Melanie: You can goof up my name and call me gidget or whatever. I come from a BIG family and have been called by siblings names all my life. Thank you so much for posting this info. Someone on another of these forums posted they were having same problem so I am now convinced it's Netscape's problem. If they don't get it straightened out soon, I'll look into using another browser. Have a great day, Shirley

Actually, you're probably better off that they didn't install the new drive. I think that when they do, they just pull the old drive and replace it with a blank one. This way, at least you've got the opportunity to transfer stuff. If I were you, I'd get an external drive enclosure so that you can transfer things from the old drive to the new one. If you have to return the old one to Dell, get something that will completely erase the old drive. Just deleting the files or reformatting leaves it in a state where data can be restored. I've bought refurbished drives before that had sensitive data on them. If you don't have to return it, either buy spinrite to recover the drive as much as possible or drill some holes through it and throw it out.

Snidely - good point about not removing things if they're not causing trouble - lest they turn out to have been needed. So I have left some things that I have no idea about. I did delete Dell Stage - bc. it's a real pain - gets in the way all the time (my daughter who's had this on her laptop for 2 years confirmed that it's just in the way). I did all the microsoft updates, ran a few antivirus, got rid of what I want to get rid of, and it's mostly good to go. Here's the trouble that remains: I can't get the printer working. It's a Canon Pixma MX850 - on the home network. I did not want to install the Canon disk bc. it has a ton of it's own bloatware. So I went to Canon and downloaded the driver - as well as the IJ utility software (I think that helps the computer find a printer on the network). Went to devices and printers, added the printer and made it the default printer. It shows up in printers and devices, but when I go to print something, it fails. Troubleshooting says the test page didn't print bc. something else is in the queue. But there is nothing else in the queue. I opened the queue from my pain desktop (that's connected to the printer) - and there's no documents in the queue. Went to the printer queue on DH's lapto; - it also shows nothing in the queue. I can print from other computers. Don't know what else to do. And I just remembered that I did not see Java. It didnt come up as needing updating when I ran the Secunia scan. I am not sure which programs need it, but can imagine my husband being stumped if he tries to do something that needs Java and asks him to install. I'd like to install it for him. Got to remember that. I also have a question about Microsoft Security Essentials. Twice now it found something bad - and I selected to remove the couple of files. Does this AV just run in the background or do I also need to run scans? Thank you. Lynn.

camp56, damccoy,ravencajun, and stargazzer, Thank you for the quick responses. Below are my answers to the questions you have asked. The browser is IE8. The version I downloaded yesterday was Adobe Flash Player 10 ActiveX. I uninstalled it, and downloaded and installed it again. Using START> Control Panel>Programs and Features I confirmed what I re-downloaded was Adobe Flash Player 10 ActiveX. The system I have is 32 bit. After downloading and installation, I still could not see any animation. I went to the sites that ravencajun suggested, went on YouTube too, saw nothing but the same dreadful messages " You don't have current Adobe Flash Player", or "cannot find Adobe Flash Player". I have not try Safe Mode yet. Will it help? How can I get to it? Thank you again for the help.