tree from this company

I got scammed by the Balsam Hill company. I bought a tree on sale for $1800.00 and less than a year later, most of the lights went out. They gave me a very hard time about replacing it and even suggested that I go to Home Depot and buy more lights to put on there. Finally I got them to replace it but they wanted the original tree back. My poor husband and I had to wrestle a 9 ft tree into 2 refrigerator boxes and return. They then sent me a replacement tree that was $300.00 cheaper because mine was out of stock. The new tree lights lasted 1 year again! That time when I called they said “we don’t warranty replacements.” So in other words, they replaced my defective tree, with another defective tree. Their customer service is horrible.
I would never buy anything from them again. We thought we were investing in a tree to last for many years. Not the case. This year we are going to cut all of the lights off and restring. We have to try to get our moneys worth. For 2 older people, this is very difficult work. Very sad that they do not stand behind their products. #balsamhill