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Unable to open Microsoft Word program

15 years ago

Hi, I ran a malwarebytes scan just to make sure I had no problems. When the scan was finished , the results showed

Files Infected:

C:\Program Files\Microsoft Office\WINWORD.EXE (Backdoor.Bot). I checked to allow the MB program to remove backdoor. bot. Afterwards, I attempted to open my Word program and was unable to. I restored the backdoor.bot file and am still unable to open program. What can I do ?

Thank you.

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Comments (7)

genes
15 years ago
Try a system restore back to your last restore date
mariwm
Original Author
15 years ago
I will try system restore, but what do I do about the backdoor.bot? I actually read a post in the malwarebytes forum that makes me wonder if this is a false positive.
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zep516
15 years ago
I have also read that but can't confirm it from malwarebytes, why not join an ask the question there.

That file winword.exe is running from the programs file folder where it should be, so everything is pointing to a false positive.

In the link below is Virus Total site go to the site, look for the browse function there, what you do is browse to the file winword.exe on your computer if it's still there and up - load the file to that site and see what the results are... It will be scanned by several virus tools and create a log for you.

Are you sure you updated malwarebytes before you ran it.

So lets see what malwarebytes says, and virus total, then if needed we can send you to another forum.
zep516
15 years ago
Must have been getting late I didn't post the Virus Total link here it is.

Here is a link that might be useful: virustotal
mariwm
Original Author
15 years ago
zep516,

I really appreciate your suggestions. I did go to the Virus total website and entered the Winword file to be analyzed. The result was 0% which I assume means that none of the sites thought it was a virus or malware. I also used system restore to go to a date before the problem started. It didn't help . I attempted to undo the restoration and was unable to restore it. I don't know what's wrong. I'm really concerned. When I attempt to open the Microsoft Word program , a black box that looks like a Dos file, pops up for a second and then disappears. I'm not sure what to do.
PKponder TX Z7B
15 years ago
Maybe try opening Word in safe mode. Sometimes that will repair the application. If it desn't work, you may need to re-install Office.

Click Start, click Run and type in "WINWORD.EXE /safe" without the quotes and noting the space between E and / (copy and paste works great too). Click OK.

After opening in Safe Mode, close Word and reopen using the All Programs path.(Start-->All Programs---> Microsoft Office ---> Microsoft Word)
Another thought. Have you tried going through All Programs to open Word in case it's just a corrupted shortcut (desktop icon)?

Pam
zep516
15 years ago
Reinstalling office would be the way to go as Pam has indicated also try her instructions, It sounds as though WINWORD.EXE has been deleted the main executable for word.

Do you have your office disk? If not here is a shot in the dark, run the program in the link below it recovers files..

Here is a link that might be useful: Recover files

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