I sure came to the right place. Thanks to all of you. Each reply was different, but either would have probably worked.I did the easiest thing for me and that was to pull the plugs on the printer and scanner, reboot and uninstall the software, even after a stern warning that I would be doing irreversible damage. Then I turned the computer back on and tried the scanner and printer. Both work fine, so far. I may have done damage that has not shown up yet. If I have a problem I may try the system restore feature. I had forgotten I even had that. Have had this computer for about 3 years and never tried the system restore.Thanks again!! Ida

REVO was used to uninstall Ashampooo successfully. Zone Alarm Free is now the new installed firewall. Since Avast is now successfully updating, I would support the idea that Ashampoo and Avast currently make for an unhappy combo. I'm posting in case this "solution" to "Avast cannot find the server" is helpful to another.

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe C:\Program Files (x86)\Google\Gmail Notifier\gnotify.exe C:\Program Files (x86)\Internet Explorer\IELowutil.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky PURE\avp.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\User\Downloads\ListProcesses.exe C:\Windows\SysWOW64\rundll32.exe

THANK YOU, THANK YOU, THANK YOU!!!! Your advice worked and my computer is almost back to normal. Goldie: that was my first thought, too (LOL)! Mary Lu, it wasn't you at all; just me trying to do too much :~) I basically just followed Camp56 and Ideefixe's instructions and it worked! I can't thank you both enough for taking the time to walk me through it!! Rose: the thumb drive idea is a good one for future problems. I never would have thought of that. Thanks! Olychick: you know, I'm embarrassed to say that I had no idea about that Restore feature. In the past, whenever I've had a problem DH has fixed it for me. I need to be more proactive. Allison: thanks for those recommendations. WIP: yes, they use a small outside IT firm; nobody in-house except DH. I was going to call them next if I couldn't find a solution here. Oakley: you're kidding?!? I made a mistake earlier saying that I deleted Norton, it was MacAffee, which I've had for quite a while. It ran every day, scanning for problems but never found a one . . . and I KNEW something was wrong before all of this. That's why I was looking for anti-virus programs. Hmmmmm. Graywings: Thanks! I'd forgotten that GW even had a computer forum and had never checked it out. But, I will definitely keep it on mind for future problems. Chickadee: Haha . . . that's for sure! DH would flip out if I screwed up his computer! Camp56: thanks for mentioning that about the two programs. That's good to know as I wasn't sure. Thanks again for all your help. It worked!!!! Lynn