Has anyone ordered from Urbanhomestyle.com?
que_rad
16 years ago
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barbarany
15 years agobarbarany
15 years agoRelated Discussions
Has anyone ordered from The Violet Barn??
Comments (58)I feel so conflicted reading this thread. I've been yelled at by a plant vendor... I misread an email about plant availability and my subsequent response was perceived as pushy/insistent/entitled, when really I just completely misunderstood. I tried to immediately follow up and correct it, but my correction wasn't seen. I'm very conflict averse so after I got that super hostile response I was so shocked/hurt/mad I never went back, even though I'd been a loyal customer for years. So, I think we're entitled to our feelings and sometimes just need to walk away. I'm sorry you had to go through that. That said, I think that, when you are collecting rare plants, the situation (for good or evil) is that the vendors have self-selected into the industry due to their love of the plants, not because of their love of business and customer service. And people in small businesses tend to wear a lot of hats and not all are in their strong suits. Sometimes you have a plant vendor who is a super professional organized sweetheart, but usually one of those variables is missing. Generally you have to shoot for "has good plants" + "is honest" and that is a hard enough bar to cross as it is. Your post freaked me out, because at the time I read it (yesterday) I had a VB order sitting behind me unopened, that was shipped during snowy weather and had had to sit in my work office for a week after it arrived, due to an unforeseen event in my travel schedule. I have taken hits of >$200 losses, as has anyone who collects plants (somewhat) seriously. And it is absolutely horrible horrible horrible. I don't think vendors should accept responsibility for transit death. Although a plant replaced here and there can be a good customer relations policy, it's a slippery slope to promise a replacement for every loss unless you are a mega nursery. I definitely think they should remove the "guaranteed" language from their website. "Express shipping in winter is highly recommended and usually successful" ... or "We only ship via express mail in winter" would be more appropriate, and it's language like that that most Hoya vendors use. Can I ask if you are trying to save those Episcias in the picture above? I don't consider myself an expert on Episcias, but it seems like if you put them somewhere humid and warm, like a terrarium, you've got some good stems on them still and they might surprise you and bounce back. My VB order did come through okay this time. I've ordered probably hundreds of plants from VB over the years and some have arrived DOA. I never asked for a credit or replacement because it was such a small percentage that I didn't hold them accountable. The 100% DOA orders I've had have been Hoya orders (from other vendors) and of course part of me was like, "They must have done something wrong/different... why didn't it work this time?!" But then after a few days the rational part of my brain kicked in and I realized that they processed the order like every other order and I just drew the horribly unlucky straw. I try to think of it like how sometimes you go out for drinks with friends and spend a lot of time/money/energy and have 0.0000% fun. I've definitely wasted more money on failed social events than failed plant events. That probably says something about my personality limitations. @xmahini I applaud your attitude. I do think the first few orders you make with specialist vendors can be very rattling, because your expectations are almost always wrong, not quite being an insider yet. But obviously you did the right thing, taking that risk, since your husband ended up very happy. I have to say it's so sweet listening to you praise him for his hobby and skill. He's a lucky man. :)...See MoreHas Has anyone ordered from 'Flowers by the Sea"?
Comments (9)I've had good experience ordering hummingbird plants from Plant Delights although I buy salvias from Colonial Creek Farm. I'm basically in the same geographic zone as you. The small salvias I planted in spring grew robust, three feet tall and three feet wide. I'm trying to have them stay in the ground this winter hoping they will survive under mulch, sheltered by a fence. I do not have unheated space to overwinter. If they don't survive the winter I will try grow lights next year. I sure hope we don't have a harsh winter....See MoreHas anyone ordered from Burgess Seed & Plant Co.?
Comments (124)i ordered my plants in feb they said it would be here the 15 of may but did not come so i called them they they said it be the 27 of may still not come so called them again they said was on back order i told them i order them in feb they said put on rush order some i would look every day they finely sented them throught fedex but fedex had them for 4 day without water i open the box and almost all was dead 48 plant i will never ever buy another thing from them will go back to buying other places...See Morehas anyone ordered cabinets from the 'amish loft?'
Comments (45)Well, they never told me that policy! They said the final payment was due at delivery, which I made... but when I quickly discovered the problems and became concerned that they didn't seem too willing to respond favorably to correct things, I placed a "stop payment" on the check. Of course, that only worked because they told me too late that they expected a bank check (Saturday afternoon when delivery was on a Sunday), which is what they originally wanted. In any event, I certainly wouldn't have felt comfortable making any final payments before I had even seen any cabinets! I wouldn't have appreciated being contacted by the cabinetmaker, either! You're right -- you and I contracted with THEM to handle everything with the cabinetmaker. They should be able to make their cabinetmakers correct everything without involving you more than is necessary. And I also didn't appreciate the delays in delivery (the cabs ended up being about 3 weeks late), but I've come to believe that's not uncommon with custom cabinetry either. I'm sorry you had a difficult time. I still would love to see pictures of your kitchen... does it resemble the painted cabinets on their website? Those are so pretty! I do still believe their cabinets have a somewhat unique look which I am still happy I went with. It seems you feel the same. bloomin......See Moreurbanhomestyle
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