Wow, I lost thousands from online, but at the time I didn't have the energy or mindset to fight much. They gave me such a hard time, and such a narrow window frame... some lost photos, then I couldn't figure out how to do the photos... Some were shipped so damaged (UPS Fault?)... some got insect damage in 3 days (but trees from ORegon don't get borers I'm told).. one was oozing, the arborist was appalled... but I mostly got ... aggrevation from these companies, or critisicm I didn't notify them immediately (well, some didn't die immediately)... or criticism that I disturbed their roots AND NEVER do that... I posted a complaint on 2 watchdogs, then felt bad with one and ammended, taking the blame maybe... Another I was criticized for as I didn't notify them immediately, they never heard of me, etc... it was a tree late to break dormancy, it had damage, I thought it was just late to break dormancy.. mostly was the 16 quart size whose roots I looseneed and was severely corrected (it was my fault), "NEVER LOOSEN extremely tangled quart sized plants"...they grow out, you wouldn't believe how tight the roots are when we get them in liners"... another accused me of the "frost damaged" nyssa they almost forget to send me (last one they found) would be okay, maybe, though it's tap was broken.. Most trees arrived with bark injuries, which invited disease since some stress... the baby trees (most expensive) that liked specific soil, died... gingko, bald cypress, etc.. One at Lazy S's promised to send replacements in August as I lost over $100, as long as I promised not to disturb roots... never happened.. I'm reluctant to list the names on here, b/c I ordered from the "top rated", so I figured it was me... Forest farm wouldn't replace (that was like $650 total) b/c they don't get borers, and the wierd thing that my too big limber had that quickly oozed they don't get, and the dawn dwarf redwood was left in it's pot too long, I didn't tell them about the smaller guys... Sooner was awful, awful, awful, one was replaced after my dad took 7 photos, the other $480 plus wasn't... I got long criticisms from them though.. Rare finds lost patience, knew I Was sick, they replaced a weeping ornamental spruce minus shipping as it arrived with bark injury that got worse... and they replaced the nyssa that was in no way fit to be shipped... I lost a few hundred from them... I didn't push enough Greer, tried, a beautiful dogwood got borer quickly, an EXPENSIVE blackgum was lost, a few others... they finally kindly told me it's best not to come back... Fairweather, I changed my mind 2 times, stated why, they got angry saying even though plant wasn't processed, each time I order they lose so much money in prep (3 months ahead?)... and not to order from them again... During some of these times I was undergoing chemo, or the disease which is kicking my butt (Stress exacerbates).. I couldn't fight as much as I couldn't, or was too sick... that added fuel to their fire "she doesn't know what she's doing"... Sooner esp. were so so so potbound, it was a sin, I don't think any were saved... the thousands I lost was a painful painful lesson... And what could you do, "family" watched and doc watched and wouldn't stop me, brain issues from the chemo left me unable to figure out the camera, or the energy to fight more than 30 min. on phone. REPORTING a problem within 24 hours wasn't always realistic... I admit I haven't checked email for 4 months, to see why lazy s's didn't replace, but they did have my phone number... Don't know.. some live jinxed I think... and the stress flared the disease and things got real... bad.. then... As for currently nursery issues- one was just bad stock... but I finally just said forget it... the severely severely rootbound things (another place) or plants that shouldn't have been sold, guarantee or not, a few I pitched when I was in so much pain and disqust and desperation... $250 maybe, a few I have in pots but I can't lug the pots easily to this place, who is quick to tell me they are okay?? or they wanted photos, then didn't, then they'd come to my house (4 times) and never showed, and currently quite ill again (So it goes) and can't really fight, though so many questions, and can't figure out the damn camera and need batteries... contorted filbert, suffering, $70,( was marked as $45) in pot... it lost 1/2 it's growth, red majestic... it wasn't planted too low... fringe tree number #1, wish I had the energy to drag it to them to say (WHAT's up with this?)... it was $80 some and ... hydrangea tree cost $70 (it should've been 45)...it was unsalvable, I didn't have energy to try to think to ... it's roots were too bad... seven sons, can't figure out why it's roots are like they are... it's in pot... River birch, I should've known, I refused to "Save it for them" after they promised four times to come and never showed, and it's roots were so rotted that even staked 4 times, it kept falling... I have no proof for that or hydrangea.. even though I'm a loyal customer they only go so far... how do I say "I don't have money for batteries now for photos, which you couldn't even decided you wanted"... how do you say "PLEASE HELP ME!" when people say that shouldn't be my priority... Most complaints from this one garden center do get scrapped, I think they lost a LOT this year from drought, whatever... the other place is better but 20 min. away and I don't have energy, and have to avoid public again for 20 days, then chemo again... they all say I know what I'm doing... I know the disease flaring and all the injuries and my beling hit from all other angles don't help, but god... please... amy

xanndra, I appreciate your insight to these posts. The installer was quite clear in the fact that his issue was with the triple wall pipe and it not meeting any of the "code" requirements of modern day stoves. Is this a true fact? Is it a current NFPA standard that all new chimney stove pipes must be double wall and not tripple wall? He told me that there is still heat transfer since there is only air between the three walls and not insulation. If any one has any information on this claim it would be appreciated. Am I to assume that all stoves that were at one time installed with triple wall pipe are now a hazard?

I just saw on TV there are several new credit card scams hitting right now and it's very similar to what you are describing, they said they send out the card with a phone number to call but it is not a real company it is part of the scam they then get the person to give up personal information which they then use to get real cards with the information. So everyone be aware ofphone calls saying that they are the bank or credit card companies plus getting a card. This time of year everyone is using their cards so much they are more likely to get scammed. Yesterday my brother in law said that the bank called to ask if they were currently in Mexico. He said no they weren't. Their card numbers had been used for purchase in Mexico and it got flagged. They had blocked the card already and sent them new cards.

I am glad to see that they made it right for you! I was at One Green World this weekend for there fig sale and ended up picking up a yuzu while I was there (in addition to 13 figs ;P) and I was talking with the owner about how this had been a hard year for citrus and they said that there's only a handful of growers and that they are having issues with their trees this year for various unnamed reasons so that's why stock is so low/lesser quality across the board this year. Though to be fair OGW's trees looked pretty amazing, all had healthy looking leaves and most had fruit even the kaffir limes! They started using a neem product on their trees this summer and I didn't see any scale. I was so pleased by this current visit that I will certain be back if they get an citrus varieties that I want in stock. As well as when I am on to the next obsession (pawpaw's once we move).