Internet Explorer 9 password help

13 years ago

My computer is a HP Pavillion g7 Notebook PC, Windows 7 Home Premium, Internet Explorer 7. I have 2 of these computers, one for my husband and one for myself.

The problem is with my husbands computer. When he goes into the electric company to pay our bill, it won't accept the password. He called the company and was told to change the password. It still didn't work. But it works on my computer. On Ebay he can get in, but his name doesn't show in the sign in spot. He can browse there but it won't let him leave any feedback. Again, on my computer everything is fine. One more site he's having a problem with is the hotwheel site. It won' recognize him. But on my computer there's no problem. Sorry for this being long. Can someone help me fix this for him. Thank you.

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Comments (9)

DA_Mccoy
13 years ago
Empty the cache including ALL cookies and try again.

Are the browser security and cookie handling settings the same in both systems?

On his, have you tried an alternate browser?

Your title of the thread says IE9 and the body says IE7. Typo I bet.

DA
linda_6
Original Author
13 years ago
Thanks Damccoy. It is a typo. I have IE9. I'll have him empty the cache and try again. His browser and cookie settings are the same as mine.
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morz8 - Washington Coast
13 years ago
Without stepping on anyone's toes, could I join the needing help with this issue? If this should be a separate thread, please tell me...

Approx 2 months, same problem with IE9. I know there had been an update a few days before I noticed the problem but thought I'd used the browser for same tasks for a few days after that.

For the last few (8 or more) weeks, I have to type my username into Ebay sign in when I didn't before, and I can't leave or view feedback there with IE9 any longer. Shop, buy, pay - all fine.

My bank, all else has been OK except GW....I can't log into GW either and Tamara hasn't been able to assist.
I'm having to change browsers and use Firefox for the forums, and to leave feedback on Ebay...just those two places. Workable but annoying. Windows 7.

I didn't intentionally change any settings or do anything where I could have unintentionally changed them that I'm aware of, and I do use CCleaner regularly, no big cookie stashes. I've moved Ebay cookies and GW cookies to the delete side of the CCleaner options, moved them back to the 'saves'...no difference.
zep516
13 years ago
@morz8,

Hi,
Lets try something, Run IE9 in the "No Add ons Mode" see what that does,

Simply type Internet Explorer in Start Search and you will find the one which can run without the add-ons.
morz8 - Washington Coast
13 years ago
OK, I tried IE9 with no add-ons just now, it didn't make a difference.
After arriving at my Ebay page (signing in), clicking on my own feedback total brings up
"Input Error
We did not successfully receive all the required information from the page. Please go back and ensure that all the fields are filled in."
Just as it does when I try to leave feedback for a seller.
I'm not filling, I can't get to the page to fill :)

On GW Forums, I'm told to log in, and I do, but only to find the message again that If I Am A Member, to Log In...
zep516
13 years ago
@morz8,

You can reset Windows Internet Explorer 9 settings to return them to the state they were in when Internet Explorer was first installed on your computer.

Read carefully !

Here is a link that might be useful: reset Windows Internet Explorer 9 settings
zep516
13 years ago
Another thing you may try is,

Clean out your temporary internet files and temp files.

Download TFC by OldTimer click Here to your desktop. Click the Save file tab, save it to the desktop. Then double click it to run it.

Double-clickTFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
linda_6
Original Author
13 years ago
Morz8 - Thank you. I'm glad we're not the only ones having issues. Zeb516 - I'm going to try all this when I get home tonight to see if it helps. Thanks everyone for your help. You guys are better than me calling microsoft for help.
morz8 - Washington Coast
13 years ago
Linda, good luck and be sure to let us know.

Zep, I'll read more about resetting IE tonight and give that a try, not enough time this morning to do it relaxed :)

Internet Explorer 9 password help

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DA_Mccoy

linda_6
Original Author

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Internet Explorer 9 password help

Comments (9)

DA_Mccoy

linda_6Original Author

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morz8 - Washington Coast

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linda_6
Original Author

linda_6
Original Author