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Dell printer v515w - Problem

8 years ago

Can't print and think the reason might be that there is a print job on the spool which I can't delete. Hope you can help - have tried turning the printer and computer on and off with no success. Don't know a lot about computers and hope your answer will be a simple one. Thanks.

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Comments (9)

zep516
8 years ago
How is the printer connected USB or wifi ?

Will it print a test page;

1 Open the Dell Printer Home by clicking or Start, All Programs, Dell Printers, then click Dell Printer Home.

2 In Dell Printer Home, make sure the correct printer model appears in the pulldown window at the top.

3 Click the Maintenance Tab and click Print Test Page.
oceanbaby
Original Author
8 years ago
Thank you for your quick response. Did as you said - printer model indicates V310-V510 - our printer is v515w. Next step? Thanks again.
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my jaw just dropped because uninstalling and reinstalling the printer is infinitely easier than deleting a spooled print job :-) go into your Printers and Faxes or Printers and Devices folder, right click the printer and choose delete (XP) or Remove Device (7 and 8). Unplug the USB cable and restart Windows. Plug the printer back into the computer and follow the installation wizard. If prompted to pop in the driver installation disk, do so.
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Since you have had a problem with 2 printers now better start checking other things. 1 Check the print spooler service, make sure it's set to automatic. click on the Start button and select the RUN option from the start menu and type services.msc and click on ok. This will list out all the services. Now find print spooler and make sure its started. If not just right click on the option and start it and also set it as automatic.
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I thought problem was solved as all of a sudden it started printing while I in another room?? Didn't use for a few days now when I try to print - just blank pages are printing. Printer is Dell V515w. When I hit print on the computer it indicates Dell V310 Series USB - which is highlighted. Under that Dell V310 - V510 Series.I hit print - then just blanks. I apologize again for my lack of knowledge. Thank you.
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zep516
8 years ago
last modified: 8 years ago
There should be an arrow on the printer pulldown window where it shows the model. You would want to click on v515w in the drop down window. Then try an print.
oceanbaby
Original Author
8 years ago
For some reason on the pull down it's printer V310-V510 series- while the number on our printer is V515w. I'm able to print a test page. Was able to clear the spool. It seems when I hit print the screen shows portrait but then immediately turns to landscape. Still can't print. Thanks.
zep516
8 years ago
How is that printer connected to the computer ? WIFI or USB cable
oceanbaby
Original Author
8 years ago
USB cable
Elmer J Fudd
8 years ago
last modified: 8 years ago
If it prints a test page when signaled from the PC then the connection may not be the problem. Sounds more like a settings issue.

Does it fail to print from all programs, or just one?

Go into File, Print, Properties, and report back what the settings say. A legible screen capture would work too.
oceanbaby
Original Author
8 years ago
I'm in a mess - was trying different things all morning - and whatever I did it's now telling me no compatible printers available - also connectivity problem. I can see if you want to give up on the problem. Thanks. PS-I have very little computer knowledge and should have left well enough alone.
zep516
8 years ago
Try some of the ideas here,

http://en.community.dell.com/support-forums/peripherals/f/3528/t/19307155

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