Owbist is correct. I have not connected the PC in any form or fashion to the printer (or vice-versa). I have not tried to run the printer's installation CD on the PC yet. Windows has no idea that the printer exists and has no way to communicate with it. There is no wired or wireless communication between them. I am literally at the beginning. Powered the unit and that was it... The set up or initialization of the printer requires connecting the electric wire to the wall, then to the printer and turning the printer 'on'. No CD. No wires connected to the PC. Once it had power, I pressed the Power Button. Once turned 'on' for the very first time, the printer then asked questions. The first question was 'which language to use', and I fatfingered that one. As soon as I did that, the set up instructions that were being displayed on the printer's control panel or console turned into Chinese. Attempts to correct that by pressing here and there in the printer console did not improve/correct things. Since the console's screen looks different than it used to when the languages were listed, my clicking of buttons in the console moved forward the set up to other questions but I have no idea what the current display in Chinese means.... So to summarize, my problem is literally with the printer. There is no link up between the printer and my PC yet; I never got far enough with the printer initialization steps. The printer's control panel (I call it a console) is about 1" by 1.5", and is located on the printer itself). It is touch sensitive like a smaller smartphone screen. As such, it is impossible to use my PC to copy/paste anything. And messing with Windows would accomplish nothing in the printer. ;o(

My hubby is not the geek, I am. He set it up, and it's never worked. After 8 months of not having the full functionality of the 4 in 1, I thought I'd try. The software is installed for the printer. On the Network page in Win8, it shows my laptop, the cpu, but not the printer. If I right clik on the printer( on the Printer page) it shows it's offline and not connected. The printer says it is not connected to the web. It seems to be stuck on "FAX". Due to bad lighting and the cpu and printer being in a cabinet, I can't see where to unplug the printer from cpu. The directions for the printer installation are not straightforward, they change pages. After the page change, I do not get the display that the instructions show I should have on the printer. I was under the impression that the usb cable was not needed with a wi-fi connection. I do not get a wi-fi connection with the usb or without it. When it's light out, and I can see the black cable in a black cabinet bottom, I'll unplug the usb and uninstall the whole thing and start over. Which is what I should have done to start with. Thanks for your help. So nice of you to take time to try to help. Will post back when I'm successful. And I will be, I'm determined.

Good suggestions have been given. Another thing to check is the device manager for conflicts and also check the contacts on the printer and the cartridges. A cotton swab and some isopropyl alcohol will clean them. If there's a film on them and not making a good electrical contact, it'll cause problems and tell the printer there's no cartridge or a bad cartridge in there. Also you can try resetting the cartridge and put it back in. Make sure they're seated firmly, usually there will be a "snap" or a lever to close on them, but I'm guessing you probably checked that. Will it do a test print? What kind of printer? Check the cable connection to the printer, assuming it's connected by a cable. If it's a wireless connection that can open up another can of worms.

When you're on a webpage that you want to print, In the browser click file, click print preview, adjust the scale setting and experiment with the scale settings. That's how mine works, Brother printer