if you want help from us then and then won't do what tasks are asked then there is no way we can help you. WE could send you to one of the support forums specific for clean up but you must run the scans and tasks that are asked for us to see what is on the machine if we don't know then there is no way to help clean it. If zep is asking you to run something you can rest assured it is NOT something to hurt you it is to see what you have lurking on the pc. There is a difference between antivirus programs and all the other things you mentioned. You can only have one Antivirus program running at a time you have MSE that is fine. You can have several other anti malware programs on the pc because they do not run till you start them up and run a scan you only do one at a time. Malwarebytes is great be sure you update it prior to running the full scan weekly, another is superantispyware also update prior to running full scan. The other thing you should have is spywareblaster you just open it weekly and hit the update button then hit enable all protection so the shield turns green that is it it sits there and does it's thing. I would also suggest putting WOT on your browsers so you are warned if a site has a bad reputation or is dangerous. Use this tool regularly to check for updates to other things on your pc , the majority of infections today are happening because of not updating your flash, java, adobe etc programs they must be updated and so must windows so do all those updates. Secunia Online Software Inspector (OSI) run online virus scans occasionally to see if they find something your MSE missed ESET�s Free Online Scanner You want to quarantine because if it happens to be something that was needed then you can go back and get it, when they are in quarantine you need not worry about them just leave them alone. If you would feel better going to a support forum for help in examining what you are dealing with here is the link, you will need to register there and post your question in this forum area. I am there also if you need help let me know. Analysis and Malware Removal If you read through some of the posts there you will see how many people are helped and are thankful for that kind of free assistance.

you really need to go to this support forum and the team will help you take all the necessary steps to be fully rid of this infection, there are things that you will need to do that they can step you through step by step. Just go here, register, go to the area my link takes you to and start a post there in the malware area, tell exactly what you have said here and what you have done. Analysis and Malware Removal If you need help let me know I am there also.

@susieq07, Someone needs to put you in your place. And I'm going to do it! What you are doing is down right wrong. You have not been professionally trained in the removal of malware. If you would have jumped in earlier and told her to boot to Safe Mode and run MBAM this is what would have happened. All programs would have been gone and the malware would have won! Some malware does not even run in Safe Mode. Most of the threats now days installs a rootkit. Tell me..how do you remove a rootkit? If your are as good as you think you are then you would know the answer! If you were a professional then you would know that ASC is bad because it includes a Registry cleaner. A professional would never use that program. Oh an susieq07, Security Tool IS NOT A VIRUS!!! IT IS A ROGUE PROGRAM. Weren't you told that before? There is a really big difference between a Virus and a Rogue program! If you don't know the difference you are doing an injustice to the Seniors you think you are helping!!! See below for definitions of several different types of malware. http://in.answers.yahoo.com/question/index?qid=20110404055408AAZVTKy I'm sorry everybody, but I can not stand around and allow someone who thinks they know what malware is all about take advantage of the uneducated, especially when it involves the elderly. They are the most trusting people in the world. Someone has to protect/educate them to be aware of those who think they know what they say they do. Please accept my apologies. Here is a link that might be useful: Remove Security Tool

" I don't like buying things that you can get free." I'm not going to defend McAfee, Emma, it's not my favorite, but as a reply to your comment above, I'll say I don't agree with you because "You get what you pay for". While some (not all) of the free programs offer decent (and narrowly focused) anti-virus protection only, few offer the broad range of security and protection services that the non-free programs offer. Most non-free programs offer more robust security, to include internet surfing and identity protection, malware protection, cleanup and automatic performance monitoring (this can be indicative of unauthorized access), and an untold number of other capabilities. A license for any of the top drawer systems can be had for under $30 a year (buy a 3 person license and share the cost with with two friends), which is affordable for anyone. You don't need to agree with me, but you can use your own eyes to see that in this and many forums, the constant parade of users who are suffering infections typically use one of the free programs. I use one comprehensive (not free) system. I use no utilities, I trigger no scans, and I pay no attention to it because it quietly works in the background and eliminates problems. Everyone is free to choose their own course.