Bad experiences with Home Depot?
marlabe
16 years ago
Featured Answer
Sort by:Oldest
Comments (35)
linkay42
16 years agokeeferb
16 years agoRelated Discussions
Bad Home Depot!
Comments (33)To answer your HD questions and concerns. First of all each HD has a manager that runs his/her store as they see fit. Therefore I can only speak for "our" store. Each associate is trained for their individual department. I work as a garden associate and we have 16 hours of horticulture certification and another 8 hours of nursery consultant certification. Yes, we do know the answers to your questions and more. Cashiers are just that and people that load stuff for you do not. Don't expect them to be knowledgeable about such things. Our Garden dept manager IS a master gardener. Our plants are NOT owned by HD and are brought in by vendors. Vendors WANT and LOVE a chance to put their plants on HD shelves to sell because they make more money by doing so in the hundreds of HD stores than they would selling themselves. Their merchandise is what we call pay by scan which means if it's not sold it is no loss to HD and if it is then the profit is shared. So of like consignment selling. This is just business folks, the way it is. Therefore HD cannot mark down plants that do not belong to them so don't ask for the half dead plants that are being thrown away. It's not our choice but the vendors choice to throw them out. Possible reasoning is it cost to much to them to ship them back, they could be weaker and have diseased. The HD as does the vendor does not want unhealthy plants on the shelves. It's not a good reflection on either. Our vendors DO MARK down some plants at their descretion. The vendors have people hired that come in and display their plants and put them out on the racks. They are called display merchandisers. HD for the summer has hired outside help to water plants. It is their only job. We tried having associates water and found that these plants in the South need watering twice a day and as big as our nursery is is a 8 hour job for one person which left our customers lacking on our attention. We do put our customers first. It is so important to us we have what is called the VOC. On your HD receipt you'll find a web link to go to that questions your service at our store. When our associates have made you happy and you tell us that, the associate receives an award. So, yes, we strive to put that smile on your face. While at times we may be understaffed please understand it's summer and over 100 degrees on days that we are trying to keep the nursery going, loading pave stones, pine straw and answer questions. HD has a great return policy on plants. We've taken back plants that have obviously been neglected by the customer with no questions and replaced those plants. I've watched people buy plants for centerpieces at parties only to return them for a refund when their party was over. It's easy to place blame when you don't understand the inner workings of a business and all that goes on. Most of the time we don't even have a say so on what plants come to us from our vendors. The vendors themselves send what they think will sell. If you have questions or concerns I'd be glad to answer any way that I can....See MoreHome Depot Services?
Comments (1)I'd check around with local cabinet shops. Often you can get custom cabinets for less than cabinets at home deopt. Same for granite....the price may be cheaper, and the selection WILL be better. HD has a very limited granite selection....See MoreHome Depots Eurostyle Cabinets User Experience Info
Comments (14)No, worries, keep the comments coming. So, I was in your position, there was no info on this line of cabinets online. To get a sample, I ended up buying the sink cabinet just to take a look at the door in person. Thank goodness it worked out. I really liked the look and texture of the doors. These cabinets are 1/3 or less than custom quotes I was getting in the Bay Area, CA. Experience (I've put together tons of IKEA products in my lifetime, so compared to IKEA the ease of putting together these cabinets is not in line with IKEA's standards and their tolerances compared to IKEA are truly lacking. I would order a cheap one from Home Depot and see how you like it, if you don't like just return it to Home Depot. Just tell them the quality did not meet your expectations. Final impressions: As I said in a previous post, when you put the counter top base layer and screw these cabinets into the wall and put on the quartz counter top, they become rock solid. One of the contractors even sat / knelt on top of the counter top by the sink to finish some trim work. I knelt on it to adjust and put the wall cabinet doors in place (I'm 6'1"). Some finishing notes: Handles are Blankett Handles and the Toe Kicks are IKEA as well. We had to modify the Fabritec Eurostyle toekick clips to fit the IKEA. We shaved them down to size. Upper cabinet is from IKEA and so are the floating Lack Shelves. So, if you really like the door style, like I did, then it is worth the cost and trouble. Overall this kitchen cost me roughly 11 grand including labor and materials. All the appliances are original (carried over from previous kitchen). Range hood is new, but didn't cost an arm and a leg. The ceiling was raised 6" (before recessed fluorescent box dropped the ceiling) and a wall was removed by the dishwasher to open up the space....See MoreExperience with Home Depot cabinets?
