skip to main content

system32

betty_the_villages

18 years ago

I try to save a picture to "my pictues" and a small screen comes up saying "Cannot find the:\WINDOWS\systwm32\mshml.hlp file."

Do you want to find it yourself?

Can anyone tell me where I can download it or what file I can select to find it myself?

Thanks!

Betty in Florida

Sort by:Oldest

Comments (3)

mikie_gw
18 years ago
A quick web search says;
If you are trying to save an embedded picture from Outlook or Outlook Express email, sometimes you'll need to right click the picture itself and choose copy & then paste it into your favorite graphics program, or Paint.
Or you can also try forwarding the email to yourself. Then you might be able to save it.
randy_ca
18 years ago
This is a known bug, and seems to be related to an incompatibility between Internet Explorer 7 and Outlook Express 6.
The mshtml.hlp file doesn't actually exist.

You can try uninstalling then reinstalling IE7, as this seems to help some people. Or you could keep IE7 away from your computer and use another browser such as Firefox.

If this is an email photo you may be able to forward the email to yourself and try saving again.
Related Discussions
system 32 and mshtml
Q
Comments (17)
In the computer store, they told me that it was probably an IE 7 problem and that they "told" me not to get IE 7 and I went ahead and got it anyway (true) My feeling is that we are going to have to go to IE 7 eventually, so why not do it now. If you roll back to IE 6, you have to also go in and delete the update where you went to 7 (my understanding) So..I came home and sent that e-mail that had been sent to me back to myself. When I received it from myself, I was able to save it. They also got onto me about wanting to know how these things work...well, I "do" want to understand this stuff. They said, "You drive your car to town, don't you? Do you want to know just how it works?" Well, if something was wrong with it, I would want to know how it worked... The tech said he didn't have mshtml on his computer either...I'm going to now go and check files and folders and see if it is indeed on my computer....
...See More
trojan system 32
Q
Comments (6)
I now have a related problem. He downloaded the 15 day trial of SuperAntiSpware. I'm sure they will ask HIM for money. He doesn't have credit card & I'm not about to give him my number. What I need to know is after he finish scanning can he delete it & get the totally free one.. I know sometimes bits & pieces are left so U can't get it to work if U install it again. Can I download it.. PAY for it & send it to him as an attachment. Do U think it will install OK if I do that. We have done that before with other programs but not for something already on the computer. I also don't want to mess mine up but my thinking is if I don't run it I'll be OK. Sorry to be such a bother. You & others there have been a lifesaver to us. Dar
...See More
avgscan = c:\windows\system32\kernel32.dll status 'changed'
Q
Comments (2)
Linked below is a short description of what kernel32.dll is, just so you know it's job. Regarding Ccleaner I would run it to remove instantly rather than in 'Analyse' mode. CCleaner has been around a while and is a well respected little gem so you would be at no risk but your peace of mind might be restored. Regarding the slowness perhaps run an online free scan and see what they find. You could use either BitDefender, Symantec, Housecall or any other of your choice. Do not fall for spending money if you use another program that will 'fix' your problems for $$$ Also perhaps go to PC Pitstop and run a tune up test. Click on any red or yellow flags at completion and read the comments. Again do not click where money is asked for. This test is free and will tell you how to fix problem areas it finds but will also offer to do it for a fee. Here is a link that might be useful: What is kernel32.dll?
...See More
Hijack this log file, need help with
Q
Comments (15)
Well if you had success with Malwarebytes perhaps it is not necessary to run Superantispyware. If you would care to try then as you start the computer keep tapping the F8 button and a screen will appear with start up options. Select safe mode, everything will look totally different to the normal startup because only essential drivers have been allowed to start. My concern was the fact you mentioned AVG was not running properly. That is a good indicator of trouble. On reading the initial post a second time it appears you overcame that issue
...See More
maybee_gw
18 years ago
I discovered this quite some time ago...and the "e-mailing it to myself" thing that mikie mentioned worked for me

Related Stories

GARDENING GUIDES How to Install a Drip Irrigation System

By Marianne Lipanovich

Save time and water with a drip watering system in your vegetable garden — a little patience now will pay off later

FUN HOUZZ Geek Lab: How to Build a Steampunk Cat Transit System

By Because We Can

Give your kitty another avenue for fun with a tubular walkway system that lets him go his own way

HOME TECH 3 Shower Sound Systems That Beat Your Clunky Old Radio

Stream music, radio and podcasts — and even take phone calls — right in your shower, with wireless and water-resistant sound systems

HOME TECH Turn Your Smart Phone Into a Home Security System

Monitor your home a less expensive way by putting your phone and some new gadgets to work

HEALTHY HOME How to Choose a Home Water Filtering System

By Laura Gaskill

Learn which water purification method is best for your house, from pitchers to whole-house setups

GREAT HOME PROJECTS How to Add a Radiant Heat System

By Mariana Pickering (Emu Building Science)

Enjoy comfy, consistent temperatures and maybe even energy savings with hydronic heating and cooling

ORGANIZING Want to Streamline Your Life? Get a System

By Glamour Nest

Reduce stress and free up more time for the things that really matter by establishing specific procedures for everyday tasks

HOUSEKEEPING 5 Steps to Improve Your Heating System Now

By Buckminster Green LLC

Increase your heater's efficiency and safety for lower energy bills and greater peace of mind this winter

HOME TECH Does Your Home Need an Operating System?

New technologies hope to unify the lawless frontier of home-automation products. Would they work for you?

ORGANIZING 8 Steps to a Winning Filing System

By Laura Gaskill

When you streamline your paperwork and digital files for easy use and maintenance, it's an organizational triumph

Sponsored

Landscape Management Group

33 Reviews

High Quality Landscaping Services in Columbus