Is Home Depot's extended warranty a good idea for LG washers?

16 years ago

First, I want to thank everyone that has taken time to share their experience and knowledge on this site. About a year ago, I was searching for answers to why my laundry was not coming out as clean and fresh as I thought it should, and my search led me to this forum. I scarcely sorted my laundry, and I confess that my knowledge went no further than "colors = cold water/no bleach; Whites = hot water/ bleach ok.

I found some great information, learned the error of my ways, and bookmarked this web address for future reference.

Well, after 20 years of trouble free service, my no frills Amana top load began to stop intermittently in mid cycle, requiring consistent supervision to force it to complete the wash. The one positive note Â I got the opportunity to see first hand why front loaders can be superior at washing clothes, because I got to see what my no frills top loader final rinse water looked like. I made the decision to try a front loader, and visited this forum once again for guidance.

Unfortunately, my 10 year old Kenmore dryer died a sudden and unexpected death (motor worn out) within a week of purchasing my new LG washer. My previously mentioned washer disatisfaction led me to think I should spend more for a few more features on my new washer, so there was no budget for a new dryer as well. IÂve never had a need or desire to have a matching washer and dryer, but the ability to stack the units was extremely appealing as my laundry room is small, and the front loading washer and dryer doors were going to be a problem if side by side. I was going to buy an Amana dryer, but I found a scratched LG at the Sears outlet for less $, so the option to have a matching dryer that I could stack won out. I had been dissatisfied with my Kenmore for many years due to what I considered was a design flaw, and I had purchased a Maytag dishwasher a few years ago that proved to be a disappointment as well Â hence my willingness to try LG. I live in metro Atlanta, so I thought service availability would be a little better. This leads me to my question:

I did not buy an extended warranty. I am not so concerned about the dryer, but some of horror stories (which I found and read after taking delivery) have me thinking "what ifÂÂ" I bought the washer new in the box from Home Depot, and IÂm wondering if I should scurry to get the warranty before too much time passes. Home Depot is a far different (worse) company than they used to be, so IÂm wondering if their extended warranty provides any kind of safety net. Does anyone have experience with obtaining LG service via the Home Depot?

Sort by:Oldest

Comments (6)

