Ours gummed up after a few years nothing we tried fixed it. But Grohe replaced it. The company generally is very responsive.

I know they will replace it, but I don't understand what the problem is. This has never happened to the Delta soap dispenser as I said. Both brands bought around the same time, and using the same soap. Weird.

Yes. I have had that leaking problem with the same model you have. To me it seemed the soap was coming out of the base instead of the spout (and yes, under the counter as well). I think I had 2 like this. I received my latest soap dispenser in 2007 from Grohe. I noticed a slight difference between the older models I had and this newer one - they had changed something and this new one worked with no problem.

Just so you know, when I had the leaking problem I tried watering down the soap and that didn't work. I did find that plain, regular Dawn seemed to work better than any fancier Dawn or Palmolive. I do think they made some adjustment to the dispenser but since you received a recent version, I would think you wouldn't have that problem assuming of course that Grohe had made changes to the design.

Around November mine started dispensing sparingly. I took it out, cleaned everything with hot water (have Never MT too), primed the pump and that was all good. I put it all back together, then nothing. It doesn't pump at all and I can see that the soap has gone up to the dispenser. I don't have the patience to deal with it now and have placed a pump bottle of soap on the counter instead.

I keep thinking a cheaper one would have been better and I may yet resort to that. Since 2004 I've had 4 of these dispensers. Yes, Grohe will replace them but they shouldn't have such problems. Thankfully the Grohe faucet has worked.

I have six Grohe soap dispensers in my home and none of them work. It was frustrating when we first moved into our home but I have ignored them for four years. Today I want to get them working. No soap comes out even though they all have liquid soap in them. Any hints?

Cheryl Clarke - without knowing the cause, I suggest the following two actions: (1) fill your tallest glass or cup with the hottest water from your faucet. Take the soap dispenser pump and stick it in the glass. Place glass/cup in the sink, and pump until the hot water comes out clear, maybe refilling the glass/cup a couple times with hot tap water as needed. (2) Going forward, don't use the thick liquid dish soaps like Palmolive, or the thick gel-type hand soaps. Use a thinner less-sudsy dish soap like Seventh Generation or any of the thinner liquid hand soaps you can find at Whole Foods and Target.