My Oasis dryer started with the dreaded F45 code after I had it a month. Only occasionally it would stop and flash the code. I'd restart it and it would be OK. Worse than that it began running on without stopping until you turned it off and so you had to watch it very carefully so as not to fry your clothes. The absolute worst thing about the experience was (a) actually getting a Sears technician to my door and (b) the fact that they knew nothing at all about the Oasis machines. When they couldn't fix the machine we replaced it with another that did the same thing. Eventually one of the many techs, after replacing the timer twice and eventually the main control board, blew the whole control panel. He said I might have ANOTHER 2 month wait for replacement parts. At this point I had my local Sears store replace it with an LG. I've kept my Oasis washer which has been terrific. The clothes do end up twisted but they're almost dry when they come out and so the drying cycle is short. I hope my story helps someone.

SUCCESS!! A half hour ago I was sitting down to report failure. For the record I'll report what I did. But the punch line is: google the real problem. I was not actually having F11 or F14 codes, I was having Sud and F02 codes and it does make a difference. There's a good thread about Sud/F02 codes here. And the moral is: While writing this I just had to jump up and check on my machine because it was spinning so audibly fast. It hasn't done that in a *loooong* time. Let me tell you why: The Sud/F02 code is apparently due to a blocked outlet. On retrospect, everything points to this simple answer. I didn't add things together before hand. It's been a long time since I've heard water leaving the drum. And it hasn't spun hard in ages either. The symptoms were longer and longer for the machine to finish its cycle until finally it just failed and started throwing codes eventually. And recently water is left in the drum a little bit too (when someone else used it; I manipulated things so that didn't happen). So all this adds up to: plugged drain. The drain is located behind the bottom panel, removed with three hex screws (see link above). There's a 3" plastic plug to remove and in mine was: ripped plastic hose, broken pen parts, many, many of them (I'm going to kill my teenager), and disposable dental floss picks (I'm going to kill dh), and eraser caps (I'm going to kill my tweenager), and a really, really thick plug of grease and hair and compressed lint and other gook that was just its own unique substance. Oh my. As suggested in the link above, do have many, many towels ready to sop up much, much water that will come out. Also in my water is about 2 TB at least of heavy white grains -- maybe that's just sand -- dh is a marine biologist and teen is a jr lifeguard, spending much time on the beach. Would sand that sits in water soften? I guess not -- don't know what that stuff is. It's kind of hydrated. Practically like oats. Ycccck. And so .... the machine seems fixed. And I'm thinking now that hydrated "sand" is maybe the backing to decaying plastic-backed rugs. What did I do prior to finding the fix? I took the circuit board out again as described by so many above with such luck. I didn't note very much before and want to set it down here for the record. I encountered many, many broken plastic clips, some sitting on the wires, some in the circuit board itself. The whole white plastic housing rattled on its clips even though those three large ones weren't visibly broken. When I replaced it I fixed that back on with duck tape too. Pry the three large white tabs holding the white housing box for the circuit board up with a thin screwdriver, a little bit on one side, then the other, back to the first side. Two people might help but would need to be very light-fingered. There are plastic clips holding the circuit board to the white box. Most of mine are broken (the machine is 10 years old now). Two thin screwdrivers are needed to pry the tabback and then with the other screwdriver, gently press the board up. This must happen back and forth at a couple spots (without touching any solders obviously). The backs of all my solders looked perfect. Two of the tops of my solders looked a little dark in color. Neither of the switches looked corroded. I resoldered all the contact strips. Some looked fine but when I went to remelt the solder, I discovered there just wasn't any there at all, so I added a touch more. I sprayed all the contact strips with electronic cleaner before soldering ; don't know if that was a mistake. Almost all the clips that hold the wiring housings in place are snapped off just from time and the vibration of the machine itself. It's possible a new board housing is in order. I think that's all I wanted to remember for next time. I had some vaseline ready but decided it wasn't necessary. Given how tough it was to slip on the cracky plastic wire housings, I'm thinking that might help the clips go on more smoothly on old machines. OTOH with no exterior plastic clips left to hold the wire harnesses in place, making that too smooth a contact might allow it to wriggle free easier. After I fit it all back in place I was relieved that the machine turned on just fine, only with the same characteristic noisy sound and non-rotation of the drum - another symptom that I forgot to mention (signifying, as it turns out, that plugged drain). Immediately after starting up again the Sud code got thrown again so that's when (duh) I started to google the other codes. This thread is a wonderful repository! In sum: Sud/F02 == plugged drain, remove bottom panel and clean trap F11/F14/door lock == bad circuit contacts, resolder, clean contacts, etc. Here is a link that might be useful: Sud/F02 code fix

March 26, 2013: re: Kenmore Elite Oasis HE issues (start and rinse cycle issues, unbalanced issues): Electronic Control Board (aka the motherboard, the brains) recall, replacement and labor at no charge: Thank you to those who posted correct ph number to resolve these problems! Here is the ph number again: (800) 847-9083. We have an appt scheduled" to receive the updated electronic control board,service and labor-@ no charge" per the product resolution customer service rep. You may assume all went well if I do not post a follow up. DO ask the product resolution customer rep to REPEAT your model #, serial #, your ph # and address (she typed part of the serial # incorrectly which could disqualify you receiving replacement recall). The customer serv reps' work environment is NOISY (she replied "there are 213 problem resolution reps in the same room"). VERIFY what you are hearing the rep say and ask kindly for a summary why you called and what the resolution is to be. She spoke rapidly and had an accent. Verify any numbers you have not verified (including your ph # and address) at the end of the call. The customer resolution rep had obvious experience handling the process, obviously streamed lined due all the years of issues complaints and it took about 20-25 minutes total time, most time was waiting for her to process the info she enters. Our Kenmore Oasis washing machine has been highlyt problematic issues during the start cycle and rinse cycles as well as frequent unbalanced loads (error code: UL). Our model and serial numbers complied with the recall (I have read this is a "silent", unadvertised recall. We have an appointment scheduled "to receive an updated electronic control board and the labor service at no charge". Hope this works out (believe it when I see it and when it continues as resolved) and wishes for resolutions to those who are working towards theirs. We all learned a big lesson in the world of electronic motherboard computerized washers and driers: buy the old fashioned, dependable washers and driers with knobs! (I'm staying this route with everything appliance and vehicles). I will def will stay my computer pref as a MacGurl though!

hi! ive owned this pair fron june 22nd 2006...and nothing but problems!!They have already changed the motors on the dryer ,2 computers and do on..its been a disaster with dealing with sears!as for my washer i noticed rust stains on the lid,and ive also noticed that my clothes are not clean anymore...ive been fighting with sears so i could give them back!I dont want these machines anymore!!!I dont know but im having a hard time with sears canada....:(