i can't get in itunes store, it has taken my music but can't buy

13 years ago

I rather not bother you with this but here are my stats coming up. I contact them. They take messages but can't return. I found a place where they will answer in 48 hrs. Nope.

I am allowed in the store but can't buy. Sometimes I get an error saying I need to be attached to the internet. Huh? I do not yet have an IPod but would have liked that.

Here we go. (God bless those who bought their phones etc.)

I get -9808 error

I have an Xp with Package 3, 47gb free

Enabled is ssl.3.0 and TLS 1.o

I am told I need secure link to ITunes store

I have an ethernet cable and Lan area connection and 100 Mbps

I can import my music

I can download CDs

I have gone thru diagnostics said I need need secure link

I went to Norton firewall and allowed Itunes

Had Itunes before 3 months ago.Old copy and updated.

Have updated to the latest Itunes in last 2 weeks

Allow Pop Ups.

If this is all too much, I would ask that you direct me to site where I can buy music and burn. I like a variety of songs. Thanks. I know this is a bugger of a problem. Have worked way into the night to help myself.

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Comments (11)

mike_kaiser_gw
13 years ago
You need iTunes to buy stuff from the iTunes store. So you open iTunes, click store, and what happens?
maggie200
Original Author
13 years ago
I am am on mItunes site with my library.I can see my songs that I have transferred over. So, I am recognized. The store will let me in when I pick "store." It is very slow to do it. I pick out a song and the in the upper, middle of the page the slit is animated with a running line and then -9808 appears as a pop up menu. The
Help menu tells me that means: No SSl 3.0 or TLS1. or no link to itunes store.
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zep516
13 years ago
Check the date and time on computer.

See if link offers anything you missed.

Google 9808 ITUNES error

Here is a link that might be useful: support.apple.com
maggie200
Original Author
13 years ago
I forgot to say I did check date and time as they asked me. It shows me the date and time on my desktop I went through every thing correctly. As I said when I started, it seems impossible to fix this. You answer the very hardest questions over here yet I feel this can't be fixed. I spent 4 hours into the early morning and there is a glich. I can't imagine a thing I didn't do. I am frosted that they have my music though. I will go to your site but I would believe I have been there.

Right now do you know any site that offers what Napster has which was buy it and burn it. The choices at Napster was
poor and they said music I bought was no longer available
per the artist. So, I wanted to go to ITunes and get in line with the the times. I found a forum that was filled with complaints when they updated their software. These folks had expensive phones and wer enraged. I can imagine.
Thank you for trying, Hugs Maggie
zep516
13 years ago
Those can be difficult to resolve, reinstalling ITunes is always a good idea. You may have already done that. The last suggestion I can make is to run this cleaning tool and see if it helps.

Clean out your temporary internet files and temp files.

Download TFC by OldTimer click Here to your desktop. Click the Save file tab, save it to the desktop. Then double click it to run it.

Note: If you are running on Vista, right-click on the file and choose Run As Administrator

TFC will close all programs when run, so make sure you have saved all your work before you begin

* Click the Start button to begin the cleaning process.
* Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two.
* Please let TFC run uninterrupted until it is finished.

Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning.
maggie200
Original Author
13 years ago
Zep, you are a good person to continue with me. I am totally depressed but lucky that you want to try to help this last time. I have reinstalled ITunes so many times, cleaned out all temps and .bak went to run and started with cmd and followed instructions to flush but it didn't state at the end that the flush worked. Allwhich they suggested. I have an XP. I'll let you know how it works on my XP.Thanks.
zep516
13 years ago
Another consideration is to install an older version of ITunes and see what that does. See link for that.

Here is a link that might be useful: oldapps
maggie200
Original Author
13 years ago
Nope. Same old -9808. It seemed like TFC got out a lot of files I missed. I'm lighter.

I picture you trying so hard and wanting me to succeed. I will try oldapps. I don't want you to go after a losing cause. You must have time for yourself.I admit that it takes more time to get on this sight than any other. My computer is slow for some reason. I had to reboot twice to make my mouse work (a Kensington Expert Mouse) It works well to get to FaceBook but does not work fast in when going to many sites or here. I will keep this up and follow thru. If football is on or something you want to do don't worry about me.I live in Alexandria, VA and if you know of anyone who could help me at home, I would pay.I really am wondering if this 13 year old machine is going to make it with my 100 mbps. FireFox almost ended this machine.I could not get on the network.I will get back to you Zep. With all my heart I am greatful you will try and help me. Maggie at ddeming@comcast.net.
maggie200
Original Author
13 years ago
Can you hear it? It must have been the TFC. I thank you for getting me thru. I didn't use oldapps but first went to ITunes, automatically signed in and suddenly it let me download a song. Are you a volunteer or viewer? I don't get how you hung in with me. I am greatful after all this times. Hugs, Maggie
zep516
13 years ago
I'm a volunteer here. Just like everyone else here, as we help others we also get educated and pass the information.

Your problem was most likely a temp internet file. Run that tool once a week.
zep516
13 years ago
More info:
TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB).

Before running, it will stop Explorer and all other running applications. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.
-- TFC only cleans temp folders.
-- TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail.

i can't get in itunes store, it has taken my music but can't buy

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i can't get in itunes store, it has taken my music but can't buy

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mike_kaiser_gw

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