I just wanted to update my post that my computer is back to norm. The PDF issue was solved using the download Raven suggested and works fine. Still can't open PDFs w/ Adobe Reader, but the other program does the job and evidently my clients can open them via email as well which was the important part. The jumping cursor issue was quite baffling. After doing many days of research, I found that the issue goes back to the early 2000s on all kinds of 'puters. I couldn't type anything without the damn cursor jumping around constantly and inserting text where it didn't belong. BUT, finally, it dawned on my when I did my OS re-install and downloaded the touchpad mouse driver (though I use an external one via the USB), I didn't choose that I had a 32bit system. It had automatically loaded the 64bit driver which was apparently causing the issue. Duh!! It took me 2 weeks to figure it out, but I did. No jumping cursor and no more crashing computer. She's quite speedy now. I appreciate everyone's help.

Hi Zep, Here's the information from the Whocrashed report. System Information (local) -------------------------------------------------------------------------------- computer name: LYNNDELL windows version: Windows XP Service Pack 3, 5.1, build: 2600 windows dir: C:\WINDOWS Hardware: Inspiron 530, Dell Inc., 0FM586 CPU: GenuineIntel Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6 4 logical processors, active mask: 15 RAM: 2950799360 total VM: 2147352576, free: 2022486016 -------------------------------------------------------------------------------- Crash Dump Analysis -------------------------------------------------------------------------------- Crash dump directory: C:\WINDOWS\Minidump Crash dumps are enabled on your computer. On Tue 6/10/2014 9:46:41 PM GMT your computer crashed crash dump file: C:\WINDOWS\Minidump\Mini061014-01.dmp This was probably caused by the following module: win32k.sys (win32k+0x5FC9E) Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFFBF85FC9E, 0xFFFFFFFFADB9BAE4, 0x0) Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M file path: C:\WINDOWS\system32\win32k.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: Multi-User Win32 Driver Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time. -------------------------------------------------------------------------------- Conclusion -------------------------------------------------------------------------------- One crash dump has been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. Read the topic general suggestions for troubleshooting system crashes for more information. Note that it's not always possible to state with certainty whether a reported driver is actually responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. ------------------------------------------------------------ I'll try reinstalling Firefox, but I'm doubtful because during the course of today - after my initial Firefox difficulties, I did update from Firefox 29 to Firefox 29.0.1. So I can re-install 29.0.1, but installing it this afternoon did not fix the problem. I'll check back later. And now I'll reinstall. Thank you. Lynn.

I probably can't, but I'll try anyway. :) Using this page as a cheat-sheet: http://justus.anglican.org/resources/bcp/Acrobat.htm A word document, or any word processor file, is meant to be easily editable. The problem is that it can also display a bit differently depending of what machine you view it on. A PDF(Portable Document Format) on the other hand uses means to assure that the document displays exactly the same from machine to machine, hence it is more "Portable". But that portability comes at a cost, you lose the ability to easily edit the file. Does that make sense or am I being overly simplistic?

Assuming you have a Windows system (as opposed to an Apple/Mac), click on your "Start" Menu and... Start --> Programs --> Accessories --> Notepad I created a shortcut on my Desktop for Notepad so I don't have to go through the "Start" menu each time. (To create a similar shortcut: Click & hold on Notepad and drag it to your Desktop)