Comments (4)Our Home Depot carries several brands so I guess it depends which brand you are looking at. This thread is good timing for me. We are re-doing our main bathroom completely and I have been admiring the Thomasville cabinets at Home Depot. I had a quote on Kitchencraft cabinets (not from HD) since we have had those in our kitchen for many years and they have served well. Also in our lake home kitchen. But then I stumbled on a display piece of Thomasville in HD that I really liked. They have wood full extension drawers with dove tail joints. Soft close doors and drawers, solid wood or mdf fronts to choose from and many finishes and styles. I couldn't see much difference between the Kitchencraft and Thomasville. The employees say they love Thomasville to deal with and there are few problems. When there are, they are quickly dealt with by Thomasville. I just e-mailed Thomasville with a question 2 days ago and was surprised to have a reply yesterday! So I would love to here what people who had their cabinets for a while think of them. I will be following this thread....See Moreoneplustwins
16 years agoUser
16 years agovrm2
16 years agoshowbizkid
16 years agotwebbz
16 years agojannie
16 years agooneplustwins
16 years agohittlets
16 years agocheez
16 years agokayesrus
16 years agomikeske
16 years agodragonfly_
16 years agopremier
16 years agomayguy
16 years agodualref
15 years agomara_2008
15 years agoczechchick2
15 years agohedygs
15 years agomara_2008
15 years agohedygs
15 years agozenlady
15 years agooregpsnow
15 years agocountryboymo
15 years agoBrenda Crist
6 years agosushipup1
6 years agomamapinky0
6 years agoJody
6 years agotwebbz
6 years agoUser
2 years agolast modified: 2 years agoCrystal Martin
6 months agoEinav B
6 months agolast modified: 6 months agoHU-109718918
4 months ago
Related Stories
HOUZZ TOURSMy Houzz: From Train Depot to Family Home in Texas
Sleeping in a train station isn't normally an enviable affair — unless it's a remodeled 4-bedroom beauty filled with family heirlooms
Full StoryMOST POPULARExperience the Holidays at Frank Lloyd Wright's Home and Studio
Handmade decorations, greenery and gifts show how the famed architect and his family celebrated Christmas in their Oak Park home
Full StoryLIFEThe Good House: An Experience to Remember
A home that enriches us is more than something we own. It invites meaningful experiences and connections
Full StoryWINDOW TREATMENTS6 Ways to Deal With a Bad View Out the Window
You can come out from behind the closed curtains now. These strategies let in the light while blocking the ugly
Full StoryREMODELING GUIDES7 Bad Things Your Home May Be Hiding
What you don't know about your home could cost you during a remodel. Here's what to plan for
Full StoryARCHITECTURELook Beyond the House to Find a Home
See how clever homeowners have put down stakes in a lighthouse, train depot, church, bourbon distillery, barn and missile silo
Full StoryLIFEAnatomy of a Family-Size Mess
Study your home’s dumping grounds to figure out what organizational systems will work — then let yourself experiment
Full StoryDECORATING GUIDES13 Ways to Be Happier in Your Home This Year
Savor a richer experience in your house without Herculean efforts or spending a fortune, by focusing on what's important
Full StorySHOWERSGet Steamy in the Shower for Spa Time at Home
Learn the components of a steam shower to plan a safe and sturdy installation and a soothing bath experience
Full StoryFEEL-GOOD HOMESimple Pleasures: Make Do and Mend
Experience the satisfaction of fixing, repurposing and creating things yourself around the home
Full Story
HU-580061425