Thanks, Raven. I'm sure he's behind on lots of stuff. Early in 2009, I had him change his update settings to notify him of updates, but not automatically download. That was to hold off on sp1 (at a time when I think I read here that folks were having trouble with it - but I didn't follow that topic, so didn't realize sp1 had become a good idea and that sp2 followed). We also set it that way bc. his computer was automatically updating and then rebooting when he was in the middle of doing other things. So this was to allow him to time his own downloads and installations. But he just never thought of it - and I didn't think I needed to keep track for him. I do keep track of his Avast, superantispyware, malwarebyte and spywareblaster. Every now and then when he's done surfing I have him leave out the laptop and go ahead and update and scan. I'll have to keep track of more than that, obviously. I got foxit reader on my ancient laptop in my office and love it. It takes so little room and does what I need quickly. Do you like pdf-xchange viewer more than foxit reader? Or does he need to use firefox to use foxit reader? I installed firefox for him - and set up tabs with the places he likes to go (did that in the summer) - but he hasn't used it. He's a bit resistant to tech changes. He balked when I got Tivo's - although he loves it now. He's a musician - and I got him Protools so he could record the music he wrote. That was over 1 1/2 years ago - and he hasn't learned it yet - he's barely scratched the surface. Last spring he bought an Imac bc. it was better for recording music. And now he's finally setting up his den and equipment. I'm hoping he'll actually learn the software this year. I'll take care of the rest for him so the only learning curve he has is Protools (certainly the most challenging of them all). But I digress. I'll check his other updates and run Secunia - I'm pretty sure I already put that on his computer last year. Thanks. Lynn.

Hello Jean, Have you checked compatibility? Just an FYI for you. It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7. Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibility.) http://www.microsoft.com/windows/compatibility/en-us/default.aspx There is a pulldown from which you can choose 'hardware' and 'software'. There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site: http://technet.microsoft.com/en-us/windows/default.aspx In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%! As stated previously, it's best to have the Windows 7 certified drivers installed. Microsoft does have an official Windows 7 Support Forum located here http://social.technet.microsoft.com/Forums/en-US/category/w7itpro/ . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assistance and support. Thanks again, John M. Microsoft Windows Client Support

Clean out your temporary internet files and temp files. Download TFC by OldTimer click Here to your desktop. Click the Save file tab, save it to the desktop. Then double click it to run it. Double-clickTFC.exe to run it. Note: If you are running on Vista, right-click on the file and choose Run As Administrator TFC will close all programs when run, so make sure you have saved all your work before you begin * Click the Start button to begin the cleaning process. * Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. * Please let TFC run uninterrupted until it is finished. Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.

Owbist: I asked because I think I should know how to create a zip file. When I was troubleshooting issues on the my laptop and my daughters, it seems that folks helping me asked for zip files of various logs. So this xmarks situation isn't the first time I've been asked for a zip file. Best to know how to do it. Zep - you jogged my memory to remember that previously I was able to right click and send to zip file because in both cases I was on a Windows 7 computer. Now I know how to do it for XP. Doable, but certainly not as simple and elegant as Windows 7. Thanks everyone. Lynn.