In you menu to you have a communication setting for PTP? Do you use Win XP? I was able to dl from my old camera without using software, I plugged the camera into a USB port and the computer recognized new hardware on the taskbar. A menu came up after a bit asking what I wanted to use. I closed that because one of the options messed up my numbering system.

Then I went into Windows Explorer, located the camera, opened the folder (mine was buried about 3 deep), did a select all, then a copy to folder, usually had a folder made ahead of time.

If you have a friend with a card reader, you could also try that. What flash card does your cam use?

Tons of stuff about it. Sounds like you have to use the TWAIN software that comes with it. I can't find anything specific about downloading photos. Sorry and good luck. It's usually something simple. Read the manual. Make sure you have the latest drivers. Make sure the batteries are fully charged.

I don't think it has a flash card but may use internal memory from what little I could tell.

yes i am ussing twain software which i just recently reinstaled. batterys are fully chargedin camera. using xp windows.i turn camera to pc mode before clicking twain icon or after making no diferance always says camera not on and no conection detected.i have tried original ub cable that came with camera and a generic no luck.could i try camera at a photo store or some other place to see if it works. and yes it only has internal memory

Yes, you could take the camera to a photo store and see if they can download your photos, might cost you a little money. If they can't do it, maybe there's something wrong with the software, camera, port, communication with Win XP. I understand your frustration.

So many times I have struggled with a problem, lived with it not working right, sometimes paid a shop to troubleshoot, only to find that in most cases it is something simple. Sometimes I did well to pay the shop because it turned out to be something I could not fix without new hardware. I had to have a new USB card installed for all the stuff I plug in, the ports on my computer were not accepting whatever it was, can't remember, I've had to do so much the last few years.

Sorry I don't have the answer for you. I couldn't find anything on the net or google archives of people with a similar problem. Don't mess with some of those driver sites, they have an agenda.

Email the company. Some don't answer. Persist. They have a website and should have customer support. I hope I picked the right url for the corporation; they certainly have enough different models of cameras. I just cancelled the language pack window that popped up. There is a contact and support tab in the upper right.

From that link, you should be able to get to their main page if that page doesn't have anything helpful.

Here is a link that might be useful: This looks like the manufacturer w/install info for your cam