I realized after I posted that I really should have provided more information--like the model of the printer. But I didn't think to make a note of it. She acquired it recently, but I don't think it was brand new. I also should have mentioned that the whole document printed (in black ink) except for the first page. It was as though that page didn't exist. My friend has had some other occasional problems with Open Office, and I was thinking it might be worth a try for her to download the latest version. Would that action affect the document files? Thanks!

Marie wrote:- I do alt and print screen then hold down Ctrl and press V. and then the instructions say to paste it to Paint--that is where I have the trouble. Alt/print screen or just Print screen does the trick but CTRL plus V is the paste short cut. So once you have done the print screen then open Paint, click Edit, click Paste. done. Or similar moves if using a different photo editing program. Never tried CTRL/V in Paint to paste, might work if you click in the work area.

My printer does not give me a black line for any other print jobs. When I use the Copy selection or the Print selection in the scanner's main menu, that is when I get the black line. This time I used the Save selection, and printed from there, using the MP Navigator EX box, and it printed without the line. I still don't know why the other two selections don't work right, but at least now, I can print a 'clean' copy. Thanks.

check on your actual email program for a print icon and use that print icon to print, not the one that is under file print on the browser. For example on hotmail at the top where it has New Delete Junk etc at the end of that there is a printer icon that is what I have to select to be able to print the actual email, using the regular print option does not work.