cricketm- It may depend on the version you have installed, but it will be something like this: For Quicktime: Start Quicktime; click on Edit / Preferences / QT Preferences / Advanced. There should be a checkbox relating to Show Tray Icon. I believe that, if it's checked, the program begins at Startup; if it's not checked, it doesn't. For RealPlayer: Follow the directions in the link below...which are generally good for stopping other things too. Don't uncheck things if you don't know what they are, but obvious things like iTunes, or Adobe Acrobat can be unchecked. This is also another way of stopping QuickTime from running at start up if my directions above don't work for you. When you prevent things like RealPlayer from starting up, you do no harm. If you need them, you can always start them like any program, or sometimes clicking on a video will cause the program to start up. All you are sacrificing is having to wait a couple of seconds longer for something to start playing. But by not letting it run every time you boot up, you are freeing precious resources. Sometimes I don't use any video player for days, so I don't want it sitting there occupying my RAM on the off-chance that I'll be using it. Here is a link that might be useful: Prevent RealPlayer Running at Startup

If this has just started and on 2 computers it is unlikely to be any error with your computers. Have you checked the file where the downloads get stored to see if they are coming in but the small box notifying you fails to appear? Assuming your downloaded files are in the Documents/Download file.... Right click Start, click Explore in the pop up Click the small plus sign beside Documents (My Documents?) on the left side Now look underneath Documents for Downloads Click on this to highlight and look on the right side to see if the latest downloads are listed.

To be on the safe side, right click the file and rename. Something like mcs.rma.old and basi3260.dll.old Then restart the computer, it will be as if they are gone or deleted. If you find that Customer Service was wrong about deleting these files, you can always go back in an remove the .old at the end and be where you started with the orginal files. If everything works out ok, you can go and delete the files at your leisure. The warning for system folders and files is because they don't want you to willy nilly or randomly delete system files unless you know what's what.

Try changing the name of the file to *.ram and *.ra if .ram doesn't work For example, a JPEG can be .jpeg or .jpg and a TIFF can be .tif or .tiff ...