shaggnasty
16 years ago
Not sure about HD's ext. warranty, but I just got one on a new Whirlpool washer I'm having delivered today (from Lowe's). I normally pass on EW's, but I thought $99 for a full 5 yrs of parts/labor peace of mind was worth it.
shanks5
16 years ago
They do not have a repair department...Its just vapor
Related Discussions
Anybody own LG WM2233HW from Home Depot?
Q
Comments (21)
We had the LG 2455 TROMM (Home Depot here doesn't care LG) for 1 week and just returned it this morning. The vibration and noise was too much for us. We had them come out and readjust the feet but that didn't really help. We went to a Bosch dishwasher a couple of years back because our old dishwasher was so noisy. All of a sudden with the new LG washing machine we couldn't hear our TV even with the laundry room door closed and the new washer on the spin cycle. Definitely a move in the wrong direction. We replaced with Kenmore Elite, and the first load was good & quiet. We'll see how it goes. We would have had to wait another month to try another LG - too much aggravation to take another chance, they sure look cool though.
...See More
Where to buy LG washer- customer service?
Q
Comments (15)
Thanks everyone. I've decided to buy from Sears. They had the lowest prices on the LG Waveforce washer and dryer (maybe a President's day sale?), and free installation, delivery charge of $65. Yes, there was sales tax, but still everything together was less than other retailers (the two other retailers listed in this thread were $75-$125 higher on the washer alone). I'm not really one to want to haggle over price by finding the best deal and getting a price match, I was more concerned with customer service. I also decided on Sears because I have gotten appliances from them in the past and have been happy enough with their service. I did not purchase any extended warranty, LG offers 1 year on parts and labor (I talked with LG, this includes electronics), and 10 yrs. on motor. It's a little intimidating buying such big ticket items online- I had my husband at the computer with me, I triple checked my cart to make sure I had the right washer and gas dryer! Thanks. Barbara
...See More
Best service for washers- home depot or sears?
Q
Comments (2)
Can't edit I guess? As for the steam, I guess that's not required. I thought it would be good for very oily clothes, and stuff that I don't want to fully soak, like throw pillows and things? Or does it fully soak on any steam cycle? Maybe it's not necessary? I use a floor steam cleaner and parts cleaners with steam are way more effective so seems clothing would be similar. Most of my (and my husbands) clothes are greasy after many washes, it never comes out in the wash.
...See More
Help me pick a washer - LG WM3770HVA or LG WM8100HVA or Electrolux 627
Q
Comments (6)
Im fairly certain i have room for the larger LG model. I will double check the measurements though. Appreciate the suggestion. Where were you going to purchase the Electrolux from if you dont mind me asking? The only options i have are Home Depot or 2-3 smaller appliance stores in my area. None of the smaller appliance stores seem to have a good reputation and Home Depot is well Home Depot. I called Home Depot to inquire about there return policy if the washer has any issues and they told me that on major appliances while i can reject the order on delivery once delivery is taken i cannot return an item even if there are problems with it. All issues are through the manufacture. I think the LG from Costco pretty much is a definite at this point.
...See More
gordonr
16 years ago
HD resells extended warranty service provided by GE. Not sure if GE provides the service directly or farms it out to others. If you go to the GE warranty service website you'll see GE will write a contract for pretty much any brand. A consumer can buy a service contract directly from GE, but the price will be much higher than $99.
tseitzmeyer_yahoo_com
13 years ago
Bought LG stackable washer/dryer combo years ago with extended warrenty. Never used it , it ended 11/26/10. Pump on washer went first week in Dec. Could have saved the money on extended warrenty and used it to fix the pump problem $356 total from utility company. Last washer was lemon so I wanted to be prepared. Lg good stuff, really didnt need extended warrenty until it was over.
karynullyott85
8 months ago
I bought a five year extended warranty for my LG stackable, washer and dryer. I always buy extended warranties and actually recently realize that I only purchased one warranty which ended up being covered only on the washer because I used it for the washer first. I had a water leak and when they came out to pull it out and see why it was leaking it was the hose and I was told that my warranty doesn’t cover the hose. I ended up having to pay $200 to have them replace the hose because I cannot pull the stackable washer and dryer away from the wall myself, when they came out to do the work, I also discovered that my dryer, which was a steam dryer had never been hooked up. However, I did purchase all the parts to hook up to steam dryer. I always wondered why there was never seem to be moisture in the dryer, but I just figured that was the way it was supposed to be, so long story short after contacting everybody under the sun because they sent me all over the place. I was told that since it’s been two years, they would not warrant the fact that the delivery and the installation team did not hook up my steam on my dryer and that I was responsible for that. So they have finally offered me $250 gift certificate. I have not been able to use the steam which I thought I was using for two years and now I have to try to find someone that can pull the washer and dryer out to hook up the water and the hose for the steam dryer, since my gift card only covers products purchased at Home Depot. I have to come up with the cash to hire someone to do the work. I have always bought my appliances at Home Depot and I have always bought warrantees at Home Depot but from this day forward I will never purchase any appliance from Home Depot. This was very disappointing.
kpyeatt
8 months ago
Home Depot's return policy is abysmal. You have 48 hours to return an appliance and only if it is defective. Ridiculous. That's why I purchase large appliances through Best Buy. 15 days to return anything...even if it's you just don't like the way it looks. They price match, as well. My mom purchased a refrigerator last week from HD and it wasn't cooling properly. They still gave her a hassle about it.

Is Home Depot's extended warranty a good idea for LG washers?

Comments (6)

shaggnasty

shanks5

Related Discussions

gordonr

tseitzmeyer_yahoo_com

karynullyott85

kpyeatt

COMPANY

BUSINESS SERVICES

GET HELP

CONNECT WITH US