he did reboot after selecting normal startup correct? he should check that the startup option for Normal Startup on the first tab is selected and make sure that the SAFEBOOT check box is UNCHECKED on the BOOT.INI tab. also you should know that Diagnostic Startup deletes System Restore Points. From an MVP "If you do NOT clear the selection for "Load System Services", the System restore points would be retained due to the fact, for one, that System Restore service would still be enabled. " If you UNCHECKED "Load System Services" in a "Selective Startup". De-selecting "Load System Services" will temporarily disable Microsoft services (such as, Networking, Plug and Play, Event Logging, and Error Reporting) as well as permanently deleting all restore points for the System Restore utility. You should not, therefore do this if you either want to retain your restore points for System Restore or if you're likely to need to use a Microsoft service to further investigate the problem you're having.) On the other hand, "Diagnostic Startup" involves a step by step monitoring of basic device drivers and services. It allows you to monitor and check each of those drivers and services. Have you tried going into services at msconfig and making sure all your normal services are still set to auto or on? Have you Tried "Last Known Good Configuration" from the F8 startup selection screen? this may be helpful Controlling the system configuration and services

can you run this, see link Then this http://www.bleepingcomputer.com/download/junkware-removal-tool/ Anyway you can run Malwarebytes http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ Here is a link that might be useful: adwcleaner

Import the songs into iTunes: Insert the CD, and wait for iTunes to show the songs in the CD, and then click on "Import." The songs will automatically create a Library of songs within iTunes. Once a library is created, if you now connect the iPod to your computer, iTunes will automatically transfer the songs to the iPod. Of course, you can also download music from the Internet with iTunes. There is a PC as well as a Mac version of iTunes. The CD that comes with the iPod has both versions, but it's a good idea to update the application every now and then. For iTunes to do all that, you must set its "Preferences." There is something else about the iPod, and soon other products: Some car stereos (look at the Crutchfield catalog) are iPod ready, while others require an optional electronic box. If you use one of these radios and have an iPod, you no longer need a CD changer. All you have to do is to connect the iPod to the radio, or to the control box, and the radio's display show the songs being played. You can scroll to whatever song you have in the iPod from the radio display. If you have 10,000 songs in your iPod, you can drive across the US listening to your music. The control box, keeps the iPod's battery fully charged. Other companies should jump on this technology any time now.

Two choices, both completely safe. Note that if you are doing work with Audacity in from or out to MP3 files, you need to download another bit of software named Lame. If you Google "Download Lame", you'll find a link to a page on Source Forge. Download it and follow the instructions, noting the folder it gets put into (Normally it creates a folder under Programs X86 named "Lame for Audacity"). You need to note that because when using Audacity and it needs to reference Lame, a screen will pop up the first time asking you for its location. That only needs to be done once. If using Flac file format, same thing, you may need to download a small bit of software for it too. Same general procedure. Download links from Audacity site: http://www.audacityteam.org/download/windows/ Download link for Source Forge https://sourceforge.net/projects/audacity/