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need help with Secure Connection Failure

17 years ago

hi ya'll. I need some help.

I'm getting this error msg (below) when I sign into hotmail. I put in my user name and password, click on 'sign in' and get this error page.

it started on Saturday. I could get around it by pulling hotmail up on google, clicking there and then signing in.

yesterday (Sunday) that doesn't even work. I can't get into windowlivehelp to ask either because I have to sign in there - and i can't.

I called msn - they can't help unless I sign up with them for a yr at 19.00. I'd do that but when I attempted to check online for the balance on my visa gift card (use that online) I got the same error msg - so can't check that. I'm sure I have that much left on it and will try to use it if I can't get help here. I just found out this forum existed!

I have a new dell (in march) with xp (s3),micro trend on it and ad-aware. have run both. comes up with some adware that I removed.

error msg I'm getting is:

Secure Connection Failed

msnia.login.live.com uses an invalid security certificate.

The certificate will not be valid until 6/15/2009 5:00 PM.

(Error code: sec_error_expired_certificate)

* This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.

* If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

thx!

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Comments (9)

zep516
17 years ago
What browser? Is firefox?
desertsteph
Original Author
17 years ago
sorry...yes... well, both. i tried IE also. both have been cleared of cookies, cache etc also.
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zep516
17 years ago
Check the time & date setting on your computer.Let us know.
desertsteph
Original Author
17 years ago
yeaaaaaaaaaaaah! thank you! thank you! I'm in!

the time was correct... but the date was June 6th or something...

why so far behind? it's a new system. the battery should be fine.

should be...

thx a million again!

let me know if something I should have checked that caused the date to lag like that. If no obvious cause for me to check, I'll call Dell this week - it's still under warranty.

I often check the time on the screen but never look up the date.
zep516
17 years ago
Leave the computer on you could have a bios battery going bad on the mother board, that battery keeps time & Date when computer is off.

Google Bios battery...See what it's all about....
desertsteph
Original Author
17 years ago
thanks for that info. I'll leave it on...and call Dell tomorrow. I think I've stressed out about this enough for a day and a half... sure I had been attacked by the Koreans. They want my secret emails... lol!

it is amazing how dependent we are on these machines...and email! felt like I was cut off from the world... thought I might have to resort to using the phone... lol!

thx again! will let you now if I find out anything on the bios battery. off to google it.
zep516
17 years ago
Well that's all i can think of you could actually shut it down an see if you loose the date setting again at least you know what the problem is if it is that, I guess it's possible the date setting got changed somehow but not sure how that would occur.

I had you google it just to give you an idea what the bios battery does ect...
desertsteph
Original Author
17 years ago
zep - I did google it, copied to a doc and saved it for reference. I check out a few things about changing the battery and what can happen. It said you can lose your custom bios settings. I have no idea what those would be - will look that up later.

hmmm... I guess I could shut it down and see what happens... it'd have to be off 24 hrs to lose a day on it - right? so it'd take a few nights off to lose a day... I'm not sure how that'd work since the time on it was correct.

maybe I should ask Dell that question!
owbist
17 years ago
Changing the battery on the motherboard is simple enough. The personalised settings might be lost - if in fact you have ever entered the BIOS and made any alterations. The computer simply reverts to all the BIOS defaults, no big deal.

The onboard battery is charged as the computer is used, perhaps your battery is a dud. Talk to Dell seeing the warranty is still valid. Batteries are about $5 each.

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