Just follow this> this is the page for the free AVG anti-virus http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=aff do not click on the orange download button go to the one in blue right below that which says AVG 7.5 Free for windows, select that one to download You will want to go to this tutorial and read it well, it tells you step by step what to do and how to do it, at the bottom of each page there is a link to the next tutorial click that to continue on with your AVG instructions This has great pictures so you will know exactly what to expect step by step! Be sure you save that link so that you can refer to it in the future. Ok. http://www.top-windows-tutorials.com/free-avg.html a few posts up mikie gave you the link to the Norton Uninstall info do that BEFORE you install and use the AVG.

go get superantispyware free, install, hit update, choose your C drive to scan do a full scan allow it to clean everything it finds. SUPERAntiSpyware then go get malwarebytes, install, update, scan Malwarebytes Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. then go here and do an online scan Trend Micro's FREE online virus scanner let us know how you are after that.

@susieq07, Someone needs to put you in your place. And I'm going to do it! What you are doing is down right wrong. You have not been professionally trained in the removal of malware. If you would have jumped in earlier and told her to boot to Safe Mode and run MBAM this is what would have happened. All programs would have been gone and the malware would have won! Some malware does not even run in Safe Mode. Most of the threats now days installs a rootkit. Tell me..how do you remove a rootkit? If your are as good as you think you are then you would know the answer! If you were a professional then you would know that ASC is bad because it includes a Registry cleaner. A professional would never use that program. Oh an susieq07, Security Tool IS NOT A VIRUS!!! IT IS A ROGUE PROGRAM. Weren't you told that before? There is a really big difference between a Virus and a Rogue program! If you don't know the difference you are doing an injustice to the Seniors you think you are helping!!! See below for definitions of several different types of malware. http://in.answers.yahoo.com/question/index?qid=20110404055408AAZVTKy I'm sorry everybody, but I can not stand around and allow someone who thinks they know what malware is all about take advantage of the uneducated, especially when it involves the elderly. They are the most trusting people in the world. Someone has to protect/educate them to be aware of those who think they know what they say they do. Please accept my apologies. Here is a link that might be useful: Remove Security Tool

I attempted to remove Trend Micro per instructions of Ravencajun. It was a most complicated process and I finally gave up on it when I "unzipped" 22 folders half a dozen times and the same unzip box reappeared. Finally, I cancelled all of this incomprehensible stuff and went to the simple "add/remove" option that is part of my Windows program. I clicked on "remove", and it indicated I had about 70mb of Trend Micro stuff, and asked was I sure I wanted to remove. Yes, of course. The green progress bar (made up of little squares) ran in its box for ahile, I was asked to reboot, and it seemed like that was the end. I rebooted and looked in my files for traces of Trend Micro, and could only find a few titles with 0kb content. I deleted these titles. The Trend Micro icons are gone. Am I rid of it? Seems like I am. How to check? RB