Have you tried Repairclinic.com? 1-800-269-2609

Cathy - I am sorry to say I have not read anything good about Thermador products - for exactly the problems you have listed.

I am thoroughly researching new appliances on the internet and through Cosumer Reports. As I am certain you were, I am hoping to buy products that will last me for a number of years. One of the things I did was talk to a company that supplies parts for appliances. I was purchasing a heating element for my current oven and got to talking about replacing it. The company has been in business since 1947 and is the largest parts supplier in the upper midwest. After talking to them I am discouraged from buying several brands because of their inability to get parts.

It is sad and truly discouraging to hear that even when you spend the amount you spent on your product it can give out in 6 years. From what I read at the Consumer Affairs site the Thermador company is either slow or not responsive to complaints.

I wish you the best. I'm sorry I don't have any advice for you.

Teresa

I wouldn't I'd want the warming drawer on the bottom. Maybe you can get separate ovens and configure the WD in middle. Probably slightly more costly, unless you snag a deal on Ebay on previous yr's models, but you might enjoy using them more.

Hummm, I've been in your kitchen. I'm thinking about it...

That's crummy! I completely agree, I want my warming oven at a mid level too. That said, I've had Thermador appliances for more than 35 years (2 double ovens) and while I don't cook as often as you do, they've been undeniably reliable.
Give Thermador a call and see what they suggest. Perhaps this company doesn't want to or isn't capable of really repairing these ovens..

agree with barnmom--have had many great success with them

Can't help you here, my WD is my oven. Can;t you get a separate unit and build it into the counter/cabinets?

Teresa, can you share who you talked to?

Cathy, that's a bummer. I loved my Thermadors I had in my last house. Although, I had a double oven and placed a separate WD in a drawer stack next to the oven because I didn't want it placed at the bottom of the stack. They told me EVERYONE places it at the bottom. I'm like you...I wanted it at a user-friendly height.

I would pursue barnmom's recommendation, while keeping at Thermador to fix your existing oven. I cannot believe it's not fixable. Six years is not a long enough life cycle.

Good luck!

The repairman also gave me names of installers to 1) take it out 2) come back and put it in. Then he said I will need a cabinet maker to make repairs to the cabinet around the unit as it will be damaged when the unit is take out then put back in. These costs will be in addition to the oven repair!!

Thank you for letting me vent and for the suggestions.

Cathy, bummer! That said, I choose individual components for my new kitchen. My WD is right under my cook top. I had thought about putting it under my built in oven but didn't think I would use it there as much. After using my set up for two years, I would never have a low warming drawer. Besides, I use the warming drawer for storing breads and baked goods when I don't need to use it for it's intended purpose.

Nancy

Wait a minute .... that response is unacceptable.

I've exchanged ovens w/o necessarily damaging the cabinet. Once I had to add a minor piece of trim as the new oven was 3/4" shorter, but a repair person should have no trouble sliding an oven out for repair and reinstalling it.

I'd get Thermador to find you another authorized service pronto.

I don't understand the justifications for locating the warmer at the bottom either, but if I have to venture a guest:

A self cleaning oven gets as hot as 900F. At that temperature, it is very difficult to insulate effectively. If you locate the warming drawer on top of this 900F oven, it will take some engineering to maintain the warmer at a steady low temperature.

At 900 degrees F, the air will be complete dehydrated. If the warmer is located right on top, the air around the warmer will be very dry and food will be dried out faster.

If the hot oven is located at the bottom of all components, all control wiring, temperature sensors, sensitive digital electronic boards, displays, etc. above the oven will be subjected to very hot air. At 900 degrees F, hot air rises.

dcarch

Very good point, Dcarch, but that's why I don't recommend self-cleaning ovens as they are designed to fail early and use way too much electricity for what is a relatively simple manual job.