Please Help. ..Win32Malware gen

13 years ago

Hi Everyone,

Using FFox ver. 3.5.9 Avast 4.8

I don't remember what site I was at, don't know that it matters. All of a sudden tabs were opening like crazy. I completely shut down computer. Rebooted and scanned for virus with Avast 4.8. It alerted me to Win 32 Malware-gen in two locations: C:\\Program Files\Compaq\Compaq Options.exe and C:\\System Volume Information\...A0097899.exe

Recommendation was move to chest which I did. Thought problem solved

Today grand daughter at childs site and tabs once agin were opening like crazy. I shut off and rebooted did scan, this time nothing found. I am at a lost as to what is going on. Help, suggestions and advice apprecitated. Thanks.

Sapphires

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Comments (10)

zep516
13 years ago
Run a Malwarebytes scan see link. Download the free version, up date it first the do a Quick Scan, let Malwarebytes remove anything it finds.

If you already have Malwarebytes, be sure to up date it before scanning with it.

Here is a link that might be useful: malwarebytes
sapphires
Original Author
13 years ago
Zep,
Did all that before coming here. Sorry I should have said that. It found no files infected.
Sapphires
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zep516
13 years ago
Clean out your temporary internet files and temp files.

Download TFC by OldTimer click Here to your desktop. Click the Save file tab, save it to the desktop. Then double click it to run it.

Double-clickTFC.exe to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
ravencajun Zone 8b TX
13 years ago
what windows are you using? Another good idea is to do a system restore to a time prior to having that original problem, that can sometimes remove elements, then do your scans again. Plus I like to have an online scan also just to make sure the ones on the pc are not compromised.
Online Virus Scan
zep516
13 years ago
I did not want to do a restore,

C:\\System Volume Information\...A0097899.exe

The user needs to flush the restore points as long as the computer is running ok.
sapphires
Original Author
13 years ago
Zep, I am using XP please tell me where to find the temp internet files. I might have found the temp, there are a lot of Svchos files, ZLT03b21 files, HPZID files, Perflib_Perfdata files all with different numbers. Is this the temp file? If so then where is temp internet files. Thanks for your patience.
Sapphires
zep516
13 years ago
In the last post 4th one above click where it says click here all the instructions are there to clean out temp files.
sapphires
Original Author
13 years ago
Zep and Ravencajun,
I used the TFC by Oldtimer as suggested. It freed up 737.00 mb. I then ran the ESET Online Scanner....no infected files found. Although I am happy about that it confuses me as to why the computer went crazy opening tabs. What is it I should do with the restore issue? Is there anything else I should do? I appreciate so much the time and help you are both giving me. Anxiously awaiting your reply.
Sapphires
zep516
13 years ago
This file path you posted above is in the System Restore file C:\\System Volume Information\...A0097899.exe

So if you restore the computer to that point that exe will run, right now it can't hurt you, unless you restore to it. The restore point will cycle out by it self. Or you can turn off System Restore and the turn it back on, that will clear all restore points but the last one. I think you will be ok just letting it cycle out. It looks to be some adware of some sort.
sapphires
Original Author
13 years ago
Zep, Ok then if you think I should leave the restore point alone. I am now going to defrag. I thank you so very much for your time, help and kindness. Hopefully this will be it from this virus worm.

Ravencajun, thank you as well.
Sapphires

Please Help. ..Win32Malware gen

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Please Help. ..Win32Malware gen

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