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carolssis

Brother Printer problem

carolssis
9 years ago

We have a HP cpu with Win8.1, a new Brother printer, J47ODW. My hubby installed it using usb cable. He set up the wireless. I can't print from HP computer and not thru wi-fi with laptop. The printer is set as default. It is on and working properly, according to Windows. It is "offline" if I rt. clk it in "printers". Do I need to re-set or re-install? Or do I just need to remove the usb and use wi-fi. I'm sorry to say, I"m completely at a loss to understand this. We have tried to re-set it, to no change in being able to use the printer. all we can do is copy and fax.

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