Thanks everyone for your responses. Meghane ... I thought it sounded confusing. I was paying $20 Zocor then it went generic (Simvastatin) so I started paying $10. She decided on her own to change my Rx to Lovastatin which is weaker and not as effective as Simvastatin but very very cheap $ wise. At the time she told me my doctor approved this which I didn't understand but decided to try the Lovastatin anyway. When I found out the doctor didn't do this along with saying the insurance denied payment that is when we had a heated argument and I complained and when I say manager I mean the manager of the pharmacy. The day I picked up my Rx for Simvastatin he wasn't there as they don't work together and now it seems she is there more than he is. Elsewhere I would have to pay at least 65.00 for this but hey as the manager told me this is the agreement that was made stupid as it is it was made. I just don't get why she should care if the store is losing money on this particular presciption. I have to go pick up a Rx today so I'm hoping he will be there and not her. Wish me luck .... :-)

Ellen, Yes, keep the hard copies of the emails, and the copies of the reports. But don't forget to write it all down, as I suugested, too. It's good that you didn't actually sign the docs because that probably eliminates legal accusations of the crime of "falsifying business documents", but you are still at some risk of false accusations that you were the cause of the shortages, not simply the person charged with trying to keep the accounts up to date. Irregular and sloppy handling of non-personal funds (by your Director) will eventually come out - and somebody will be blamed. Your Director's other actions (your story of the cat care that she took on and that then became the responsibility of others to support) leads me to see her as someone who doesn't accept responsibility for her actions, hence my worry that you will be at risk if the financial problems come to light and her lack of accountability (both financial and personal) is exposed. That's why people are urging you to take steps now, in a proactive way, to bring the situation to someone who can act. You felt deeply enough about it to leave a job, so it must have bothered you, as well. At the every least, perhaps you could talk to whoever supervises the Director. They could see that she gets re-training and adopts correct accounting for funds in the future. It's not like the whole group home will be shut down, or that she would get criminal charges against her. (Unless she was also stealing other money, which is always possible, too.) But the good the program does will run aground eventually unless the problems are resolved. Better now, than later, I think. This stinks that it falls on you to take action. It's probably way above your (actual) "pay grade" to have to deal with this. But we all have ethical pay grades, irrespectvely of our financial circs., and my opinion (easy for me to say!) is that you should try to make this bad situation better by reporting it to someone who can effect the needed changes. Better for you (in avoiding long-term worry and risk, and now, when your conscience is pricking you). Better for the Director who is probably aware of her short-comings but unable to make the changes without prodding, And whether or not she is now inappropriately using the funds, she will be always at risk of falling into even deeper problems if this is not stopped. Better for the clients since messy-money probably also results in somewhat less services than they might get, and certainly stress over something they can't control. Because if nipped in the bud now, the house need not change, as it would certainly happen if this progresses to outright theft. Better for your co-workers, too, even if they don't see it. Better even for the cats since their situation may become more stable. I think that in the long run discovering your personal ethical boundaries and knowing you will act on them will be a source of self-confidence and strength. Crap happens, randomly, it's what you do about it that counts. But as I said above, "easy for me to say." OTOH, without going into details, I have faced somewhat differetn ethical issues, and after an internal struggle, dealt with it publically. Years later, I'm glad I did, even though it came with some stress/anxiety at the time. L.

I have heard of it and have also known people to turn around and walk out. By walking out you may have to send them a missed appointment charge. Then call or chat on line with your insurance company. I would also suggest that you find a different doctor.

I think Anglo explained very well why she felt customer service failed in a couple of instances here. I agree that when the Weds delivery didn't happen, then she should not have had to cancel her other appts, affecting her hairdresser's and dog groomer's schedules. They don't get paid if someone cancels at the last minute, since it's too short notice to book someone else. Someone asked why it would be a loss, since the appt would be rescheduled, wouldn't it just be delayed pay? No, because changing to a future appt fills in a slot where a 2nd customer could be booked. Effectively, Anglo would be getting two appts for the price of one. Perhaps some posters' strong reactions are not to the facts of this situation, or even the rant, but maybe the language used to describe the failures of these two people in their jobs. "Is there no work ethic anymore?" is condemning the whole work force for being incompetent, instead of just relating to this actual situation. If I relied on oxygen to live my life, I know I'd be very frustrated at not receiving the order in a timely matter, as well as having an expensive machine failing within such a short time. But there are millions of people in the work force, most doing their best to do their jobs well.