un install an reinstall it is one option, or run the current program in the Safe mode see what happens...

Thank you. It's running in safe mode right now. We'll see what happens.

Post a log if you want i will look at it, see if it run in normal mode after safe mode.

I ran it in safe mode without a problem and cleaned up the 1 object that came up. I restarted my computer and tried to run a scan and the window just closed again. I uninstalled it then reinstalled and it keeps doing the same thing. I can't figure it out.

Here is the log from today.

Thanks
Tracey

Malwarebytes' Anti-Malware 1.38
Database version: 2328
Windows 5.1.2600 Service Pack 2

6/24/2009 9:21:34 AM
mbam-log-2009-06-24 (09-21-34).txt

Scan type: Full Scan (C:\:D:\:E:\:)
Objects scanned: 333950
Time elapsed: 54 minute(s), 11 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\regfile\shell\open\command\(default) (Broken.OpenCommand) -> Bad: ("regedit.exe" "%1") Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Scan looks ok i don't know what the problem is unless it's a firewall or anti virus program causing an issue.

what is your your anti virus an firewall?

I'm running Trend Micro Internet Security Pro. I received an update this morning from Trend Micro. When I went to run Malwarebytes, a box popped up asking if I wanted to allow the connection which I did. That has never happened before.

I just checked my settings and it's set to allow Malwarebytes but it still won't run a scan. I wonder if there was something in that update??

Disable the firewall

I disabled the firewall and it still won't run. I don't know what else it could be.

ok let me look on the real malwarebytes forum best to go to source let you know.

I would consider posting here i can not find anything the link below is the Malwarebytes forum....Tell them it does run in safe mode.

Here is a link that might be useful: malwarebytes.org/forums/

See if this thread helps you out...

Paddy..

Here is a link that might be useful: MalwareBytes forum

I found out what the problem was and was able to fix it. Thanks so much for pointing me in the right direction zep516 and padd_y.

Here is the link on how to fix it in case anyone else has the same problem. It is an issue with Trend Micro Security Pro.

Thanks Again
Tracey

Here is a link that might be useful: MBAM Fix

Tracey thanks,

For reporting back what was the exact issue with Trend Micro?

Trend Micro was blocking the newer version of MBAM. There were issues with both antivirus and firewalls. I think McAfee is having the same problems.

The firewall was blocking the new version because the fingerprint does not match the previously allowed version.

Now I have to go fix my netbook.

Techno-dummy here with a question: If one has Trend Micro or McAfee (or some other commercial product, I suppose), are there significant advantages to also running Malwarebytes from time to time? Seems this post outlines one disadvantage.

Tracey's skills, together with the great help provided here, got her through this issue. I, on the other hand, would just freak out and after reading all this, probably just not run Malwarebytes unless it catches a whole bunch of stuff that the other programs missed. TIA!