OK. I've run a MWB scan and it didn't find anything. I'll run SuperAntiSpyware and follow Zep's instrux. Malwarebytes' Anti-Malware 1.50.1.1100 www.malwarebytes.org Database version: 5799 Windows 5.1.2600 Service Pack 3 Internet Explorer 8.0.6001.18702 2/18/2011 10:48:24 AM mbam-log-2011-02-18 (10-48-24).txt Scan type: Full scan (C:\:E:\:) Objects scanned: 285141 Time elapsed: 1 hour(s), 18 minute(s), 22 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected)

Let's start with a couple more questions. Where or how did you "give your account a new name"? Have you ever done a year-end? Click on File on the Toolbar. On the appearing drop down menu locate the originally named file and click on it. Did it open? If it did look across the top of the register. Does it say the new name or the original name? Again click on File and select the new name. What does it say above the register? Old name or new? I am starting to think you might have to go back and undo your rename as Quicken is not recognizing it or locating the file by that name. Just dawned on me. You reported an older version. Are you backing up n a 1.44 MB floppy disk or a CD-ROM? I'd almost bet you a beer it's a floppy. DA

Transferring music files off a CD is called "ripping". This can be done to use your PC as a music repository (like a jukebox) or as an intermediate step for music to be transferred to a portable player or smartphone. Many programs do this and most can add album metadata (called 'tags") to the files by accessing online music data sources. Any one of the following popular programs will fill the bill: Windows Media Player, Itunes, EAC (Exact Audio Copy). They all do about the same thing, people typically prefer one over another based on the user interfaces. All are free and easy to use.

carbonite is a legit company and is a good back up option, if you go through Kim Komando's site you can get a discounted price for carbonite which is one of her sponsors. It is most often used as a full back up option to back up everything you have of value on your pc. Which everyone should have some type of back up plan in existence. If you only want to back up pictures there are many ways to do that, including putting them on cd's, or a separate external hard drive, or you can use an online storage facility and keep copies there. Adrive for example provides a very large free space to store files, I use it. what windows operating system are you using? and what browser?