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Printer Question

13 years ago

I replaced my HP PSC1610 with one identical to it. I uninstalled the old one and installed the replacement one. Everything works fine except when I go to Imagine Zone to get images from my scanner it comes up with "AiO software- The feature you are trying to use is on a network resource that is unavailable" Error 1706

Do I need to uninstall it and reinstall it again? I did have trouble with the computer reading the set up disk.

Thanks for any help you can give me.

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Comments (12)

perk2
Original Author
13 years ago
Almost forgot. When you uninstall, does the printer need to be disconnected from the computer? I know when you reinstall it tells you when to connect to the computer.

Thanks again
perk2
Original Author
13 years ago
I meant to say HP Image Zone NOT Imagine Zone (Sorry)
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perk2
Original Author
13 years ago
Bringing this back to the top ;)
bob414
13 years ago
HP printers can be picky about when they are connected. I would disconnect it, uninstall it and then not connect again until told to do so by the install program.
DA_Mccoy
13 years ago
Yes a reinstall would be the first step.

A basic Google search provided a link to the HP Forums regarding the recommended uninstall of your prior AIO. I have tagged it below.

I also found this. You would have to decide if it is relevant to your concern. I read it as a possibility.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=sj-32245-2&lc=en&dlc=en&cc=us&os=228&product=390315&sw_lang=

DA

Here is a link that might be useful: HP Forum
perk2
Original Author
13 years ago
Thank You very much. I just didn't know what was going on???

Another question-- I received a CD that is for set up on the "new" printer (It also has a different printer on it also) Should I use that CD or the original one that I still have from my "old" printer?
grandms
13 years ago
I'd use the one that came with the "new" printer. It may have some updated information that will help the setup.
perk2
Original Author
13 years ago
Thank You
perk2
Original Author
13 years ago
Problem--- Everything on the printer works except for the scanner. It says there is no driver for the scanner. I went to the HP website to download the driver and it says it isn't compatible with SP.
This message still comes up--"AiO software- The feature you are trying to use is on a network resource that is unavailable" Error 1706

Any suggestions?
perk2
Original Author
13 years ago
I meant to say XP NOT SP
zep516
13 years ago
I see the driver here for XP,

The Basic Feature software solution is a driver-only software solution intended for Home Users who want a basic print and scan driver to use with their HP all-in-one device. This software installation ...

File name:
NN_drv_rub_w01_ENU_NB.exe

Compatibility====>Microsoft Windows XP, Microsoft Windows 2000

see link it's the first download on the list.

Here is a link that might be useful: Driver
perk2
Original Author
13 years ago
I just downloaded and installed from the site and it didn't do anything????

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