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Problem with Malwarebytes

14 years ago

I've been using Malwarebytes for a while now. Today I updated it then went ot run a scan. It ran for about 10 seconds found 1 object infected and then closed. I tried this a couple of times and the same thing happened. Any ideas on what the problem could be?

I also have Trend Micro security pro which scans every day without any problems.

Thank You

Tracey

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Comments (15)

zep516
14 years ago
un install an reinstall it is one option, or run the current program in the Safe mode see what happens...
traceys
Original Author
14 years ago
Thank you. It's running in safe mode right now. We'll see what happens.
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Thanks, Tom Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:20:54 PM, on 5/14/2009 Platform: Windows 2000 SP4 (WinNT 5.00.2195) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Boot mode: Normal Running processes: C:\WINNT\System32\smss.exe C:\WINNT\system32\winlogon.exe C:\WINNT\system32\services.exe C:\WINNT\system32\lsass.exe C:\WINNT\system32\svchost.exe C:\WINNT\system32\spoolsv.exe C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe C:\Program Files\Plextor2000\AFSSVC.EXE C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINNT\System32\CTSvcCDA.exe C:\WINNT\System32\svchost.exe c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe C:\WINNT\System32\nvsvc32.exe C:\WINNT\system32\regsvc.exe C:\WINNT\system32\MSTask.exe C:\WINNT\system32\stisvc.exe C:\WINNT\System32\WBEM\WinMgmt.exe C:\WINNT\Explorer.EXE C:\WINNT\system32\devldr32.exe C:\Program Files\Creative\SBLive2k\AudioHQ\AHQTB.EXE C:\WINNT\system32\RUNDLL32.EXE C:\WINNT\system32\LVCOMSX.EXE C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\QuickTime\qttask.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\Program Files\Qualcomm\Eudora\Eudora.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank O2 - BHO: HelperObject Class - (00C6482D-C502-44C8-8409-FCE54AD9C208) - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll O2 - BHO: Yahoo! 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zep516
14 years ago
Post a log if you want i will look at it, see if it run in normal mode after safe mode.
traceys
Original Author
14 years ago
I ran it in safe mode without a problem and cleaned up the 1 object that came up. I restarted my computer and tried to run a scan and the window just closed again. I uninstalled it then reinstalled and it keeps doing the same thing. I can't figure it out.

Here is the log from today.

Thanks
Tracey

Malwarebytes' Anti-Malware 1.38
Database version: 2328
Windows 5.1.2600 Service Pack 2

6/24/2009 9:21:34 AM
mbam-log-2009-06-24 (09-21-34).txt

Scan type: Full Scan (C:\:D:\:E:\:)
Objects scanned: 333950
Time elapsed: 54 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
zep516
14 years ago
Scan looks ok i don't know what the problem is unless it's a firewall or anti virus program causing an issue.

what is your your anti virus an firewall?
traceys
Original Author
14 years ago
I'm running Trend Micro Internet Security Pro. I received an update this morning from Trend Micro. When I went to run Malwarebytes, a box popped up asking if I wanted to allow the connection which I did. That has never happened before.

I just checked my settings and it's set to allow Malwarebytes but it still won't run a scan. I wonder if there was something in that update??
zep516
14 years ago
Disable the firewall
traceys
Original Author
14 years ago
I disabled the firewall and it still won't run. I don't know what else it could be.
zep516
14 years ago
ok let me look on the real malwarebytes forum best to go to source let you know.
zep516
14 years ago
I would consider posting here i can not find anything the link below is the Malwarebytes forum....Tell them it does run in safe mode.

Here is a link that might be useful: malwarebytes.org/forums/
padd_y
14 years ago
See if this thread helps you out...

Paddy..

Here is a link that might be useful: MalwareBytes forum
traceys
Original Author
14 years ago
I found out what the problem was and was able to fix it. Thanks so much for pointing me in the right direction zep516 and padd_y.

Here is the link on how to fix it in case anyone else has the same problem. It is an issue with Trend Micro Security Pro.

Thanks Again
Tracey

Here is a link that might be useful: MBAM Fix
zep516
14 years ago
Tracey thanks,

For reporting back what was the exact issue with Trend Micro?
traceys
Original Author
14 years ago
Trend Micro was blocking the newer version of MBAM. There were issues with both antivirus and firewalls. I think McAfee is having the same problems.

The firewall was blocking the new version because the fingerprint does not match the previously allowed version.

Now I have to go fix my netbook.
seattlemike
14 years ago
Techno-dummy here with a question: If one has Trend Micro or McAfee (or some other commercial product, I suppose), are there significant advantages to also running Malwarebytes from time to time? Seems this post outlines one disadvantage.

Tracey's skills, together with the great help provided here, got her through this issue. I, on the other hand, would just freak out and after reading all this, probably just not run Malwarebytes unless it catches a whole bunch of stuff that the other programs missed. TIA!

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