Hello, I had the same issue with my Axxis+. With me, I used to leave my washer door open all the time to avoid mold. And as a result, over time, the door started to sag because it had no support. It doesn't help that the door is heavy because of the glass and it uses plastic hinge parts and they distort under gravity. Regardless, now when latching the door for washes, the bottom of the door whould rub/scrape on the bottom of the front cabinet. As a result, the latch mechanism didn't completely engage which caused the machine to not spin or drain. So, Basically what you have to do, is when latching your door, you have to hold the door up (to avoid scraping the bottom of the cabinet) as you lightly slam it shut. Another mistake I was making was I would pull the latch handle back when closing the door but that's wrong. You're supposed to lightly slam the door shut without pulling back on the latch handle so the latch properly engages. So, I thought was doing a good thing by leaving the door open all the time to avoid mold but I created another problem. I still leave the washer door open, but I shut it after an hour or so. Next time, try it: Hold the door up and lightly slam it shut without touching the latch handle. See if it works. John ACTUALLY, I still have the webpage saved in my favories. I pasted it below. This is where I learned it from. Here is a link that might be useful: Door Not Latching

I do not own either model but I did spend one week each at two luxury townhouse type hotels. They both had washers and dryers in the unit. The first hotel had a Whirlpool Duet unit, one of the ones with the heater. I was very impressed with that one although I did notice the thick seals, so understand where mold or lost socks might be an issue. Still it cleaned the clothes well. The noise was unremarkable (laundry near the lower floor bedrooms, tile floor) but I was not in the market for a new machine so was not paying attention. It was quick as far as I could tell The second hotel, which was newly constructed in the last year, had a small Bosch system in a closet. I hated it! We traveled with small children, one of whom wets his bed. Since we had brought special sheets and a blanket he liked, I had to wash them frequently. The problem with the Bosch was it did not get the smell out because it used so little water. While I am sure if I owned it, I might have found a better cycle, but from casual use, I would never buy one. I did not find it great for stains either

I would guess a loose or worn tub pulley. No way to tell without removing the back panel.

Hi All I just bought an Bosch WTV76100US. This is the "new" axxis model. It has been a nightmare. The washer is great. The dryer barely gets above room temperature and leaves everything WET, not damp. Bosch is completely useless in the customer service department. They can't do anything other than reiterate the marketing mumbo jumbo. They only can offer to send someone out, but not actually answer any questions. They claim it's not supposed to get hot and supposed to leave clothes with 3% moisture. It's physically impossible to do that in a humid climate if the temp only gets up to 80 degrees during the cycle. They apparently think we are all dazzled by all the "super advanced" jargon and don't realize that our clothes are still wet. I've had it replaced once. The first unit I had had a wire disconnected and the heater didn't work. The second one seems just as bad. Has anyone figured this thing out? I am concluding it's really nothing other than a $700 box fan that runs on 240 V, except the Box fan would do a better job of drying. Does anyone know anything?