I've never heard of them. By "home show," do you mean they're somehow demonstrated in people's homes, like Tupperware?

I have heard about horrible customer service or lack of.
Not following through with the return policy. And that in many cases the mattress delivered wasn't the same ones as at the show.

I would check consumer reports site.
I had never heard of them till my sister asked me to check them out.

By Home Show, I mean trade shows at event centers. At Home Shows, contractors, builders, distributors, etc. of home-oriented things (mostly doors, windows, hot tubs, landscaping, outdoor stuff, cabinets and counter-tops, etc.) have booths and show their wares. The R.E.M Sleep Solutions company sells their mattresses at Home Shows.

I did read up on them on the web, including Better Business Bureau. Interestingly, I don't understand the complaints about return policy, because the contract clearly states "All Sales Final". From what I can tell, they only have 2 mattresses, the Martinique and Paradise. Those come in different options like adjustable, split, etc.

I saw many reviews that were glowing, and the BBB site showed A+. I did read the reviews on the BBB site and most seem to be satisfied in the end. Interesting reading, though.

Thanks for your responses - I think I'll continue to think about it.

BBB is not what you think it is. Only in a very few locations is it a real consumer organization. Usually it requires merchants to pay to get a good listing. It's a franchise operation and does nothing to help the consumer, except in in a few locations.

I take the position that anything sold in home shows or other demo-oriented high-pressure operations is overpriced by definition. There's a reason why products are sold this way, because the prices/product would never hold up to scrutiny in a store by a cautious consumer doing comparison shopping.

And would you REALLY pay $3000 for something that is not returnable?

You can probably do just as well by shopping any good local mattress store that sells a variety of brands. To think that this mattress is the one and only is to fall for the hype. I'm sure there are other products that are equally good.

I mentioned consumer reports

Here is a link that might be useful: Consumer reports

Sounds like a mattress brand to STAY AWAY FROM....

If there isn't even a reputable a store to stand behind them....ya know???? Buy something local.

I guess you're all right. Darn. That thing was comfortable - and I'd never have thought I'd want an adjustable bed! I spent quite a lot of time laying on it in different positions and just wanted to pull up a blanket and go to sleep. :-)

But - everything you say makes sense.

We bought a REM adjustable set at the Nashville Home Show. Tempur-Pedic was also at the show (Mattress Firm I think) compared both and went with REM due to much lower pricing, full split king (really just two twin xls), made in US and exchange policy (limited but allowed us to choose one of their other types if not satisfied) Mattresses are marked up like 500% -1000% from cost so it’s best to find a mattress and wait for your sale...we love our purchase butadmit that we fell for the hard sell at the Home Show. Anyway, still got it about 50% cheaper than Tempur-Pedic adjustable bed setup. Get what you pay for? I guess we will see. So far we sleep much better on this than our previous Sleep Number mattress (never would have purchased, gifted to us). After alot more research on mattresses (features, construction, comparison pricing) I still couldn’t tell you the real differences....smoke an mirrors. But if I had it to do over I would have chosen differently.

I absolutely Hate with a capital H the sleep number bed that came in the motorhome. I can't imagine paying for one of the things. I buy my mattresses from a local shop that deals with local mattress makers. Excellent quality and service.

Wow! Zombie thread, back from the dead. Interesting. I never did buy the REM mattress.