friend updated windows and now it hangs

17 years ago

A friend, far behind in updates from Microsoft, installed 30-some updates all at once yesterday. Machine rebooted and apparently was fine. But this morning, it loads part way -- she can see desktop -- but doesn't complete loading -- the HP tool bar at the top doesn't appear.

She tried again tonight. Everything loaded, but machine is *very* sluggish.

Tried to go back to a previous restore point. Only point displayed is from last night, about the time she installed MS updates. Unable to view others. (No calendars with multiple options.)

She has same machine as mine. HP 8100, about year or so old. Vista. Does mostly word processing and images.

What to do?

Is it possible to run system restore in safe mode?

Oh yeah. When she gets out of this mess, how does she cope with installing the updates? Like start at the bottom of the list and do one at a time?

Or what?

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Comments (7)

zep516
17 years ago
If you don't have restore points in normal mode, they will not be in safe mode either.

Boot to save mode and using the arrow keys see if you can select "Last known Good Configuration"

If that does not work press Start - Control Panel in there look for (programs & features) click it when the window opens to the left you will see where it says "View installed updates" Start uninstalling the updates get the machine running right, then visit Windows update and install 1 at a time.

If last known Good Cong. works still visit the windows update page..

Then you need to address the restore point problem, do that last, what you do is open system restore disable it reboot the computer then enabled system restore and create a restore point and give it a name.
jean001
Original Author
17 years ago
zep,

Thanks. I'll give her that message. Likely she won't get back to me until sometime tomorrow as it's quite late here -- 11:30 pm.
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DA_Mccoy
17 years ago
With XP and Vista there is no sound reason for limiting the installation of updates. However, this unfortunate situation is exactly why I still promote a minimal installation protocol for updates; at most two or three at a time.

MY first thought is there is new code floating around awaiting final installation that it can fragment and so many updates require reboots. The other is I can test system operations following newly installed updates before continuing with more.

I also install non-O/S updates independently from O/S updates; i.e. Defender, Removal Tool, Junk Mail Detector, etc.

My way of doing things does take longer, but I have never had a problem on any O/S.

Just food for thought as we sympathize with the user.

DA
jean001
Original Author
17 years ago
DA,

Thanks for those extra comments. I'll let her know.

Needless to say, the problem nagged at the fringes of her mind through the night. So she was up early to try again to set a restore point.

As I mentioned earlier, she said the machine was very sluggish. So she just waited it out -- took several hours but the system restore finally went through. Seems to be working well right now. (phew!) And all the new updates are gone.

Likely she'll be more than willing to go slow with the updates -- just 1 or 2 at a time!
ravencajun Zone 8b TX
17 years ago
my bet is that if she was that far behind one of the updates in that list was sp3, I would tell her to do sp3 totally separate if at all, do all other updates in small groups and reboot each time, leave sp3 alone till all are done and it is working well, then I would create a new restore point and then try sp3 if she really wants it but remember sp3 is supposed to be installed with all antivirus and security programs turned off so there is no conflict.
The real problem is that if it was sp3 and she did a system restore now she had a big mix up of sp2 and sp3 which is not good. Have her go look in her add remove and just check to see if she sees sp3 in there at all if so have her remove it from there.
zep516
17 years ago
It's Vista no service pack 3 should have installed.
ravencajun Zone 8b TX
17 years ago
oh duh sorry missed that it was Vista LOL nebbermind!

friend updated windows and now it hangs

Comments (7)

zep516

jean001
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DA_Mccoy

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friend updated windows and now it hangs

Comments (7)

zep516

jean001Original Author

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DA_Mccoy

jean001Original Author

ravencajun Zone 8b TX

zep516

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jean001
Original Author

jean001
Original Author