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nanaofthree_gw

I'm having a problem with an email.........

nanaofthree
14 years ago

Hi,

I received an email back in March from my cousin. I can't open it and I can't delete it.

When I click on it another small window opens saying, 'EarthLink TotalAccess MailBox has encountered a problem and needs to close. We are sorry for the inconvenience.' I'm also asked in the bottom of the small window if I want to send an error report or not. I've sent an error report but the email is still in my inbox. If I click on 'don't send' it shuts down my email program.

I hate to call because I just end up in India............

Any suggestions or should I just wait and see if I receive a reply from sending the error report?

I've only just sent the report as I'd forgotten all about the email and just now went to clean out old emails and realized it was still sitting there.

Thanks Margaret.

Comments (6)

  • ravencajun Zone 8b TX
    14 years ago

    can you not hilight it and select junk or trash on your email program? have you tried to just grab it and drag it to the trash folder? How about right click on it and select delete?
    does it show on the subject area if it contains an attachment of any type? I assume you are using an email program with Earthlink are you using it through Outlook Express, Outlook, or is it a web based email that you can check from a webpage online?

  • shaddy101
    14 years ago

    raven, I am having somewhat of the same problem as nana, I have an email, with attachment, received back late winter. Won't delete, can't move it, it locks up the OE when I do hilite it, so it just stays there. Am reluctant to try much of anything more with it, would appreciate some insight as to how to get rid of it.
    I keep in in the middle of the mail groups, as I don't want to have it hilited and then tie up the mail otherwise.
    If someone could let me in on the secret of how to get rid of the darn thing I would appreciate it no end.
    You mentioned dragging it to the trash, how would I go about this?

  • nanaofthree
    Original Author
    14 years ago

    Hi,
    I've tried going on-line to Earthlink through Internet Explorer and getting rid of it there but it doesn't show up in my in-box there..
    I tried right clicking and it just freezes up the email program. It seem the second I right click or left click on it it freezes up so I can't drag it or hilight it either.
    There is no attachment with it and the subject line reads: "ONE SNEEZE AND IT'S SCR............"
    That's all that'll fit on the line so I don't know what the rest of the subject line says.
    Yes we are using the program with Earthlink but I'm not sure if we are using it through Outlook Express or Outlook.
    Sorry I can't answer that question for you.
    Thank you so much for trying to help.
    Margaret.

  • nanaofthree
    Original Author
    14 years ago

    I just tried something else, and it worked.
    I rearanged the email in my 'in' box, I usually have them listed by date, so I resorted them using 'From' and the email ended up in between a number of emails I didn't need any more so I tried hilighting the 2 emails either side of it and hit 'trash' and they all went, then that particular email still showed up as unread in my trash file, so, I went into the 'trash' file and used the same hilight method and hit the delete button. Presto, it's gone............
    Thank you so much for your time.
    Margaret.

  • ravencajun Zone 8b TX
    14 years ago

    ok y'all try this, try going to
    mail2web.com
    and try getting your email through there sometimes you can delete things from there that you can not on regular mail. Give that a try.

    to drag it to your trash folder just click on it with your left mouse button and keep it held down and drag your mouse so that you drag the email from where it is over to the trash folder and then drop it (let up on the mouse button) when it hilights the trash folder. Some will let you drag and drop some won't.

  • shaddy101
    14 years ago

    raven, hope that nana has better luck than I did, seems I have no mail according to mail2web.com.
    I have tried the dragging and dropping thing also to no avail, seems I have to live with this.
    I am going to try nana's suggestion, and see if that will work, doubt it tho, have tried all other alternatives and this is a bummer!