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Need help with CD/DVD drive

12 years ago

Looking for Mike Kaiser ....

Mike, I was wondering if you can help me? I have a Dell laptop with Windows 7 operating system. My CD drive quit working all of a sudden. At first, the only thing I was NOT able to do was burn a CD from Itunes or download songs to my Itune library from a CD. I was still able to watch a movie in the CD slot, but now am not able to do that either. From reading other people's posts that you have helped with a similar problem, you said to go to Device Manager to see if there are any yellow exclamation marks. I have one under the CD/DVD drive. When I click on it, it says: "The device cannot start - Code 10".

Can I click on "update driver software"? Do you think this will take care of the problem?

I was trying to download some software the other day and then noticed that nothing was happening. Then I went to "My Computer" and noticed the CD drive is not even showing up. Sometimes it would show up when I would open the CD slot, but now it isn't showing at all.

I really would appreciate any advice you can give. Thank you.

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