Here it is. I don't understand one iota of what's in this log file. Thanks, Tom Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:20:54 PM, on 5/14/2009 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Plextor2000\AFSSVC.EXE C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINNT\System32\CTSvcCDA.exe C:\WINNT\System32\svchost.exe c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe C:\WINNT\System32\nvsvc32.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe C:\WINNT\system32\stisvc.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\Explorer.EXE C:\WINNT\system32\devldr32.exe C:\Program Files\Creative\SBLive2k\AudioHQ\AHQTB.EXE C:\WINNT\system32\RUNDLL32.EXE C:\WINNT\system32\LVCOMSX.EXE C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\QuickTime\qttask.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Qualcomm\Eudora\Eudora.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank O2 - BHO: HelperObject Class - (00C6482D-C502-44C8-8409-FCE54AD9C208) - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll O2 - BHO: Yahoo! Companion BHO - (02478D38-C3F9-4efb-9B51-7695ECA05670) - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - (8E718888-423F-11D2-876E-00A0C9082467) - C:\WINNT\System32\msdxm.ocx O3 - Toolbar: Yahoo! Companion - (EF99BD32-C1FB-11D2-892F-0090271D4F88) - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll O3 - Toolbar: SnagIt - (8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3) - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive2k\AudioHQ\AHQTB.EXE O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINNT\System32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [LVCOMSX] C:\WINNT\system32\LVCOMSX.EXE O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKUS\.DEFAULT\..\RunOnce: [^SetupICWDesktop] C:\Program Files\Internet Explorer\Connection Wizard\icwconn1.exe /desktop (User 'Default user') O4 - Global Startup: APC UPS Status.lnk = C:\Program Files\APC\APC PowerChute Personal Edition\Display.exe O16 - DPF: (156BF4B7-AE3A-4365-BD88-95A75AF8F09D) (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab O16 - DPF: (17492023-C23A-453E-A040-C7C580BBF700) (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: (2BC66F54-93A8-11D3-BEB6-00105AA9B6AE) (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: (56762DEC-6B0D-4AB4-A8AD-989993B5D08B) (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab O16 - DPF: (644E432F-49D3-41A1-8DD5-E099162EEEC5) (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O18 - Protocol: skype4com - (FFC8B962-9B40-4DFF-9458-1830C7DD7F5D) - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL mizkjs.dll O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe O23 - Service: afssvc - Plextor Corp. - C:\Program Files\Plextor2000\AFSSVC.EXE O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTSvcCDA.exe O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe O23 - Service: Pml Driver HPH11 - HP - C:\WINNT\System32\HPHipm11.exe -- End of file - 5854 bytes

Now even I had to look up an acronym - SIL. ;-) Ok, so you have MS Works XLR & WPS files. The problems you are having - or going to have - is that Works is old, and the Office XP Pro your SIL gave you is also old, being actually Office 2002, version 10 of Office. If you don't have too many files, I think your best bet is to try an online file converter. Zamzar claims to be able to open and convert Works files. http://www.zamzar.com/ Save : XLR (spreadsheet) files to xlsx WPS (word) files to docx If you don't want to buy a new version of MS Office, try installing LibreOffice - the newer version of OpenOffice - and it will open xlsx and docx files [ If you want to stick with your SIL's MS Office XP Pro, then convert those files to xls & doc files, respectively. That version of Office is very old though. ] There are other ways of handling this, but probably if you you're going to try anything else, your best bet would be buy MS Works off Ebay or Amazon for $10 or so, open and convert all the files. Btw, you can't even open a .doc file in Office XP Pro ?? That's not a good sign - probably a sign of corruption. Btw #2 - When you say you can't open files, I take it they are on your current hard drive, and not within some compressed backup folder. That is, not within a zip file or the like. Re your backup cds : Can you load one of them, then rummage around in their files and tell us what you find ? (as in, names of files and extensions ?) Most likely they are proprietary formats, but if we know what they are, we could perhaps tell you how to retrieve them. Last, anyway you can get the hard drive back from the repair service ? Probably not, but it would be a second source of backup files. Let us know how it all works out.

one of my good friends just got a new pc with windows 8, she called me pleading for help. The first thing I told her to do was go download Classic Shell, which she did while I was on the phone, it took about 2 minutes and she came back saying omg I have a start button again lol. It's a great addition if you are new to windows 8,makes a lot of things more familiar, nice for you while learning the new system. It gives you the option for it to look like xp, or vista and 7. here's a great video on exactly how to install and use it. Remember to watch carefully when installing things for those added items like toolbars, I think this one has some sort of ad, just avoid those or uncheck as needed. http://m.youtube.com/#/watch?v=PujV6yPY5OI&desktop_uri=%2Fwatch%3Fv%3DPujV6yPY5OI Here is a link that might be useful: classic Shell free

Not to imply Ed's situation is normal but kids and pets do make a huge difference in nessary filter change intervals. For that matter what mom and dad do every day can be game changers. It is for that reason I don't subscribe to one size fit's all filter change schedules. A real life example is my experience with child care buildings. You can identify age groups if filters from different age rooms are layed side by side. During summer break,30 days is not often enough to change filters in elementary school age rooms. At the other extreme,an infant room filter wouldn't get dirty if left in place 6 months. I made an interesting discovery while working for those corporate child care companies. A degree in finance,business management,accounting or human services trump's one in engineering any day of the week. I was never able to convince them good filteration could reduce sickness dramatically in their buildings. They did get a laugh from my PowerPoint when the bacteria and viruses were shown hitching rides on floating dust particles,but still didn't believe it. I'll say this for them,like most corporate types I've dealt with,they did subscribe to ball elixirs.