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jean001_gw

friend updated windows and now it hangs

jean001
15 years ago

A friend, far behind in updates from Microsoft, installed 30-some updates all at once yesterday. Machine rebooted and apparently was fine. But this morning, it loads part way -- she can see desktop -- but doesn't complete loading -- the HP tool bar at the top doesn't appear.

She tried again tonight. Everything loaded, but machine is *very* sluggish.

Tried to go back to a previous restore point. Only point displayed is from last night, about the time she installed MS updates. Unable to view others. (No calendars with multiple options.)

She has same machine as mine. HP 8100, about year or so old. Vista. Does mostly word processing and images.

What to do?

Is it possible to run system restore in safe mode?

Oh yeah. When she gets out of this mess, how does she cope with installing the updates? Like start at the bottom of the list and do one at a time?

Or what?

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