A better name for The Best Home Furnishing Company is "The Worst Home Furnishings Company" when it comes to customer service and standing behind their products. Don’t walk away from this brand, RUN QUICKLY! My wife and I live in Minnesota, but have a park model home in Estero, FL. We purchased a Best Home Furnishings recliner in February of 2016 from a furniture store in Naples, FL. Our home in FL is only occupied for two weeks in November, and the months of February and March each year. When we arrived in November of 2018, we noticed that the fabric was cracking on the headrest. Our home is air conditioned all year round, has proper humidity, the windows are tinted, and we have shades that are closed when we are gone. Furniture could not have a better environment to sit in. I took the back of the chair off in November of 2018 and took it to Kanes Furniture where we purchased the chair. My goal was to simply replace the back. We were informed that model had been discontinued so no back was available. That should have been my first clue to how Best Home Furnishings handles a chair that has problems……just discontinue it. The next thing we were told is the chair is out of warranty. I explained that I understand there is a calendar warranty, but further explained how little the chair had been used. I felt that the company should stand behind it due to the little wear and tear this chair had actually incurred, and I was sure there was a problem with the material used to cover this model chair. I totaled up the number of days that anyone could have sat in the chair, and it was 189. We had two Flexsteel recliners in our home in Minnesota that provided over 30 years of trouble free service. Speaks volumes to the old saying, “you get what you pay for”. The furniture store at least listened to me and provided the phone number of manufacturer of the chair, The Best Home Furnishings Company in Ferdinand, Indiana. (at least this was where my call went) When you call with a complaint the first thing you will find is the people who answer the phone have been trained to get rid of you quickly. They have no intention to let you talk to anyone of authority. After a firm back and forth with the lady that answered the phone she finally told me “I am just doing my job”. Really? Discarding a customer with a concern about your product is your job? Fortunately, I was able to push through to someone up the ladder named Pat. Three voice mails and a week later Pat did call me back. From their website and years in business I was sure I would find Best Home Furnishings a reputable company that would be concerned about this product’s failure and would want to have a discussion and find common ground…... NOT THE CASE. Once on the phone with Pat, I repeated what I told Kane’s Furniture and assumed Pat would be familiar with this problem and work with me to find a fair solution……not a chance. Pat is very well trained to hear your concern and then repeat "sorry, it is out of warranty and we can’t help you” multiple times until the discussion ends. He made no effort to keep us as a customer. It was obvious he just wanted to discard us as quickly as he could. The lack of finding a phone number on their website should have been a excellent indicator to me of their customer service. If it is there, they have done a good job of hiding it. Speak with a customer, good heavens, that’s a concept from the 20th century!! The only manner of contact I could find on the site was to email them. Before you purchase any product made by The Best Home Furnishings Company from a furniture store, you may want to visit the Better Business Bureau website and read about them. The BBB shows 32 complaints about this company for various reasons. In addition, on Google they are only able to achieve a 3.6 star rating. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. The Best Home Furnishing Company brags about being in business since 1962 and quality of their furniture building process. It is obvious to me that the original owners of this company are no longer active as I am sure they would have met this problem with a completely different attitude….the attitude that cared about customer satisfaction, quality furniture, and allowed The Best Home Furnishings Company to grow and prosper. Lastly, I will “venture a guess” the reason they took the “cut & run” attitude with me is there are probably hundreds or thousands of customers across America just like me that have a Best Chair with the same defective cover. Class Action Lawsuit time? Let's band together and send a message. When a quality company has a problem with a product, they either extend the warranty or have a recall to make sure people get taken care of. Not run from the problem like The Best Home Furnishings Company is doing. Most successful companies want repeat customers. Shame on you! Dave Nolander

I just found this thread again. Reminded of the pain of losing our sweet Libby, we found ourselves having to say goodbye to another beloved pet just last week. Our precious Boo Boo Kitty made her way to Rainbow Bridge following a year of unexplained weight loss and finally a rare cancer diagnosis 6 months ago. She was a rescue kitty we welcomed to our home in the Fall of 1993. We don't know exactly how old she was when we got her but at least 6 months at the time. She must have been getting close to 17 years old when she passed. We love all our pets and they are each unique in personality and demeanor, but Boo was such a bright, intuitive, affectionate and totally mischievous little soul that there will never be another like her. Always demanding the center of attention, but in such an adorable fashion that no one could deny her. She was the best companion of my husband, who historically was never a pet lover. Yet his heart was won over within the first moments of her arrival to our home, when Boo immediately crawled onto his big chest, wrapped her paws around his neck and began purring her acceptance of her new family. From that moment they were inseparable and shared a lifelong bond of love and affection, mixed with mutual joy as they practiced the art of "play battle". Boo hiding and pouncing on my husband from all possible angles of attack until he would pin her in his arms, smothering her with hugs. As her battle with cancer caused her body to thin, tire more easily and struggle to control normal functions, she still remained our loving, affectionate, ever present companion who continued to insist on being the focus of our attention. She spent long evenings cuddled in our laps, telling us it was ok to just sit and enjoy our time together, the chores and schedules could wait...our time together was limited and thus more precious. We are so grateful to have had the honor and blessing of sharing our lives with our beautiful Boo. The pain of parting is so sharp and intense, we continue to see her in our minds eye around every corner, in her favorite sunny spots and waking us in the mornings with her soft paws upon our cheeks. As much as it hurts now, the years of shared love and memories make it all worthwhile. Someday we will cross that Rainbow Bridge, warmly greeted and surrounded by our precious companions who wait for us there now. Some pics of our little Boo Boo Kitty: Her gorgeous eyes Precious Boo Sleeping Boo Curious Boo Lazy Boo Her Highness Boo

I have been guilty of the same thing I love pixel of ink. Plus I also have a ton of ebooks in epub format too. I have no idea how I will read them all. So many great free books I don't know why I would need to buy any.

Melissa, thank you for asking. I have great news about Sebastian. The reason I felt so terrible about telling you the pain would lessen in time, was that I truly expected to lose my buddy of 10 years on Friday. I was hurting terribly, and waited all day for news. I kept thinking about what I had written to you, never expecting that I might lose my own pet so soon after that. I kept thinking that if we need to put him down today, the pain will lesson with time. Yet, it gave me no comfort in the moment, so I felt hypocritical about my comment. After waiting about 9 hours at home to hear what had been found, I finally heard from my son.( He works at a large veterinary practice) Sebastian had megacolon. The reason he hadn't eaten for three days, was because he was completely clogged up from the the stomach exit to the "final exit point". This had been slowly building up over at least a month, possibly two. He is now doing so much better. He's like a young kitty again. He's taking meds, and this may need to continue if this becomes a chronic problem. That's ok with me. He went from deaths door to feeling great, in two days time. The Vet said he was becoming toxic and would have ruptured or the toxic megacolon would have taken him soon. I'm very grateful that I've been given more time with my buddy. I'm sorry your outcome wasn't the same, really sorry. Here is Sebastian this morning, checking things out in the garden. He's feeling great again. Lisa