Ok I'm not making myself clear I think. I can make a CD but I can't play a RealPlayer file in my car, it has to be converted to MP3 I think. I do have Windows XP, but not sure that has anything to do with it. The file is a Bible study file in RealPlayer format. Does that help?

If this has just started and on 2 computers it is unlikely to be any error with your computers. Have you checked the file where the downloads get stored to see if they are coming in but the small box notifying you fails to appear? Assuming your downloaded files are in the Documents/Download file.... Right click Start, click Explore in the pop up Click the small plus sign beside Documents (My Documents?) on the left side Now look underneath Documents for Downloads Click on this to highlight and look on the right side to see if the latest downloads are listed.

To be on the safe side, right click the file and rename. Something like mcs.rma.old and basi3260.dll.old Then restart the computer, it will be as if they are gone or deleted. If you find that Customer Service was wrong about deleting these files, you can always go back in an remove the .old at the end and be where you started with the orginal files. If everything works out ok, you can go and delete the files at your leisure. The warning for system folders and files is because they don't want you to willy nilly or randomly delete system files unless you know what's what.

I've been getting "movie" JcPenney ads in the last few months (though this hasn't happened in the last few weeks) Have you scanned your computer for viruses and adware/malware? You can download some of these programs for free(check cnet.com for the available downloads). I've used Malwarebytes and adaware before to scan for adware, plus my standard anti-virus program.