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Help with error message - email

17 years ago

Here I am again. I hope someone can help me with this problem. I talked to Charter last night about a similar problem, but that is a very long and drug out affair so I'm hoping you very knowledgeable people can help.

I get this message when I log on to Outlet Express. I sue XP Home and Firefox. Do you need some other info?

{{gwi:1489021}}

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Comments (4)

Pooh Bear
17 years ago
For my computer and home network I would get
that error message if the network went down.
I sometimes have to reboot my router if it stops working.
When it stops working it is as if I lost my DSL connection.

I can't tell you definitely that is your problem.

Do you have dial up or high speed access.
If the latter, can you unplug the power cords to all
devices on your home network; ie: router, network hub, etc.
Leave them unplugged for a couple of minutes then plug them
back up. Also reboot your computer at this time.
Report back with the results of all this.

Pooh Bear
Janette_ORz7
Original Author
17 years ago
Thankis, PoohBear for answering. I have high speed access. I did reboot, and unplugged for a couple of minutes. It didn't seem to change anything. I have done a little more looking, and this is what I have found: I am recciving and sending emails ok. In OE,I went to tools, accounts and see that I have three accounts. They are
Janet Type- mail Connection- any available
mail.charter.net Type- mail Connection- LAN
pop3 Type- mail(default) LAN
The problem seems to be with the third account pop3. Under properties, servers for this account it simply says pop3 or smtp, instead of pop.charter.net, or smtp.charter.net like it says in the account Janet. My question, is it ok to delete the third account titled pop3? When I get the error message above, there is a box that flashes on the screen that indicates it is checking all three accounts, and the first two are ok. The screen flashes on so fast I had to close and open several times to read it. As you can tell,I am not very knowledgable about all this.
Thanks, Janette
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zep516
17 years ago
That 3rd account is not set up correctly and is causing an error it should be set up as follows

Incomming mail (pop3)
mail.charter.net

Out going mail (smtp)
mail.charter.net

Change the settings as above and see if the error goes away.
Janette_ORz7
Original Author
17 years ago
That's it!!! That fixed it. Thank you so much for helping. And PoohBear too. I really appreciate you guys.
Janette

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